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Work Background
Cyber CloudVirtual office business manager
Jun. 2024 - Dec. 2024United States
BUY BUY BABY SLMerchandise Specialist
Apr. 2022 - Jan. 2023Orland Park, Illinois, United States
Illinois Department of Human ServicesSocial Services Caseworker
Sep. 2017 - Jun. 2021
Martin Luther King County Labor CouncilLabor Union Organizer and political engagement assistant
Jun. 2016 - Aug. 2016Seattle, WA• Attended administrative meetings with the director of the MLKCLC such as: Shared prosperity Coalition Meeting, Economic Policy, Mobilization Meeting, Sound Transit 3, Raise up Washington Initiative 1433 Steering Committee, Seattle Police Department Labor-Job Partnership and community policing meeting, Yes on Homes Affordable Housing Levy, and Secure Scheduling Steering Committee • Organized a Day of Action; Yes on Homes Canvassing Event with the Washington Bus Fellows, Washington Yell, OPEIU Local 8, and the MLKCLC ; produced event marketing materials • Campaign Organizing o Signature gathering
o Canvassing
o Voter registration
o Phone banking
o Informative picketing o Postcard rally
o Organized community gatherings
o Social Media Outreach • Assisted and educated new union members through the bargaining proposal process
• Participated in Labor Neighbor campaigning event, DariGold informational Pickett, Unite Here’s Hotel Housekeepers (Initiative 124) Home Visits, • Attended and participated in Public Comment in several City Council Hearings on secure scheduling and Initiative 124
• Attended the Washington State Labor Council Constitutional Convention o Participated in some proposed solutions
o Attended racial and social justice workshops • Studied the solidarity actions model • Studied the history of the Labor Union Movement in depth • Created a sample “action” to address a widespread issue; institutional racism • Organized attendance to a Diversity Modernization Committee meeting amongst Union Summer Interns and Diversity Committee e-board.
Southern Illinois University EdwardsvilleCollege Retention Program Manager
Dec. 2014 - May. 2016Academic Advising Department• Warranted excellence amongst a select group of underrepresented minority students in their Freshmen academic year
• Assisted over 150 students in their SIUe First Year experience
• Monitored scholarly performance and progress on a daily basis • Promoted a scholarly environment that taught cultural awareness, social development and spiritual enlightenment
• Facilitated probation seminars, professional development workshops, and nurtured major exploration and career paths
• Led weekend field trip to Cincinnati, Ohio to the Underground Railroad Museum • Allocated company funds to support several new programs • Directed operations designed to propel academic, spiritual, professional and personal excellence
• Implemented midterm recovery strategies, time management skills, and effective planner organization
• Created New Graduate Assistant training manual • Conducted over 25 hours of New hire Graduate Assistant training
• Assisted in new Academic Advisor search committee
• Performed a variety of administrative tasks including preparation of Power Point presentations, data entry and analysis, web site development, collating marketing materials and presentations. • Provide assistance with event planning including supervision of undergraduate student workers • Facilitated projects in an office with other students; served on short-term college project teams • Supported departmental processes related student recruitment including contacting prospective students, creation of marketing materials, peer advising/mentoring, conducted campus tours and orientation activities
• Delivered over 30 New Freshmen orientation presentations (Springboard) • Supervised a computer laboratory
• Assisted a faculty member with a research project; engaged in literature searches • Configuration and management of servers used in the delivery of distance courses • Assisted faculty in the development of new material for their courses
• Proctored exam and quizzes; graded mid-term and fina
Madison County Drug Court and Probation ServicesIntern
May. 2014 - Aug. 2014Madison County, Illinois• Prepared and presented a history summary of probationers’ performance on a weekly basis with a team of court officials
• Conducted one on one intake interviews with substance abused probationers deciding what tract of the drug probation program was best suited for that individual
• Managed client's information into a database, case folders, and tracked individual cases to ensure program standards were met
Southern Illinois University EdwardsvilleBuilding Operations Manager
Aug. 2012 - Dec. 2014Morris University Center• Manage the successful execution of internal and external events, with participation ranging from 10 to 750 participants per event
• Ensure that all necessary equipment for events are secured and properly assembled in the specified location
• Assist and advise student organizations, faculty and staff in regards to event planning and management
• Accurately provide knowledge of University policies and procedures
• Implement training programs for new student employees and graduate assistants
• Supervise 3-4 student employees during their work shifts
• Maintain a safe and secure environment within the Morris University Center
• Perform conflict resolution in times of crisis
Kohl's Department StoresCustomer Service Representative
Sep. 2011 - Jan. 2012• Responded to customers’ telephone inquiries • Assisted in new employee training while providing information on store policies, services, financing options and performed register operations.
• Practiced conflict resolution
Owens Corning Basement Finishing Systems and Sun RoomsStore Manager and Brand Ambassador
Jan. 2007 - Aug. 2009Chicagoland area• Promoted in store products to inquiring customers
• Input information into data entry analysis program • Performed administrative tasks such as the supervision of 3-4 employees on average and performed basic clerical duties
• Neighborhood Canvassing
• Assisted in hiring new store employees
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