Susan Gilkes

Trainer, Coach, Impact Expert @Your Impact Ltd.

Presentation DesignerLecturer🐦 DesignTutorExecutive CoachITBusiness OwnerLife CoachingConsultingEducationSoft Skills Trainer

Hello, my name is Sue Gilkes and I’m a very experienced Trainer and Coach in the arena of IT and Soft Skills. I have a passion for making a big difference in the world of business where humans are required to use technology. I have been in the IT industry for the last 30 years, predominately in Training. The last 5 years I have been delivering CompTIA Tech +, Cloud Essentials and A+ in 12 weeks and a 10-week skills bootcamp, ‘Selling Technical IT Solutions’. In addition to bootcamps, I successfully concluded a 3-year contract with a large government department focusing on IT Champion programmes and Office 365 training as well as fair share of Floor walking as clients rolled out new technologies. My passion led me to contract for Microsoft for over 13 years creating and delivering a wide variety of solutions such as an Academy for engineers, an Induction programme for new engineers, a Leadership programme, Technical authoring, and Troubleshooting workshops. Through my network, I was asked to deliver keynote conference speeches and webinars for CompTIA on subjects such as Emerging Technologies, Managed Services, and Cybersecurity. My client base includes Microsoft, Astra Zeneca, Slaughter and May, Freshfields Bruckhaus Deringer, FTI, BT, UK Government, Logica, NHS, Councils, British Sugar, AIG, Berger paints, Gulf Air, Reed Business Information amongst others. Repeat business alone amongst these household name businesses hopefully is clear evidence of customer satisfaction and I am happy to provide recent delegate and customer feedback. Summary of useful career Information: • Trainer of CompTIA content – Tech+ ; A+; Cloud essentials; Network + • A Gold Standard Accredited Learning & Development company for 6 Years • Certified Business Professional Instructor (CBPI) in Leadership, Customer Service and Sales • Delivery of IT courses, including Microsoft Office 365, (Teams, PowerPoint, Word, Excel, OneDrive, OneNote etc.) • A Weekly column on Customer Service and Leadership for a le