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Work Background
McGaw.io Managing Director (Remote)
Dec. 2014Orlando, Florida AreaIn my role as Managing Director, I head all facets of staff management such as managing understaffing, reviewing performance, taking disciplinary termination decisions, and ensuring compliance with set regulations. I also steer financial aspects of company to rationally allocate resources, fund operations, maximize investments, manage budgets, and make forecasts. Additionally, I offer ongoing support in establishing business and streamlining workflows. I contribute extensively to the development of logos and websites. I led efforts to nurture relationships with diverse professionals to structure a strong network.
Highlights of key contributions:
• Led efforts to uncover and procure cost-effective payroll providers.
• Maximized employee retention ratio by offering market-competitive employee benefits.
• Cultivated employee-centric environment by garnering feedback with different perspectives.
• Steered negotiations on contracts to secure optimal terms and conditions, increasing bottom-line gains.
• Conducted comprehensive analysis of profit and loss statements to ensure alignment with organizational objectives and budgetary constraints.
Fulmer LeRoy Albee BaumannOffice Administrator
Jan. 2011 - Oct. 2013During this tenure, I administered end-to-end activities involved in office management, including coordinating with diverse teams, updating ~81 employees on new policies, and bridging communication gaps between departments to maintain a seamless workflow. Moreover, I oversaw inventory management aspects to place orders for necessities, ensuring an optimal level of stock availability at all times. I have headed maintenance of a database with 200 client billing guidelines/records.
Highlights of key contributions:
• Digitally transformed operations to track court-ordered copies.
• Integrated expense filing system to optimize the monthly invoicing process.
• Devised and deployed a robust organizational system across four offices to streamline billing updates.
• Succeeded in reducing accounts receivable by $800K within 10 months through a standardized follow-up system and timely invoicing of 1,640 cases monthly.
Banana RepublicRetail/ Fashion Customer Experience Manager
Apr. 2009 - Nov. 2010• Trained and mentored employees on customer service to ensure repeat/referral business.
• Nurtured relationships with clients to optimize the overall experience and maintain brand loyalty.
Gap IncRetail/ FashionSales Associate
Jan. 2007 - Apr. 2009• Consistently attain daily KPIs by leveraging exceptional sales skills.
• Delivered robust recommendations to team of 30 members on daily operations.
• Honored by 60 “Round of Applause" awards for delivering top-notch customer service.
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