Wicked Restaurant and Wine BarGeneral Manager
Jul. 2013 - Jul. 2014Mashpee, MassachusettsAt Wicked Restaurant and Wine Bar, I served as a dedicated and driven General Manager with extensive hospitality experience. I took pride in fostering a welcoming and enjoyable atmosphere, ensuring that every guest had a memorable dining experience. In my role, I effectively oversaw all aspects of the restaurant's day-to-day operations, including hiring and firing, staff development, and maintaining a high level of customer service. I was proactive in creating a strong team culture by providing regular feedback, setting clear expectations, and conducting performance reviews, which led to a significant increase in staff retention and job satisfaction. With a keen eye for detail and a passion for excellence, I played a pivotal role in the restaurant's marketing efforts. I devised and executed innovative marketing campaigns, which significantly boosted the restaurant's visibility and attracted new patrons. This not only led to a growth in foot traffic but also increased revenue and profitability. As an organized and efficient manager, I coordinated various functions and events, including private parties and corporate gatherings. I ensured that every aspect, from the menu selection to the final touches, was executed flawlessly, resulting in numerous repeat clients and glowing reviews. Additionally, I managed the administrative side of the business, including budgeting, inventory control, and maintaining a high standard of cleanliness and compliance with all relevant regulations. This comprehensive approach allowed me to create a seamless and enjoyable experience for both guests and staff alike. Overall, my tenure at Wicked Restaurant and Wine Bar was marked by strong leadership, innovative problem-solving, and a dedication to creating an exceptional dining experience for our valued guests.