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Work Background
Steven James EBSSmall Business Owner
Jan. 2025At SJEBS, we specialize in virtual office management designed specifically for online therapists, ensuring your practice runs efficiently while you concentrate on your clients. Our comprehensive virtual office solutions include: ✅ Appointment Scheduling & Calendar Management – Streamline bookings, reduce no-shows, and ensure a smooth workflow. ✅ Client Intake & Paperwork Processing – Manage new client forms, consent documents, and secure data handling. ✅ Billing & Insurance Coordination – Simplify invoicing, claims submission, and payment tracking. ✅ Email & Phone Support – Handle inquiries, follow-ups, and client communication with professionalism and care. ✅ Secure Record Keeping & Compliance Support – Maintain HIPAA-compliant records and documentation.
UniTek Global ServicesVice President Human Resources
Oct. 2020 - Sep. 2023Led human resources operations for Unitek and its seven subsidiary entities across the USA and Canada focusing on standardization across all entities. Tailored compensation and benefits packages to align with market dynamics and fiscal imperatives, with focus on Total Rewards. Directed and supervised global HR team of 8, ensuring seamless task execution and successful project delivery. • Effectively managed a reduction in force, with less than 5% of employee jobs lost. • Improved operational efficiency by 40% by migrating HRIS systems and creating a paperless onboarding system. • Lead a team of MBA students through an HR project in partnership with the University of Denver School of Business, resulting in the 100% standardization of job titles across seven entities under the parent company.
TechPro Power Group Inc.Human Resources Director
Jan. 2020 - Sep. 2020Oversaw human resources requisites for TDS legacy and affiliated entities within the TechPro consortium. Ensured the seamless integration of new team members, equipping them with essential resources for immediate effectiveness. • Successfully migrated to managing a 100% remote workforce. • Created and implemented new pandemic protocol and procedures. • Ensured the development and implementation of an innovative employee engagement initiative, driving a notable 30% surge in survey participation rates.
Lemcon IncHead of Human Resources
Sep. 2018 - Oct. 2019Created the HR infrastructure from start to operational efficacy. Steered all aspects of human resources operations for Lemcon Holdings LLC and its subsidiary entities, including Lemcon Inc., Lemcon Northeast Inc., Lemcon Southeast Inc., and Lemcon Services Inc. Executed comprehensive oversight of daily HR functions across all five companies through fractional HR leadership. • Lowered annual benefits administration costs by $187K, increasing Total Rewards for employees by 20%. • Successfully increased operational efficiency by 35% by merging and streamlining two separate payroll systems.
Landmark Healthcare FacilitiesHuman Resources Director
Feb. 2012 - Aug. 2018Directed all human resources operations for a premier real estate development firm spanning fifteen offices across nine states. This was a fractional HR role that included an additional retail staff of seventeen across two states. This role also supervised the company's external IT consulting agency and oversaw the administration of all office equipment. Provided strategic resolutions to personnel conflicts and managed disciplinary proceedings and inquiries into misconduct. • Initiated and cultivated a strategic alliance with a PEO, yielding large yearly savings amounting to $85K. • Successfully renegotiated printer leases resulting in more than $62K annual office equipment costs savings. • Achieved 25% higher print quality by replacing machines, while keeping service agreement. • Saved $30K annually by eliminating duplicative and unused wireless service and converted company wireless plans.
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