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Work Background
CEP - Chicago Exhibit Productions, Inc.Account Manager
May. 2023Las Vegas, Nevada, United StatesWith a keen eye for the visual and atmospheric, and ever-mindful of your key marketing objectives, we imagine, design, and build sensational 3-D environments that support your brand’s performance and spark positive results. We strive for the “Wow” factor, but more importantly, the journey to “Wow” is successful when your goals are achieved.
ASTOUND GroupAccount Manager
Nov. 2021 - May. 2023Las Vegas, Nevada, United StatesASTOUND Group is a North American brand experience agency that creates memorable moments for clients and their audiences. ASTOUND's services include brand strategy and creative, experiential events and environments, digital experiences, retail design and manufacturing, state-of-the-art architectural fabrication, as well as trade show exhibit design and fabrication. Office locations include Toronto, Las Vegas, Los Angeles, Milwaukee and Portland. Fabrication facilities are located on both the East and West coasts.
Promo Direct, Inc.Account Manager
Sep. 2020 - Oct. 2021Las Vegas, Nevada, United StatesShowcase excellent communication and negotiation skills. Proactively address clients’ needs and
facilitate the sale process from beginning to the end.
Contribute to an increase in sales and maintain our company-client relationships at a high standard.
Build sales by prospecting for new clients and generate income by nurturing existing customer
relationships.
Generate new business through inbound/outbound calls and follow up on incoming sales leads
Set up all incoming sales leads (ACD) in Michael System for post marketing and follow up
Handle all sales inquiries (phone and email) and update clients with status of their orders (production,
shipment, credit, etc.)
Process new orders via email, phone and web if applicable
Work with client in-hand dates – create sense of urgency in closing orders. Same day/next day
mentality
Process catalog and sample requests
Suggest promotional products to clients – upsell/cross sell
Qualify sample requests and enter in system
Grow existing and new business by asking for referrals. Grow accounts vertically.
Keep track of existing orders and meeting delivery dates
Collaborate promo ideas and provide updates on new line items
Check with our suppliers for stock, special pricing and delivery dates
Work with customers to create art, ensuring art is completed by the art team and following it through
to production
Handle customer service issues
Maintain good client relationships for repeat business.
Meet or exceed monthly sales quota
Meet or exceed daily/weekly/monthly sales metrics
Meet or exceed daily outbound call requirements
Meet percentages in Chat/ACD client conversions (orders / new customer entry into database)
Promo Direct, Inc.Account Manager
Sep. 2020 - Sep. 2020Las Vegas, Nevada, United States
FreemanXPClient Solutions Manager
Mar. 2018 - Sep. 2020Las Vegas, Nevada AreaManage the execution of the client service plan and ensures that the transition from the Business Development team to the Client Solutions and Operations team is seamless. Partner closely with the Branch and the Logistics teams to ensure the proper planning and execution of all events. + Prepare service plan requirements.
+ Sells products/services above and beyond existing contract. Re-signs existing business.
+ Quotes prices and credit terms as necessary.
+ Produces and reviews orders with branch personal.
+ Inspects job site with local branch for proper planning when necessary.
+ Supervises jobs on site as required.
+ Follows-up on customer complaints and collections as necessary.
+ Entertains clients as necessary.
+ Prepares reports of business transactions.
+ Keeps track of travel expenses and submits travel expense reports as required.
+ Develops and maintains strong working relationship with all branch operations.
+ Represents Freeman to internal personnel and external contacts in a loyal, ethical, and moral manner.
+ Attends industry events as assigned.
STRUCTURE EXHIBITSAccount Manager
Mar. 2015 - Apr. 2016Las Vegas, Nevada AreaPlan, execute, and finalize projects in accordance with the pre-‐determined deadlines and budgets. This includes all internal communication with Detailers and Account Managers as well as with outside Suppliers. This involves key production detail management and scheduling responsibilities, as well as all internal communication, work orders, and coordinating the efforts of team members within all departments. Define the projects’ objectives and oversee quality control throughout the entire execution of the job.
FreemanXPProject Coordinator
Jul. 2013 - Dec. 2013San Francisco Bay AreaThis was a six month contract position coordinating promotional items and hostesses for numerous international events, from South Korea, Mexico, Scotland and the US.
Freeman XP / Drive Production / George P. JohnsonProject Coordinator / Project Manager / Graphics Manager
Jun. 2013 - Dec. 2014Redding / Contract Work From HomeI have worked at a number of contract positions recently as follows: Freeman XP - Responsible for the procurement of all hostesses and promotional items for a series of 12 international events, including the UK, S. Korea, Mexico and Latin America. Drive Production - Responsible for procurement of all promotional and swag store items. Also responsible for managing of all graphics for the event. Worked on site to see that all items were distributed properly throughout the event. George P. Johnson - Graphics Manager: Responsible for layout, approval, production shipping and distribution of all graphics and printed material for current event. Responsible for keeping all items on time and budget.
Immersa MarketingGraphics Manager / Speaker Wrangler / Breakout Session Manager
Nov. 2011 - Jun. 2012Working as an independent contractor for Immersa Marketing I have held numerous contract positions in the events and trade show fields. From graphics management to speaker wrangle, their isn't much I don't have experience with in the trade show world.
EPI Marketing ServicesAccount Manager
Apr. 2011 - Aug. 2013San Francisco Bay AreaWest Coast Representative for EPI Marketing Services, all things printing, packaging and fulfillment. I am a driven problem solver and creative thinker, two skills that help me excel at both appreciating real world challenges and crafting innovative solutions to overcome them. With 15 years in the graphics, branding and printing industry I have extensive knowledge of a wide range of media sources and know how to effectively implement them to achieve clients various marketing objectives. I have experience managing large budgets for high profile operations and events that provide meaningful results for my clients. As a dedicated Account Manager, I foster client relationships through outstanding daily communication and active engagement. With a solid history for maintaining and enhancing these relationships, I bring to each project an attention to detail, solution oriented, customer service driven approach.
George P JohnsonGraphics Trafficking Manager - Temporary Contract Position
Aug. 2010 - Feb. 2011San Carlos, CAResponsible for all things print.
Schawk IncAccount Executive
Jun. 2007 - Aug. 2009Graphics Services and Brand Point Management; Responsible for recognizing potential new clients and obtaining their business; created presentations to potential new clients. Maintained established client base, and broaden relationship once client has been established; met monthly sales quotas. Maintain quality control throughout entire production process; qualified and defined client requirements; provided written schedules and estimates for all projects. Presented projects in a clear and concise manner to production or jobbed out source; managed print production process. Digital Pond 1999 - 2007
Graphics Services and Large Format Printing
Digital PondSenior Account Executive
Dec. 1999 - Jun. 2007Graphics Services and Large Format Printing
Senior Account Executive
San Francisco, CA
Working knowledge of wide range of media sources including Large Format, Lambda, Inkjet and Offset output devices.
Responsible for recognizing potential new clients and their business as well as maintaining established client base. Qualified and defined client requirements; provide written schedules and estimates for projects ranging from $100 to $100,000. Presented projects in a clear and concise manner to production or jobbed out source; managed print production process; Managed outside-sales team; maintained sales of over $1,000,000 in volume for 5 consecutive years; maintained quality control throughout entire production process.
Signs AmericaSenior Account Executive
Jan. 1993 - Dec. 1999Working knowledge of wide range of media sources including Large Format, Lambda, Inkjet and Offset output devices.
Responsible for recognizing potential new clients and their business as well as maintaining established client base. Qualified and defined client requirements; provide written schedules and estimates for projects ranging from $100 to $100,000. Presented projects in a clear and concise manner to production or jobbed out source; managed print production process; Managed outside-sales team; maintained sales of over $1,000,000 in volume for 5 consecutive years; maintained quality control throughout entire production process.
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