Southern New Hampshire Services, Inc.Job Development Program Manager
Oct. 2012 - Feb. 2015Manchester, NHI oversaw a team of job developers, focusing on fostering strategic partnerships with key industry players to boost employment opportunities for clients. Additionally, I cultivated a collaborative environment by facilitating regular training sessions to improve team skills and performance. Furthermore, I liaised with the Workforce Innovation and Opportunity Act (WIOA), securing valuable resources and support for program participants.
• Authored and implemented a detailed policy manual, published on WordPress, to standardize operations across the team.
• Streamlined client service management by effectively utilizing Salesforce, improving data accuracy and accessibility.