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Work Background
47products.digitalFounder | Software Engineer
Sep. 2023South Africa- Launched 47products.digital with a vision to help businesses and entrepreneurs thrive online through self-managed digital and social media presence.
Expanded services to include AI application development, leveraging the power of large language models (LLM) and the OpenAI API. Actively working on various AI-related and Machine Learning projects.
- Designed and developed websites tailored to client needs, incorporating features like online stores, event bookings, online payments, and more.
Sauce LabsValue Stream Orchestrator / Agile Coach
Nov. 2021 - May. 2023San Francisco Bay Area• Successfully coordinated and aligned cross-functional leaders and teams, resulting in a 75% improvement in workflow efficiency and a 20% reduction in time-to-market across the mobile value stream.
• Produced a Visual Management System for the Mobile Value Stream where 100% of the value was visualized, and all flow data was updated weekly. Decision-making about capacity, priority, risk, and forecasting enabled all leaders in the value stream to deliver effectively.
• Provide exceptional support and maintenance for critical business systems, including Jira, Product Board, and associated plugins and integrations, achieving 95% data accuracy and reducing misalignment in configuration for 50+ engineering teams by 90%.
• Lead workflow improvement initiatives, addressing escalations and reducing the mean time to respond to high-risk issues, leading to operational excellence and improving customer satisfaction and churn.
• Collaborate closely with the senior leadership team to develop and implement operational efficiency strategies, resulting in 100% focus and alignment with the product and engineering strategies.
• Produce and present comprehensive flow metric dashboards, enabling strategic and risk-based decision-making.
Platform45Head of Product Management / Agile Coach
Oct. 2019 - Oct. 2021Johannesburg, Gauteng, South Africa• Led an engineering team of eleven as the Product Owner of software used in asset inspection and maintenance management for mining and industrial operations, successfully leading the team through two iterations of the product lifecycle and delivering an MVP for an associated Artificial Intelligence feature.
• Mentored and empowered a team of eight Product Owners and Scrum Masters, driving a 75% increase in on-time project delivery.
• Collaborated with stakeholders to align product strategies seamlessly with customer needs, resulting in a 30% increase in customer retention and a 20% growth in revenue from customer-driven enhancements.
• Spearheaded the implementation of impactful product roadmaps, leading to 75% adoption by 10+ teams and a 50% improvement in customer satisfaction.
• Actively participated in product discovery, working closely with sales teams and prioritizing customer collaboration and feedback, which led to a 25% increase in innovation rate and a 10% improvement in overall customer satisfaction.
• Provided exceptional line management, support, and mentorship to Product Owners and Scrum Masters, fostering a culture of continuous learning and professional growth, which led to a 35% increase in employee engagement.
agile42Business Development Manager
May. 2018 - Sep. 2019South Africa• Successfully engaged with prospective and existing clients, resulting in a 25% increase in client acquisition.
• Collaborated closely with internal agile coaches to develop client engagement recommendations, resulting in a 40% improvement in client response time.
• Consistently created and delivered compelling proposals for coaching and training services tailored to client needs, resulting in a 20% conversion rate and securing short- and medium-term contracts valued at over R2 million.
• Nurtured long-lasting relationships with existing and past clients, fostering trust and continued partnership, resulting in a 15% increase in repeat business and referrals.
Alexander ForbesAgile Coach and Trainer
Jan. 2018 - Apr. 2018Johannesburg, South Africa• Enhanced team-level Scrum events: visualizing work, defining and improving processes, tracking metrics, and contextualizing Agile practices.
• Assisted departments and organizations: contextualizing Agile principles, collaborating with stakeholders, conducting training courses, and providing personalised coaching.
Driven AllianceAgile Coach and Trainer
Jul. 2016 - Dec. 2017Johannesburg Area, South Africa• As an Agile Coach and Trainer, I worked with clients in the financial services, banking, and insurance industries, focusing on improving their understanding, implementation, and ongoing improvement of Agile practices in their organisations.
• Enhanced team-level Scrum events, optimizing work visualization, streamlining processes, tracking key metrics, and effectively contextualizing Agile practices, resulting in a 20% increase in team productivity.
• Assisted departments and organizations in successfully adopting Agile principles, collaborating with stakeholders, and providing personalized coaching, leading to a 25% improvement in organizational agility.
• Developed and coordinated comprehensive training programs, enabling individuals to acquire knowledge and skills in Agility, resulting in a 40% increase in employee proficiency and a 20% reduction in onboarding time.
NedbankProduct Owner (CSPO)
Dec. 2013 - Jul. 2016Sandton• Led end-to-end product and portfolio backlog management, optimizing development efficiency and prioritizing user stories.
• Collaborated closely with scrum teams and stakeholders, ensuring clear communication and alignment throughout sprints.
• Supported sprint execution by facilitating backlog refinement, resolving impediments, and maintaining constant team interaction.
• Analyzed and documented business requirements for enhanced project understanding and alignment.
• Delivered client-centric digital experiences, integrating innovative solutions into value propositions.
NedbankProduct Development Manager
Feb. 2012 - Dec. 2013Sandton• Analyzed and documented business requirements for digital banking projects and initiatives.
• Contributed to delivering client-centric digital experiences, integrating innovations into Client Value Propositions (CVPs) and Value Delivery Systems.
• Implemented comprehensive marketing strategies and client education initiatives.
• Managed end-to-end development and testing of new digital products and services aligned with the bank's strategy.
• Oversaw innovations/enhancements through appropriate development lifecycles, meeting business and client requirements.
• Streamlined product development processes for efficiency and speed to market.
• Built and maintained strategic relationships within the organization to foster collaboration.
• Leveraged cross-cluster capabilities to effectively manage resources and deliver product development activities.
ABSASenior Systems Analyst
Dec. 2010 - Feb. 2012Randburg• Analyzed business and systems requirements, documenting systems cases through collaboration with product, business, and technical teams.
• Utilized the Rational Unified Process (RUP) methodology for software development.
• Employed Rational tools like Rose, Requisite Pro, ClearCase, and ClearQuest to document Systems Use Cases.
• Optimized processes to reduce customer phone time and streamline application completion for product offerings.
• Assisted the development team in addressing GUI and Usability issues using Visual Studio and TFS.
• Planned deployments to testing, production, DR, and maintenance environments.
• Managed bugs throughout the project lifecycle.
• Tested applications in the Construction and Transition phases, executing test cases.
• Optimized business and system processes to reduce customer interaction time and lower overall systems cost.
NedbankChannel Manager: Self Service Banking
May. 2010 - Dec. 2010Sandton, South Africa• Managed Retail Online Banking channels, including Internet Banking and Cellphone Banking, to meet customer requirements and align with the bank's strategy.
• Mentored channel administrators and support staff, providing guidance and support to enhance their skills and professional development.
• Monitored and influenced product performance and health through stakeholder engagement, SLAs, and stability-focused strategies.
• Conducted market research, developed product strategies, and aligned processes with best practices to enhance the client experience.
• Collaborated on projects, provided input into plans, reviewed business requirement specifications, and managed user acceptance testing.
• Ensured compliance with legal requirements, pricing strategies, and overall strategic alignment while managing risk and disaster recovery capabilities.
NedbankSystems Analyst
Jun. 2007 - Jun. 2010Johannesburg, South Africa• Evaluated Retail and Corporate Banking Front-end systems, including Internet Banking, Business Banking, Cell Phone Banking, and Telephone Banking.
• Assisted with development environment deployment.
• Defined and documented functional and non-functional requirements and specifications.
• In collaboration with stakeholders, gathering requirements and reviewing functional specifications.
• Evaluated stress/load testing reports, providing feedback on potential bottlenecks.
• Supported and maintained Retail Banking front-end applications.
• Analyzed systems for technical correctness and alignment with business requirements.
• Evaluated Transaction Flow diagrams during the SDLC.
• Provided consulting on operational processes and procedures.
• Participated in disaster recovery initiatives.
• Conducted function point counting.
NedbankSenior Server Support Engineer
Aug. 2005 - May. 2007Johannesburg, South Africa• Installed, configured, and maintained enterprise web applications for Internet and Intranet environments.
• Provided operational support for web front-end applications, including Internet Banking, Mobile Banking, and Business Banking.
• Led a team, overseeing work allocation and scheduling to ensure smooth operations.
• Managed tape backup cycles and reported backup success.
• Configured applications during Disaster Recovery (DR) testing, contributing to PASA Accreditation.
• Set up IBM Tivoli Monitoring thresholds and alerts, enhancing operational support of the environment.
SI FuturesSystems Engineer
Mar. 2005 - Jul. 2005London, England, United Kingdom• Migration of user workstation from a Windows NT 4.0 Domain to a Windows 2003 Active Directory infrastructure.
• Creation and Administration of Active Directory objects such as GPO's, OU's, User Accounts, etc.
• Migration of file, print and application servers from the NT 4.0 domain to the Active Directory domain.
• Administration of Exchange 5.5 infrastructure.
NedbankSenior Server Support Engineer
Nov. 2001 - Mar. 2005Johannesburg, South Africa• Installed and supported Microsoft Windows Server's various hardware and software configurations from different vendors.
• Assigned tasks to team members based on their skills for efficient completion.
• Collaborated with customers and support managers across multiple business units.
• Contributed to successful project deployments, streamlining workflow and enhancing application functionality. Highlights: • Managed large-scale deployments of vulnerability patches and software updates for 1500+ servers using Tivoli Software Distribution and remote control tools.
• Upgraded the home loans system over three weekends, region by region, achieving a performance increase of over 500% without disrupting business operations.
Dimension DataSystems Engineer
May. 1999 - Aug. 2004South AfricaI eagerly embarked on my professional journey as a Systems Engineer, joining an IT consulting company shortly after graduating.
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