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Work Background
Quartz Health SolutionsBusiness Solutions Architect
Apr. 2024Madison, Wisconsin, United States
Infinite Computer SolutionsProduct Manager
Dec. 2022 - Oct. 2023
FiservProduct Manager Sr. Advisory
Jul. 2021 - Mar. 2023Helping build robust capabilities in Payment Solutions & Integrations. Creating go-to-market strategies to take our products and offerings to our clients in financial/non-financial institutions, federal and other industry segments, to meet their digital payment needs, integration needs and find the right services to solve for their areas of friction.
Global Goodwill Ambassadors (GGA)Humanitarian
Jul. 2019
NIC Inc.Business Analyst
May. 2019 - Jul. 2019Madison, Wisconsin
TASC (Total Administrative Services Corporation)Product Owner
Sep. 2018 - Jul. 2021Madison, WisconsinBusiness-systems integration, claims, configuration, communication services and reporting.
TASC (Total Administrative Services Corporation)Senior Business Analyst
Feb. 2017 - Sep. 2018Madison, Wisconsin AreaBusiness Analysis, Gap Analysis, Scope and Feasilibility Determination, UI/UX Build, Systems Integration
EPIC Specialty BenefitsBusiness Analyst at WPS Health Solutions
Oct. 2016 - Jan. 2017Madison, Wisconsin Area
Hewlett Packard EnterpriseBusiness Analyst (Experis)
Aug. 2015 - Oct. 2016Madison, Wisconsin Area
DeloitteBusiness Analyst (Tek Systems)
May. 2014 - Jul. 2015Madison, Wisconsin AreaAnalyst activities : Gathering business requirements, building system requirements, user stories, business scenarios, functional requirements, use cases, test scripts and scenarios for integration and system testing, Conducting JAD sessions with the client onsite, building simulations and process flows, managing content. liaising with technical teams, being the business SME and defect management. Project Management activities: Creating and managing project timelines, project planning, activity monitoring and status reports.
IBMBusiness Analyst
Mar. 2010 - Nov. 2011Pune Area, IndiaResponsible for identifying gaps, mapping new process with existing application, mapping existing process with new application Gathering Business Requirements, process Change Releases, building Requirement Specifications, Business Scenarios, Functional Requirements, Use Cases, build Test Scripts and Test Cases for user acceptance testing, Conducting JAD sessions, workshops and facilitations, building simulations and process flows, identifying training requirements, managing content
IBMSenior Industry Consultant
Oct. 2008 - Feb. 2010Bangalore, IndiaResponsible for knowing business process, application functionality, identifying training requirements for new application, identifying training areas and building training materials, creating simulations and presentations Conducting training and facilitation sessions, train the trainers and webinars, providing post-deployment onsite support, maintaining documentation, building user manuals and guides, reviewing releases
Tech MahindraSr. Process Designer
Jun. 2008 - Oct. 2008Pune Area, IndiaResponsible for identifying business scenarios, drawing up test plans, determining test duration, stakeholders, developing Use Cases, building test scripts, defect management Checking for impacting requirements, proposing change requests, coordinating with testers, conducting status calls, ensuring timely and successful sign-offs
Maersk LineBusiness Systems Analyst
Nov. 2005 - Jun. 2008Pune Area, IndiaResponsible for building business scenarios, test scripts for Business Acceptance testing (BAT), process flow testing on Mock GUIs in Testing and Pre-production, defect management, providing application support Documenting functional specifications, preparing and maintaining Standard Operating Procedures, reporting with WEBI and Siebel Analytics, doing testing and data analysis.
P&O NedlloydHelpdesk Analyst
Dec. 2002 - Nov. 2005Pune Area, IndiaResponsible for checking requirements for small releases and defects resolution from previous releases, providing Level-I process and functional support, performing Root Cause Analysis, providing solutions, building test cases for UAT, functioning as primary liaison between the business, operation and technical teams. Documenting and managing knows issues, documenting requirements for change releases, identifying training requirements, reviewing content and making changes to user guides and other training materials, conducting effective Knowledge transfer and cross training sessions
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