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Work Background
IBMIT Manager - Software Development & Web Applications Support
Jul. 2022 - Jun. 2023
IBMPeople Manager
Apr. 2022 - Jun. 2023
IBMProject Manager Scrum Master
Feb. 2019 - Jul. 2022Rio de Janeiro, Rio de Janeiro, BrazilAs an Iteration Manager / Team Leader / Project Manager I was able to expand my Business Analyst role, including more Leadership responsibilities, making sure the team is following a steady flow of work, removing bottlenecks and organizing the tasks.
Intactilis - Governança de Processos e Ativos DigitaisChief Executive Officer
Jan. 2017 - Jan. 2018Rio de Janeiro, Rio de Janeiro, BrazilWe created Intactilis to help self-employed medical professionals/dentists improve their offices with elegant solutions, providing them with a suite of tools and giving them expertise on how to digitize their assets and automate processes, so that they could focus on the medical work without having to worry about the technical aspects (building a website, managing appointments, etc). We had the opportunity of successfully deploying our framework on a couple of offices. Work on Intactilis was halted as we still had our day jobs and could not spend more time on this project.
IBMBusiness Analyst
Apr. 2015 - Feb. 2019Business Analyst for the North American Contract Applications on IBM Global Financing (IGF).
IBMBusiness Support Analyst
Jan. 2012 - Apr. 2015- Focal Point for the Brazil and LA Pricing applications;
- Providing support to business users of a worldwide pricing application (e-Pricer), for Latin America, and for Brazil and Mexico pricing management system (FEMS);
- Providing support to the Pricing/Sales team, regarding prices, discounts, taxes and local contingencies calculations;
- Touching basis with the IT/Architecture teams of both applications and with the users, in order to identify opportunites for improvements on the systems and their processes.
- Acting as a Test Leader for improvements on the e-Pricer Application. *e-Pricer is a web application programmed in Java
*FEMS is a Mainframe application programmed in PL/1 language
IBMProject Coordinator
Jan. 2010 - Dec. 2011- Focal point for e-Pricer LA TxDB Application, developing and providing support for CRM applications (e-Pricer and eOrder/LZSAC), plus providing support for the Latin America Tax Interface.
- Coordinating the installation of fixpacks and system improvements on e-Pricer MVS TxDB (transaction database).
- Managing administrative tasks related to the support process, as well as providing financial support to the Business Area Manager. - Working on small and medium projects coordination
IBMApplication System Analyst
Feb. 2009 - Dec. 2009- Support analyst for LA TxDB (MVS part of e-Pricer) and LZSAC Feeder to eOrder mainframe applications.
- Worked on installation of scheduled improvement MVS fixpacks, test environments preparation for UAT activities and database cleanup process.
- Provided online and on-call support for Latin America users, including month and quarter closing periods.
- Technical and strategic support to issues related to LA Tax Interface (architecture that includes ePricer LA MVS TxDB, FEMS BR/FEMS MX, Tax Hub and ePricer WW front-end). - Batch run verification and correction
IBMPricing Tools Support (Trainee)
Sep. 2007 - Jan. 2009As a student, worked on the Pricing team (Nowadays part of BT/IT team). Responsibilities included supporting the official IBM Pricing Tool (e-Pricer), for Latin-America geography, user training, new funcionalities analysis, user acceptance tests and fix implementation support. Also provided support regarding HW/SW product and price announcements/updates on the systems, as well as coordinated interlocks with the main upstream applications (PPRF, HPR and RDx).
Roberto Garcia Informática LTDA.Computer Technician
Mar. 2007 - Oct. 2007Providing on-site microcomputing support for company and home customers. Wired / Wireless networks' deployment, CFTV installations and computer assembling. Worked with both Microsoft Windows (2000, XP,Server) and Linux Operating Systems.
Primatecno InformáticaComputer Technician
Jul. 2005 - Mar. 2007Providing microcomputing support for both Computers and Notebooks (finding solutions and fixing). Computer assembling and retail support, as well as customer relationship duties.
Instituto de Idiomas Cota LTDA. (CCAA)Computer Operator
May. 2004 - Jun. 2005On this job role I was in charge of helping the CCAA students use the computer for research and complete homework assignments.
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