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Work Background
Do Indie GraphicWebsite Owner
Mar. 2018 - Feb. 2020
Vos ConsultantsPartner
Oct. 2016SpainWe specialize in assisting companies to increase sales and operational revenues while reducing costs, also in developing new products and income opportunities. We cover all aspects from product design & development, Sales & Marketing strategies, staff training, SOP creation, budgets and feasibility. We are Vacation Ownership experts, combining decades of experience covering every aspect of the industry across all continents, working with a wide and diversified client base.
vos - international business consultantsPartner
Mar. 2016
weholi global holiday marketMarketing & Communications Manager
May. 2014 - Apr. 2015Zurich
vos - international business consultantsHospitality Operations Consultant
Jan. 2011 - May. 2014South AfricaI help companies to set up operations & procedures for Fractional Time or Time-Share projects, including any other Real Estate project, managing pre-opening process such as hiring and training, SOP's, financial standards, HOA's structures, cost control, H&R standards, legal support, quality training, customer service, and offering finally a follow-up support on post-opening.
As a business develops, I had learned to adapt to business changes producing reduced expenses, higher margins, better customer service, more consistent delivery of your product/service, less time spent training, and higher valuation for your business.
It gives me the opportunity to share my experience, travelling around the world, and learning about any new project. Any country has specific needs and to adapt a fractional model of great services include special attention and care. I enjoy helping others to avoid operational problems and make their business a great success.
Fairmont Heritage Place Zimbali - South AfricaProject Manager (Operations)
May. 2009 - Aug. 2009Durban Area, South AfricaOpening of Private Residential Club Fractional Time, managed by Fairmont Raffles International. Fractional Time and Residence Ownership – South Africa - Conducting Opening Programs, recruiting, training, establishment of procedures, SOP, reservation and rotation system, legal structure, fee collection procedures, HOA Board structure, budget and cost control programs, . etc.
Fairmont Hotels & ResortsClub Director
Sep. 2005 - Dec. 2009Management direction of a Fractional product ( First one in Mexico opened 2004), 340 Shareholders, 84 employees, 7 operational departments including reservations, housekeeping, maintenance, finance, security, F&B, H&R, Legal support, HOA organization, Annual Owner Meeting, Legal representation of 4 companies, Corporate support in other projects. High experience in Cost controls and opening procedures.
Fairmont Acapulco PrincessDirector of Banquets
Dec. 2000 - May. 2004Acapulco de Juárez Area, MexicoFairmont Acapulco Princess Acapulco – Mexico -Director of Banquets, Responsibilities included organization up to 2000 people events, around 300 employees. Fairmont Training program award: Train of The Trainers for around 630 people during a year. • Pricing, menu design, decoration design and theme parties.• Organization of New year events for 1500 pax.
Wyndham WorldwideRestaurant & Room Service Manager
Jan. 1999 - Dec. 2000Managing 5 outlets, 3 bars and Room Services-catering for a hotel of 300 rooms
Starwood Hotels & Resorts Worldwide, Inc.Food and Beverage / Banquets Director
Jan. 1994 - Dec. 1999VenezuelaProperty of 432 rooms, Responsibilities included: Direction and organization of 4 Restaurants, 3 Bars and Banquet Department, including Stewarding and Kitchen staff. Responsibilities included organization up to 1000 people events, around 400 employees in peak periods. Pricing Managing F&B events for Congress, Conventions, local events, sports events, etc. Also coordinating local catering services and weddings. Pricing, menu design, decoration design and theme parties. Organization of New year events for 900 pax for 5 years.
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