VodafoneI.T. Support Technician (Private Contractor for Atmospace)
Aug. 2009 - Aug. 2011Accra North / Airport City - Accra, GhanaI worked as an I.T. Support Technician for Atmospace, a private contractor, from August 2009 to August 2011. Located in Accra North / Airport City, Accra, Ghana, I was responsible for providing comprehensive hardware and software support to the staff and visiting partners. My main duties revolved around offering basic infrastructure support. This encompassed assisting with various hardware and software issues encountered by the employees and visitors. I was adept at troubleshooting problems and providing prompt solutions to ensure minimal disruption to their work. One of my key areas of expertise was in cloud computing support. I managed the cloud computing infrastructure for the main work floor, the Help Desk office, as well as the offsite and on-road staff and technicians. This involved monitoring and maintaining the cloud environment, resolving any technical issues, and ensuring smooth operations for all users. Additionally, I played a vital role in safeguarding the system from threats by conducting regular virus and malware checks. I implemented necessary upgrades and performed data recovery when needed. Furthermore, I was responsible for software installations and deployments, ensuring that all necessary applications were installed and configured correctly. Throughout my tenure, I consistently demonstrated a high level of technical proficiency and customer service. I prioritized the needs of the organization and its employees, effectively managing IT-related challenges and maintaining a reliable support system. Overall, as an I.T. Support Technician for Atmospace, I provided comprehensive hardware and software support, including cloud computing assistance, virus and malware protection, data recovery, and software installations.