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Work Background
Experience Marketing - Holland, MIAccount Manager
Feb. 2024Atlanta, Georgia, United StatesCreate, develop, and manage client/vendor partner relationships vital to the success of current and future projects Enter program details through Salesforce ERP to ensure Warehouse and Staffing departments are updated appropriately and simultaneously
Coordinate shipping/delivery logistics of display components and premium items when necessary
Coordinate vehicle logistics as necessary for display activations Equip Event Managers with completed Run of Show including all necessary activation details Monitor activation engagement success through lead generation and product interactions
Review post-event recaps upon close of event, create event highlight presentation for brand partners
Act in any onsite roles when necessary – Transport team, Setup & Teardown, Event Manager, or Brand Ambassador
Experience Marketing - Holland, MIEvent Planner
Aug. 2022 - Jan. 2024Atlanta, Georgia, United StatesDevelop business relationships with clients and vendors to ensure success of each project
Coordinate with Staffing for on-site staff requirements
Coordinate display vehicle logistics with Warehouse team and Brand-directive client(s)
Process orders through Production team to create display components to be used at events
Create event checklist for on-site activation team
Facilitate meeting with on-site staff for day-of-coordination
Conduct site visits to ensure proper execution of set-up, activation, and teardown
Complete event recaps to send to internal departments and clients
Discuss successes and concerns of each event to ensure increased growth of operations in future events
Carrabba's Italian GrillKey Manager
Oct. 2020 - Nov. 2021Macon, Georgia, United StatesAdhere to high-quality employee training standards
Developing new team members and holding them accountable to standards
Participating in Off-Premises activities and events
Develop initiatives to build sales, increase profitability and growing guest count
Present quality food, operating in a scratch kitchen with fresh ingredients
Have knowledge of impact to the P&L
Enforce safety and sanitary practices
Carrabba's Italian GrillServer
Nov. 2018 - Oct. 2020Macon, Georgia, United StatesResponsible for exceeding customer expectations Provide prompt and attentive service tailored to customer’s preference
Have extensive knowledge of food and drink menu to recommend, upsell customers’ orders
Assist with assembly of prepared food and condiments following company standards
Check and review order accuracy with the guest to ensure satisfaction
Assist with other tasks, i.e., bussing tables, delivering food and beverages
Easy Breezy Event DesignEvent Planner
Oct. 2018 - Sep. 2022GeorgiaCustomize theme for all occasions, set-up and breakdown decorations at event venue
Create stationery promotional items, including branding and marketing materials
Book event venue, travel and housing accommodations per client(s) budget
Arrange audio-visual systems, hire DJ, and create ambiance for all events
Acquire stage arrangement, lights and sound, and screen and multi-media vendors
Hire catering services, transportation, and security services for guests
Coordinate with event management staff and participating vendors
GEICOCustomer Service Representative
Apr. 2018 - Sep. 2018Macon, Georgia AreaHelp customers service their insurance policies through life events
Ensure customers have the right level of coverage
Identify and resolve customer conflicts
Interact internally with all GEICO departments
Externally engage with Department of Motor Vehicles, banks, dealerships and other insurance companies
Claire's Inc.Assistant Store Manager
May. 2016 - Nov. 2016Macon, Georgia AreaCorrectly completing Nightly and Daily paperwork (i.e., Weekly Sales Performance, Time and Attendance, Mid and Night Deposit, Daily Sales Performance) Ensuring customers have a fun and enjoyable shopping experience
Assisting with processing store deliveries, visual merchandising, inventory, markdowns and promotions
Training new employees on basic sales knowledge and ear piercing
Mapping and leading sales through planogram, markdowns, and inventory
Buffalo Wild WingsCertified Trainer
Nov. 2015 - May. 2018Warner Robins, gaCoaching Server Trainees to meet guest satisfaction
Training on Steps of Service points Giving basic knowledge of menu items, POS System, and restaurant floor plan
Report progress to Management Team for Final Evaluation
Providing teamwork to ease the transition from Trainee to Team Member
Design South FloridaDesign Assistant Intern
Aug. 2014 - Oct. 2014Miami, Florida, United StatesSchedule meetings with potential vendors/clients
Ordering large décor pieces
Visit venues
Set-up and Breakdown event decorations
Create décor pieces, (i.e., statement props, table center pieces, organizing candy buffets)
Accompany CEO/Design Manager at client meetings
Buffalo Wild WingsServer
Nov. 2013 - May. 2018Macon, Georgia Area , Warner Robins, GeorgiaObtain order(s) from dining guests
Sending order(s) through POS systems
Serve food and beverages (including beer, liquor and wine)
Checking Steps Of Service points to meet Mystery Shop Evaluations
Meeting Guests Satisfaction Standards to provide a positive dining experience
Claire's AccessoriesSales Associate
Nov. 2012 - Feb. 2014Macon, Georgia AreaCustomer service
Store front organization
Planogram/Store Remodeling
Meeting Daily Average Dollar Sales quota
Ear Piercing
Hosting Shopping Sprees for Birthdays, Prom/Homecoming, and Bridal Parties
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