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Work Background
Kinesis NetworkBusiness Development Manager
Nov. 2023Seattle, Washington, Birleşik Devletler
Time Base SixCustomer Success Manager
Dec. 2021Redmond, Washington, USA- Managing a substantial portfolio of 2000+ customer accounts, encompassing both retail and institutional clients, providing tailored solutions to meet their unique needs.
- Delivering daily customer support, resolving bug inquiries within a 12-hour timeframe, significantly improving response speed from 48 hours.
- Proactively overseeing invoicing processes, ensuring precise and punctual billing.
- Leading UI-UX testing and collaborated with the development team, resulting in enhanced user experiences.
- Managing product feature changes aimed at boosting customer satisfaction, reducing employee workload by 70%.
- Successfully upselling services to new clients, expanding our customer base.
- Conducting thorough market research to anticipate industry trends and identify growth opportunities and building new strategies.
- Managing Google Ads and Quora marketing campaigns while optimizing SEO for all our products.
- Taking charge of C0D3R's Discord community management and social media activities.
RenaultLeader Developper at Developement Community
Oct. 2021 - Apr. 2022Bursa, TürkiyeLed a cross-functional team of 6 in the successful delivery of 5 RPA projects within the backlogs of our development community.
Initiated and conducted regular meetings with our scrum team, customers, and development seniors to ensure effective communication and collaboration.
Provided comprehensive training to my team in the use of RPA applications.
Applied weekly sprint planning and make a faster production within 6 months.
Notably, our work on a stock management project earned us the prestigious 2nd Prize Winner title in a Profitability Contest between 200 projects. (Profitability can’t be measured)
RenaultProject & Non-Serial Supply Chain Responsible of AILN Bursa
Sep. 2015 - Apr. 2022Bursa, Turkey- Orchestrated the organization of supply and ordering management, ensuring the successful completion of all overseas projects with 100% on-time delivery and zero delays, while adhering to Renault Group's project schedules working with cross-functional teams both in local and global.
- Assumed full responsibility for managing all AILN Bursa clients, providing them with top-tier service and support.
- Led a workshop team dedicated to special packaging activities for non-serial and project-specific part types:
- Oversaw and managed the workshop team, ensuring the flawless execution of special packaging activities.
- Coordinated the packaging requirements for various non-serial and project-specific parts.
RenaultTechnical Documentation Specialist AILN Bursa
Sep. 2011 - Jul. 2015Bursa, Turkey- Made technical documentation in the systems of Renault to prepare the systems and set the links between the suppliers and the clients which are going to use the flow of AILN Bursa.
- Achieved a 98% accuracy rate in technical documentation, reducing errors and minimizing costly delivery or expedition blockages.
- Became the team member who achieved the highest number of references documentated (approx 6,000 per year) for two consecutive years in performance measurements. - Experienced with both overseas and collection documentation.
Franter Tercüme BürosuFreelance Interpreter
Feb. 2010 - Aug. 2010Bursa, TurkeyInterpretation of all kinds of documents to the target language prefered.
Dedeman Hotels & ResortsSales Representative
Jun. 2007 - Sep. 2007Antalya, TurkeyActive sales of the holiday system DVPS.
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