Time Base SixCustomer Success Manager
Dec. 2021Redmond, Washington, USA- Managing a substantial portfolio of 2000+ customer accounts, encompassing both retail and institutional clients, providing tailored solutions to meet their unique needs.
- Delivering daily customer support, resolving bug inquiries within a 12-hour timeframe, significantly improving response speed from 48 hours.
- Proactively overseeing invoicing processes, ensuring precise and punctual billing.
- Leading UI-UX testing and collaborated with the development team, resulting in enhanced user experiences.
- Managing product feature changes aimed at boosting customer satisfaction, reducing employee workload by 70%.
- Successfully upselling services to new clients, expanding our customer base.
- Conducting thorough market research to anticipate industry trends and identify growth opportunities and building new strategies.
- Managing Google Ads and Quora marketing campaigns while optimizing SEO for all our products.
- Taking charge of C0D3R's Discord community management and social media activities.