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Work Background
Sam's ClubOptical Manager
Mar. 2024Willow Grove, Pennsylvania, United States- Led and managed all aspects of the Optical department, driving sales growth and ensuring exceptional patient care.
- Oversaw staffing, scheduling, and compliance, ensuring efficient and effective operations.
- Managed weekly and monthly budgets, analyzed variances, and implemented corrective actions to optimize profitability and achieve financial targets.
- Led team communication and engagement efforts related to promotional strategies, achieving increased monthly sales versus budget.
Sam's ClubMarket Manager
Nov. 2020 - Mar. 2024Severn, Maryland- Oversaw the Health and Wellness division (Optical, Hearing Centers) across multiple locations in PA, NJ, MD, and DE, supporting over 80 associates and ensuring consistent operational excellence.
- Managed financial performance, including budget preparation, forecasting, and expense control, aligning with company goals and sales performance targets.
- Analyzed consumer and competitive data to optimize product assortment, merchandising strategies, and promotional activities at the club level, resulting in a 23% increase in sales within the Health and Wellness division.
- Developed and implemented strategic action plans to achieve financial goals, capitalize on customer-focused growth opportunities, and improve key performance indicators (KPIs) across the market.
- Ensured effective communication and implementation of company strategies and change initiatives across Health and Wellness teams, fostering a cohesive and collaborative environment.
- Mentored and developed talent within the organization, identifying high-potential individuals and providing coaching and development opportunities to build a high-performing team focused on achieving sales objectives.
Sam's ClubRegional Health and Wellness Liaison
Jan. 2020 - Nov. 2020Temple, Pennsylvania, United States- Supported leadership within 9 Markets (averaging 23 facilities each) in the transition to and training on the Workday system.
- Collaborated on the implementation and utilization of Workday, identifying best practices and communicating accessibility issues to streamline processes across the region.
- Conducted training sessions for teams on Workday access, cascading company goals, and optimizing hiring processes to ensure efficient system adoption and utilization.
Touchstone Crystal by SwarovskiConsultant
Sep. 2019 - Nov. 2020Reading, Pennsylvania Area
Sam's ClubOptical Manager
Mar. 2011 - Nov. 2020Temple, Pennsylvania, United StatesManaged all aspects of patient care, including scheduling and follow-up, to ensure high levels of patient satisfaction. Developed and managed staff schedules to optimize efficiency, customer service, and sales coverage. Oversaw weekly and monthly budgets, providing reports on variances and implementing solutions to control costs and maximize profitability. Ensured staff compliance with all company standards and training protocols, maintaining a high level of operational compliance. Conducted regular staff meetings to communicate vital company and departmental information, including sales targets and promotional initiatives. Processed patient payments and insurance claims, explaining benefits and coverage to ensure accurate and efficient transactions. Trained staff on insurance claim submission and operational policies, improving departmental efficiency. Participated in the recruitment process, conducting interviews for potential candidates and identifying top talent. Mentored and developed hourly supervisors into management roles, contributing to talent development within the organization.
Sam's ClubCustomer/Member Service Associate
Jul. 2002 - Mar. 2011Temple, Pennsylvania, United StatesProvided excellent customer service, assisting members with inquiries, processing transactions, and resolving issues to ensure a positive experience. Actively promoted and processed new membership applications, clearly explaining benefits and value to drive membership growth. Communicated system and equipment issues to management promptly, minimizing disruptions and ensuring smooth operational flow.
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