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Work Background
Showmars. Southern. Fresh. Greek.Front of House
Apr. 2024Charlotte, North Carolina, United States- Delivered exceptional service to a diverse clientele, ensuring a seamless and positive dining experience while maintaining a high standard of professionalism.
- Leveraged strong communication skills to collaborate with kitchen staff and management, ensuring customer orders were delivered accurately and promptly.
- Handled customer complaints and challenges with poise and diplomacy, turning potential conflicts into opportunities for customer retention and satisfaction.
Harris TeeterBarista
Oct. 2022 - Apr. 2024Charlotte, North Carolina, United StatesEfficiently managed supply orders and logistics to ensure seamless daily operations and optimal inventory levels at a high-traffic café. Trained and certified new baristas in advanced coffee preparation techniques and customer service excellence, ensuring Starbucks quality. Prepared and served high-quality beverages swiftly and accurately, while engaging with customers to create a welcoming and enjoyable café experience.
University of North Carolina at CharlotteInstructional Assistant - Intro to Artifical Intelligence
Aug. 2022 - Dec. 2022Charlotte, North Carolina, United StatesPartnered with a team of teaching assistants to develop comprehensive lecture materials, study guides, evaluation rubrics, quizzes, and exams for a first-semester professor, ensuring high-quality educational resources. Liaised proficiently with faculty members to report on student progress, proactively addressing concerns and queries to support academic success. Provided targeted tutoring to struggling students, both individually and in small groups, significantly enhancing their understanding of coursework and improving their grades.
CarowindsSeasonal Merchandise Associate
Mar. 2022 - Oct. 2022Charlotte, North Carolina, United StatesAcquired valuable customer service expertise by delivering consistent, high-quality assistance to park guests, crafting memorable experiences and enhancing guest satisfaction. Honed exceptional time management and multitasking abilities by efficiently navigating a dynamic work environment, completing essential tasks, and promptly addressing customer needs. Expertly prepared and distributed confections at Carolina Candy Shoppe, maintaining rigorous adherence to health and safety standards.
Harris TeeterPersonal Shopper
Jan. 2020 - Mar. 2022Charlotte, North Carolina Efficiently and precisely fulfilled online orders, prioritizing exceptional customer satisfaction. Independently initiated and managed the home shop division each morning, ensuring a smooth and productive start to daily operations. Led the training and supervision of new hires, ensuring adherence to company standards and fostering a high-performance team.
Harris TeeterCashier and Bagger
Dec. 2017 - Aug. 2019Charlotte, North Carolina, United StatesProcessed customer transactions swiftly and accurately in a high-traffic store environment, ensuring efficient service. Addressed customer inquiries regarding purchases, promotions, and product locations, enhancing their overall shopping experience. Executed routine tasks including bagging, cart collection, store maintenance, and assisting customers with carrying groceries, ensuring a well-organized and customer-friendly store.
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