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Work Background
SundaeVice President Marketplace Operations
Jun. 2022 - Sep. 2022California, United StatesRevamped the Legal / Compliance Department to seamlessly address real estate regulatory issues, focusing on enhancing responsiveness to intra-company requests for review. Provided strategic direction; helped grow Marketplace sales while ensuring compliance. Implemented a system designed to determine which roles required a real estate license; skilled in tracking\license status, expiration dates, and progress toward continuing education. Developed company-wide and state Marketplace policies and procedures in close partnership with Enablement Team; enhanced cross-departmental communication.
VacasaDirector Of Real Estate
Aug. 2020 - Jun. 2022Shaped a productive environment by providing quality leadership to a dynamic team of real estate brokers across multiple states. Provided strategic direction, which supported brokerage operations, compliance, and expansion; oversaw brokerage and property management growth and operational KPIs. Communicated successfully and engaged with other leaders to ensure cross-department alignment. Implemented solutions designed to improve customer satisfaction with buyers, sellers, and agents.
Generated stability by enhancing team productivity, improving retention, and increasing overall revenue from real estate sales and property management. Built and managed a brokerage transaction compliance team with a focus on ensuring regulatory adherence, data reporting, and prompt agent commission disbursement.
VacasaSenior Compliance Manager
Nov. 2019 - Aug. 2020
VacasaCompliance Broker Manager
Jul. 2019 - Aug. 2020
OnPoint Management GroupCo-founder and COO
Oct. 2016Buffalo, New York, United StatesConsulting firm dedicated to business development and operational management for real estate / PropTech and other technology companies within other key verticals including Financial Services, Healthcare and E-Commerce. Responsible for providing strategic leadership by establishing long-range goals, strategies, plans and policies. Developed and implemented initial recruitment strategy for building teams and measuring and monitoring performance. Established programs to work with business owners and managers to help them successfully guide teams to reach established goals by focusing on leadership development and organizational effectiveness. Developed and implemented policies and procedures designed to improve operational effectiveness resulting in substantial gains in efficiencies and productivity. Facilitated a 25% increase in sales team growth, over 39% improvement in sales volume, and a 15% increase in transactions over 12 months by developing an innovative recruitment program. Increased productivity and retention by refining clients’ onboarding programs. Streamlined processes, clarified expectations, and improved consistency by coaching sales team members.
SVN | The Urbanek GroupSales Manager
Nov. 2013 - Aug. 2016Portland, Maine AreaManaged all operations and sales teams for this commercial real estate and property management
company. Recruited to help grow this sole practitioner commercial real estate brokerage into a major regional entity. Guided firm through a franchise affiliation with the international commercial real estate company SVN (formally Sperry Van Ness). Expanded the company to over 10 brokers within the first 12 months. Oversaw daily operations of office staff; ensured compliance.
RE/MAX By The BayOperations Manager
Jun. 2011 - Nov. 2013In my expanded role at RE/MAX By The Bay, I will be taking the lead on the recruitment and retention of the quality real estate professionals for which RE/MAX By The Bay has become known and respected. I will be continuing my successful commercial real estate practice and will be working to help grow the Commercial Real Estate Division at RE/MAX By The Bay
CBRE/The Boulos CompanyAssociate Broker
Jul. 2008 - Jan. 2010Assist 2 partners in all aspects of the sale and leasing of commercial real estate Analyze market data, assist in preparations of Opinions of Value for large investment sales Manage the marketing of more than 40 listings Write relevant articles for trade magazines and industry newsletters Job requires communication, organizational skills and ability to manage multiple personalities and transactions at once
Junior League of Portland MainePresident
Jun. 2002 - May. 2018President of Junior League of Portland: 2002 - 2003 In my time at the JLP, I spearheaded the launching of a Trauma Intervention Program Affiliate in Portland. Working closely with the Chief of Police, we were able to train & deploy volunteers to respond to traumatic incidents to support victims and their families in the first few hours following a tragedy. I went on the become a national trainer for the TIP,
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