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IT
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Work Background
KindbodyPractice Coordinator
Jan. 2024San Francisco Bay AreaManaging staff of multiple practice coordinators across multiple markets. Coordinating outpatient and inpatient surgeries, ensuring timely scheduling and communication with nursing team and patients. Greeting and assisting patients, determining co-payment obligations, and prioritize timely registrations. Monitoring waiting areas and intervene to improve patient experience if necessary. Scheduling established patient appointments and coordinating with multiple providers. Triaging phone calls, screening emergencies, and route messages appropriately. Providing fulling integrated administrative support to providers and assist in coordinating patient care needs. Demonstrating flexibility and adjust priorities as needed for smooth practice operation. Owning open conversations between patients and all staff, maintaining timely communication.
Aegis Auto General Store Manager
Aug. 2022 - Feb. 2024California, United StatesManaging payroll, budgets, while overseeing employee performance. Able to identify hiring needs, while ensuring current store staff personnel delivers exceptional customer service. Daily checking of the adherence of policies and regulations, overseeing and coordinating the planning, delegating and organizing of work among staff. Continuing to develop relationships with prospective clients while simultaneously solidifying current client relationships. Creating and maintaining a solid client follow-up system to encourage repeat and referral business.
North Bay Eye AssociatesDirector of Clinical Operations
Jan. 2021 - Aug. 2022Sonoma County, California, United StatesManaging a full office of staff including an optical department. Assisted in working up patients and preparing them for the doctors. Worked closely with each of the doctors to ensure proper scheduling practices. Checking patients in and out. Problem solving with focus on patient retention and care. Interviewing and hiring of new employees. Ordering medical and office supplies. Assisted technical staff with the required testing of patients. Assisted surgery scheduling staff with scheduling, consent forms, and medication management per patient. Able to handle the pressure of 30+ patient check in and check out per day on my own.
Marin Eye and EarDirector of Clinical Operations
Feb. 2019 - Feb. 2021San Francisco Bay AreaWorking closely with many patients from all walks of life. Checking patients in and out, keeping up with all EMR systems to ensure information is updated. Cleaning of various instruments in an autoclave machine. Administering eye tests, such as Humphrey Visual Field. Also versed in taking many types of optical coherence tomography, and Fundus. Other various tests I have taken for patients are IOL master calculations, and corneal topographies. Much of my time working in this office has been at the front desk with our patients, check in, check out, surgery scheduling off site at multiple different locations and with multiple different providers.
Simraceway Performance Driving CenterSenior Executive Assistant
Apr. 2011 - Feb. 2019United StatesMulti-tasked scheduling of reservations for hotels, rental cars, and flights. Meticulously maintained schedule for CEO. Prioritized and executed multiple projects and tasks with tight deadlines. Built and maintained good business relationships with other executives and other staff across the organizations. Prepared professional business communication documents including memos, letters, and emails. Triaged phone calls, and emails, only handing off to the CEO certain high level calls and emails. Able to ascertain which clients needed CEO’s attention and when. Frequent written and verbal correspondence with high-end external facing clients.
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