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Work Background
DigitechClient Relationship Manager
Oct. 2024United States
Change HealthcareDirector, EMS Client Management
Nov. 2020 - Oct. 2024United States
Change HealthcareClient Relationship Manager
Mar. 2017 - Oct. 2024“McKesson Technology Solutions is now Change Healthcare” Responsible for interfacing with customers. Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests are handled appropriately and in a timely manner. This position has authority to substantially affect the relationship between the company and a customer, either from a financial standpoint or product standpoint.
McKessonClient Relationship Manager
Jun. 2015 - Mar. 2017Responsible for interfacing with customers. Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests are handled appropriately and in a timely manner. This position has authority to substantially affect the relationship between the company and a customer, either from a financial standpoint or product standpoint.
American Red CrossDisaster Program Specialist
Apr. 2015 - May. 2015Roanoke, Virginia AreaThe Disaster Program Specialist organizes and facilitates disaster operations within assigned area. Responsible for local preparation, response and recovery management, as well as management of government partnerships within assigned territory. Supports community and labor groups in developing and updating their disaster response plans; leads, evaluates and provides appropriate development opportunities and recognition of disaster instructors and volunteers; assigns and coordinates staff members and volunteers on project assignments, and plans volunteer related activities as needed. Acts as a program or service subject matter expert (SME) to staff, management, volunteers and external partners.
EMS Management & Consultants (EMSMC)Strategic Account Manager
Oct. 2005 - Feb. 2015Leverage excellent relationship building, communication and problem solving skills, and account/relationship management abilities to drive/maintain a high level of customer satisfaction, new account growth, and revenue increases. Directly accountable for conducting client training, spearheading new client deployments, creating and analyzing financial reports, and facilitating communication with operations to maximize client potential
• Continuously monitor and evaluate performance in all areas to ensure adherence to the highest levels of customer service, productivity, efficiency, and quality for outstanding customer experience
• Create plan for revenue improvement with client, coordinate and conduct client training in documentation and reports • Display exceptional capacity to meet deadlines, build rapport with individuals at all levels and to support business goals by facilitating an environment that consistently achieves/exceeds expectations
• Quickly address customer and team member needs as well as resolve any issues in a timely manner. Adhere to customer service standards/protocols and consistently deliver complete satisfaction
• Develop reports to educate clients on financial data analysis, analyze and interpret monthly financial reports to uncover potential issues and make recommendations, and create accurate projections for client's fiscal year
• Support company goals and continuous improvement initiatives, work well in a demanding environment, and utilize strong facilitation and coordination skills to ensure positive results and efficient day-to-day operations
• Maintain strong knowledge of HIPAA compliance, Medicare, Medicaid, and other insurances, insurance claims and payments, and case management to fully support and answer questions from internal/external customers
• Recognized by management for anticipating problems and presenting effective recommendations, team collaboration, exceeding expectations, and consistently delivering outstanding results
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