Etrade FinancialAssistant Operations Manager – Software Support Call Center
Apr. 1995 - Apr. 1998Hired to launch and direct new Service Center location in Rancho Cordova, CA. Planned, managed, launched, and directed the start-up Service Center for this internet trading company. Challenges included developing policies and procedures, hiring Call center staff, overseeing customer satisfaction, developing training curriculum/scripting for Customer Care Service Specialists, and coordinating Human Resources administration.