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Work Background
White CapOperational Specialist
Oct. 2022
White CapCDP
Dec. 2021 - Oct. 2022Northwest Region
Roman Private InvestigationInvestigator
Oct. 2019 - Jan. 2021
Sacramento County Sheriff's OfficeDeputy Sheriff
Dec. 2013 - Aug. 2019Greater Sacramento
Alere MedicalAccount Executive
Sep. 2009 - Oct. 2013
LifeMasters Supported SelfCareManager, Client Integration / Account Executive
Aug. 2006 - Sep. 2009Has the primary responsibility for mobilizing the company in the successful LifeMasters - Client relationship and insuring that LifeMasters is a Trusted Advisor for assigned clients. This includes collaboration with LifeMasters, Client leadership, and industry leaders to identify strategic and tactical opportunities to better position the Client for success. It includes market research, sales strategies and non-industry trends which may create unexpected opportunities for the Client. Also includes consultative relationships with key Client contacts to facilitate positive change.
MedQuist, Inc.Manager, Customer Care / Account Manager
Nov. 2004 - Aug. 2006MedQuist, Inc. is a leading provider of medical transcription software technology and services, enabling health systems, hospitals and group medical practices throughout the United States to efficiently manage clinical documentation workflow from voice capture through coding and turn paper medical records into Electronic Health Records (EHR).
Health NetCorporate Travel Agent - Travel Dept. / Help Desk Specialist
Apr. 1998 - Nov. 2002Coordinates specialized events, including travel plans, meeting & meals coordination, and extremely specialized billing coordination, mainly internationally, some domestically. Also trains and participates in the light Supervision of other associates in the department. Was the “go to” individual when other members of the department need guidance on special circumstances. Always used independent judgment when determining the best course of action in any situation presented. In charge of Quality Controls in other associate’s work for accuracy, including the required fields present are correct and the record is thoroughly documented. Took care of all audits of the tickets processed and ensure tickets meet the rules and standards set forth by the Airlines Reporting Corporation as well as the individual airlines. Was highly trusted with access to large dollar company credit cards and accounts. Some unaccompanied international and domestic travel involved when traveling to cities, which require site inspections for further research or when a representative is needed at a coordinated meeting.
Etrade FinancialAssistant Operations Manager – Software Support Call Center
Apr. 1995 - Apr. 1998Hired to launch and direct new Service Center location in Rancho Cordova, CA. Planned, managed, launched, and directed the start-up Service Center for this internet trading company. Challenges included developing policies and procedures, hiring Call center staff, overseeing customer satisfaction, developing training curriculum/scripting for Customer Care Service Specialists, and coordinating Human Resources administration.
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