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Work Background
Messer AmericasSupply Chain Manager
Jan. 2024Mississauga, Ontario, Canada
Loblaw Companies LimitedLogistics Supply Chain Specialist
Jan. 2023 - Jan. 2024Mississauga, Ontario, Canada
FreelanceOperations Consultant
Mar. 2021 - Jul. 2022Beirut, Beirut Governorate, LebanonI recently supported a major linen manufacturing group in achieving sustainable growth by implementing new methods across supply chain, operations, warehouses, retail and ecommerce to streamline costs and improve productivity. I recommended a new ERP system for manufacturing and distribution to improve data integrity, created dashboards for demand planning, and delivered supply chain and operations training to support up to 40% sales growth in key markets. I also made key contributions to support revenue and profit growth from a portfolio of 1,200 apartments for a major real estate group. I implemented dynamic pricing software Price Lab to reduce costs and enable reallocation of 7 staff to value-added activities. I also rolled out Happy Tenant to streamline customer relationship management and restructuring the company into short-term and long-term operations for Airbnb rentals and apartments generating service fees respectively.
United NationsSupply Chain Manager
Mar. 2007 - Sep. 2022LebanonI oversaw demand planning, inventory management, deliveries and supplier evaluation activities in a facility supplying 15,000 military personnel with hundreds of millions dollars annually in materials for IT, engineering, construction and more. In this role I improved on-time deliveries from 62% to 80%+ by evaluating vendor performance and establishing expectations, optimized the vendor list by replacing 70% of suppliers based on poor deliverables in compliance, deliveries, and quality, and eliminated millions of dollars in excess and obsolete inventory over 2 years through thorough data analysis. I also initiated and led a digital transformation of filing systems to improve warehouse organization and efficiency, as well as increasing fill rates from 60% to 90% in 8 months by greatly improving accountability and recommending process improvements to my supervisor that significantly reduced errors
Dawa Entertainment SALCo-Founder/Managing Partner
Aug. 2004 - Dec. 2020Beirut- HamraI managed operations, procurement and inventory control to support the growth of a hospitality business to 8 locations, from 6-digit to 8-digit revenue and from 4 to 220 staff. In this role I effectively built relationships and negotiated with suppliers including Diageo, Beam Suntory, Bacardi and other food suppliers to optimize costs. I continuously improved supply chain, operations, customer service and warehouse management systems by creating and implementing solutions including live dashboards, just-in-time inventory and delivery processes, and more. I negotiated end-of-year rebates of up to 70% with major suppliers to support their business strategies, which dramatically reduced COGS. I also reduced inventory levels by 35% through demand forecasting techniques, decreasing the bullwhip effect across locations and negotiating better terms from new suppliers to cut costs involved in holding materials.
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