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Work Background
Director of Technical Support
TeramindDirector of Technical Support
Aug. 2024Flórida, Estados Unidos
Quality & IT Support Manager
GringoQuality & IT Support Manager
Apr. 2022 - Aug. 2024São Paulo, Brasil
IT Lead - LATAM
ShopeeIT Lead - LATAM
Jun. 2021 - Apr. 2022São Paulo, BrasilManagement of the IT support, project and procurement teams in LATAM for Garena, Shopee and Shopee Express. Definition of strategic and tactical planning of the IT area Structuring of processes related to IT area Management IT contracts and vendors Project management for the offices and warehouses expansions related to Shopee and Shopee Express
Senior Information Technology Support Engineer
ShopeeSenior Information Technology Support Engineer
Jun. 2020 - Jun. 2021São Paulo, São Paulo, BrasilFirst headcount of IT in Brazil Definition of strategic and tactical planning of the IT area Structuring of processes related to IT area Built all the infrastructure for the company in Brazil Manage IT contracts and vendors Manage servers and network equipment Manage all IT purchasing Responsible for the support of the users in LATAM for Garena and Shopee companies.
IT Coordinator
Kohler Co.IT Coordinator
May. 2016 - May. 2019São Paulo, BrasilImplementation and admninistration of Avaya telecom. Vendors and third party adminstration (contracts, services, projects). Network and server administration (Windows Server 2012 and 2016, Cluster, DHCP, Active Directory, Wsus, Cisco equipment) Virtualization (ESXi 6.5) Team management
IT Analyst
FacebookIT Analyst
Dec. 2014 - Mar. 2016São Paulo e Região, BrasilMobile support (Apple and Android) VOIP Support and adminstration (Cisco). Virtualization management (vmotion, DRS, HA, upgrades, patchs, vCenter, cluster). Windows Server Administration (WSUS, Active Directory, DNS, DHCP).
Senior Information Technology Support Analyst
Videojet TechnologiesSenior Information Technology Support Analyst
Aug. 2013 - Dec. 2014BarueriBackup implementation and management (ArcServe and Backup Exec) Exchange Server 2010 implementation Vendors and third party administration (contracts, services, projects). Voip implementation (AVAYA) Virtualization management (vmotion, DRS, HA, upgrades, patchs, vCenter, cluster). Windows Server Administration (WSUS, Active Directory, DNS, DHCP). Support to Latin America and Mexico.
IT Coordinator
Highline do Brasil Infraestrutura de Telecomunicações S.A.IT Coordinator
Mar. 2013 - Aug. 2013São PauloDefinition of strategic and tactical planning of the IT area; Structuring of processes related to IT area; Management of contracts, suppliers and IT team; Administration and monitoring of the network and servers; Creation of backup routines; Administration and integration of cloud environment (Office365) with AD and Exchange 2010.
Analista de Suporte
American Tower do BrasilAnalista de Suporte
Dec. 2010 - Dec. 2012São Paulo e Região, Brasil
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