Forte Leone TalentCo-Founder
Nov. 2021 - Jul. 2023Florianópolis, Santa Catarina, Brazil• Co-founded Forte Leone Talent, a successful freelance agency on Upwork.com, generating over $150K in revenue within the first year of operation
• Identified market opportunities and niches, strategically positioning the agency to attract top-tier clients and secure high-value projects
• Built and managed a talented team of freelancers, fostering a collaborative and supportive environment that facilitated exceptional project delivery
• Developed and implemented operational and marketing strategies to drive business growth, client acquisition, and customer satisfaction
• Established strong relationships with clients by providing exceptional service, leading to an impressive portfolio of repeat business and referrals
• Monitored financial performance, ensuring optimal allocation of resources and cost-effective operations to maximize profitability
• Maintained a keen focus on quality assurance, implementing robust review processes to ensure deliverables consistently met or exceeded client expectations
• Continuously expanded service offerings to cater to diverse client needs, positioning the agency as a one-stop solution for a wide range of project requirements
• Actively participated in the recruitment and onboarding of new team members, setting high standards for performance and fostering a culture of continuous improvement
• Represented the agency in client negotiations, effectively communicating the value of our services and securing mutually beneficial agreements