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Work Background
HumanaAssociate Director - Strategy Advancement
Jan. 2018 - Dec. 2024Louisville, Kentucky, United States• Led implementation of the ServiceNow IT platform, enhancing productivity and performance across operational teams.
• Directed a team of 11 onshore/offshore resources to design and execute comprehensive OCM and communication strategies.
• Successfully delivered a large-scale change program impacting 4,000+ associates, integrating an enterprise-wide platform.
• Partnered with stakeholders to leverage automation, achieving critical strategic goals.
HumanaTransformation Office Leader
Jan. 2014 - Dec. 2018Louisville, Kentucky Area• Directed IT transformation initiatives involving large-scale changes to business processes, systems, and roles.
• Applied Prosci methodology and operational strategies to support organization-wide re-design efforts.
• Streamlined processes and redesigned operating models, achieving over $3M in cost efficiencies within two years.
• Managed a $330M portfolio budget, collaborating with executive leadership to ensure successful delivery of objectives.
ADPSenior Director - Business Transformation
Jan. 2001 - Dec. 2014Various• Spearheaded organizational design and change management initiatives as an internal consultant for executive stakeholders.
• Reduced silos and improved efficiency by consolidating roles, reducing waste, and enhancing employee engagement.
• Designed and implemented a client-centric program management structure, reducing operational expenses by 20%.
ADPSenior Engagement Manager
Jan. 1997 - Dec. 2001Louisville, Kentucky Area• Managed a staff of Implementation Project and Program Managers, including coaching and mentoring on processes and methodology.
• Managed successful completion of large-scale, multi-service implementation projects with average budgets of over $5m.
• Created standard methodology and process for more efficient management of projects.
Prudential FinancialManager - Continuous Improvement
Jan. 1993 - Dec. 1997Louisville, Kentucky Area• Created standard process improvement methodology and approach to be utilized within all business units
• Developed training curricula and approaches focused on key soft skills for 300+ associates
• Developed standard audit approach, utilizing industry standard and process improvement methods
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