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Work Background
ModuCaseRegional Sales Director
Dec. 2019Singapore
AvoloungeDirector
Sep. 2019Singapore
AgodaSenior Customer Support Specialist
Dec. 2016 - Apr. 2019Singapore• Delivering excellent customer experience and manage the needs of our customers (guests and partners) through our communication channels (Phone, email and Live chat platform) • Understand and deliver business strategies and improve customer services through the execution of self-service
• Accountable for meeting individual and team goals (KPIs)
• A member of CN PreBooking Team, assisting potential customers in their queries and locking in the sales in China market. • Involvement in company's Social Committee Team, organizing events such as monthly company get-together sessions and yearly DnDs. Working with a team of like-minded members to plan and execute each project successfully. • Refresher sessions with new blood in the company to help adapting in our fast pace environment and providing tips to better familiarize themselves into work flow.
Witcharut Food Process and SupplyAssistant Operation Manager
Jun. 2016 - Dec. 2016Singapore● Oversee the operations of the restaurant (JJ Thai Cuisine & Makan Thai) as a whole ● Responsible for food photography
● Conceptualization of the company’s menu
● Design company's marketing poster
● Oversee the hiring and training of staffs
● Responsible for all the stock purchasing
● Basic AR/AP book keeping
● Food Cost Management
● Business developing for food supply department
Nail Queen by The Queen ServiceSmall Business Owner
Jan. 2016 - Dec. 2020SingaporeNail Queen is a grooming parlour for both men and women. My team understands my vision and aim to have a customer-oriented environment where the quality of products matches with the quality of customer-service when being offered to each and every guest. Quality products can be bought at a price, however, quality service is priceless.
Bank of ChinaCustomer Service Executive
Jan. 2015 - Jun. 2016Singapore● Frontline financial service provider in a call center environment
● Managing credit cards, money line and loan applications and transactions
● Handling feedbacks, complains, disputes and bad debts towards Bank
● Liaise with various departments on latest marketing campaigns and promotions ● To offer customer services in retaining and maintenance of customer relationship.
Golden Village Multiplex Pte LtdManagement Trainee
Sep. 2014 - Dec. 2014SuntecDaily Cinema operations
Food preparations in Kitchen
Cashiering duties
Sale of food and beverages including alcholic
Risk Management for Cinematic operations
Adamson InnReservation Manager
Mar. 2013 - Sep. 2014Singapore● Built up an online booking system
● Oversee the inn’s Marketing as a whole in Singapore and Brunei such as posters for promotion and in house light box display
● Conceptualized the online media platform ● Setting up of Facebook page. The page has gathered over several thousands of viewership.
● Setting up of Instagram to market campaigns ● Responsible for all online and offline visual graphic design output across web, printing, in-store.
● Business Developing for the inn driving up significant sales volume for the inn
● Responsible for inventory control
● Oversee the inn’s operations daily
Reins International, Inc.Freelancer
Jan. 2011 - Jan. 2012SingaporeFood photography for Gyu-Kaku, Reins International.
CRYSTAL JADE CULINARY CONCEPTS HOLDING PTE. LTD.Waiter (Part time)
Jan. 2006 - Jan. 2011Singapore● Waitering Duties
● Maintaining a quality service level
● Serving food and beverage in a bustling and fast paced environment
● Housekeeping and maintaining a clean and hygienic working environment
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