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Work Background
Remote YearCommunity Leader
Jul. 2024 - Oct. 2024Latin AmericaAs a Community Leader at Remote Year, I played a pivotal role in fostering vibrant, supportive, and dynamic communities of digital nomads traveling throughout Latin America. Key Achievement: I concluded the journey with the highest possible scores and feedback from participants, reflecting my commitment to delivering an exceptional community experience.
Remote YearFlorianópolis City Manager
Sep. 2022Florianópolis, Santa Catarina, BrazilAs a City Manager for Remote Year, I was responsible for ensuring a seamless and enriching experience for a group of remote professionals living and working in dynamic global destinations. Key Achievement: Under my management, Florianópolis was recognized as Remote Year’s Best Destination of 2023, a testament to the exceptional experiences and operations delivered during my tenure.
FreelanceFreelancer Interpreter - Florianópolis
Oct. 2018 - Sep. 2022Florianópolis, Santa Catarina, BrasilWorking as a consecutive translator for high-profile managers and directors.
Companies from diverse areas, mainly from Europe. The job involves studying the company's market and product, pre-meeting with the client, a wrap-up session to post-evaluate the
meeting with the potential client, and a report with the main topics discussed along with the meeting. The job also involves local logistics and personal assistance as needed.
FreelanceFreelancer Translator - Remote
Oct. 2018 - Sep. 2022Florianópolis, Santa Catarina, BrasilWorks as an English-Portuguese translator on a wide variety of
projects, mainly related to product advertising. Besides the language skills in translating from English to Portuguese, the highlights of this experience were working under pressure and meeting very short deadlines. The different markets these companies perform have been giving me good language knowledge of marketing, advertising, manual terms, and many others.
AC HotelsFood & Beverage Manager
Apr. 2016 - Jan. 2018Rio de Janeiro Area, Brazil225-rooms hotel. Participated in all steps of the opening of the first AC Hotel in South America. Responsible for recruiting, training, and developing fourteen associates for restaurants, bars, room delivery, groups, and events. Good performance in the Rio Olympic Games 2016. An overachiever in the Marriott Personal Development Program of 2016. Awarded Manager of the year (2016). The Food & Beverage service evaluation was between first and third position among over 30 AC hotels in the world. 2017 F&B revenue represented 29.2%, well above the average of 20%. Lunch buffet implementation increased covers from 20 to 70 (350%). Revenue increase moved from 8k to 19.7k revenue per employee. Property recognition for best performance for Break Through Leadership Program.
JW MarriottManager on Training (F&B Voyager)
Jul. 2015 - Apr. 2016Rio de Janeiro Area, Brazil245-room hotel. Worked in all F&B sectors within the hotel such as restaurants, lobby bar, room service, minibar, and pool bar. Completion of 18-month voyager program in 9 months. Implemented rooftop point of sale. Responsible for training the associates within the implementation and creating the standards and service style for the new bar. Received 100% of associates' satisfaction in the assessment year 2015. Passed on the Brand Standard Evaluation by Marriott. Provided monthly wine training as a Wine Ambassador. Engaged throughout the year in social and community projects within the Spirit to Serve Program.
Eismann SrlSales Trainee
Dec. 2014 - Jan. 2015Joinville Area, BrazilDuring the period, worked as a sales representative in roles such as client acquisition, visiting clients, product deliveries, cashing up, and other administrative processes related to the company's management training. Conversion level above the expected by the company. Eismann is an ultra-frozen German company expanding its business in the South of Brazil. Their target is the final consumer on a door-to-door strategy.
Rentalcars.comTravel Agent / Confirmations Agent
Jul. 2012 - Mar. 2014Manchester, United KingdomWorked as a call agent with the English, Brazilian and Portuguese markets. Responsibilities included finding the best car deal, selling it, and keeping in touch with the customer for feedback and future business. The position required a good knowledge of laws and car rental rules in countries around the world. After a year, got promoted to the Confirmations Department, where duties became related to the suppliers and Rental Cars' associates. In this position, demands were very high as the department assisted rentals for over 100 countries. Rentalcars.com is the biggest online car broker in the world and it is part of the Priceline Group, including companies such as Booking.com, Agoda and Kyak.
The Carnegie Club at Skibo CastleChef de Partie Trainee (temporary)
Dec. 2011 - Jan. 2012Dornoch, EscóciaWorked in the main castle kitchen during the end-of-the-year celebrations. Helped on cold and hot sections, bread, desserts, and appetizers as well as executed the high standard serving presentation. It was a true fine dining experience. The diner preparations started very early in the morning and were carried out until late at night. The restaurant was excellent and could undoubtedly be a Michelin one-star. The Skibo Castle has gastronomic restaurants of excellence, from the quality of products to their presentation and service. Besides all, it is one of the most exclusive golf clubs in the world and also the most prestigious, located in Scotland.
Pret A MangerCold Chef / Team Member Trainer
May. 2011 - Jul. 2012Manchester, United KingdomStarted in the company as a cold chef preparing salads and sandwiches. After three months, got promoted to Team Member Trainer, also in the kitchen. Conducted quality audits and trained new and current members. The task also included leading the kitchen and coffee shop on weekends. During the period working at Pret A Manger, had the opportunity to be part of excellent service philosophy. The company is known for its quality products as well as for its dynamic service.
Royal Albert HallHospitality Staff
Nov. 2008 - Apr. 2011LondresWorked in the Royal Albert Hall Café Bar, the Queens Elizabeth II Theatre. The role included working at the bar, being a host as well as serving tables. The restaurant was very popular, serving over 300 people. At the bar, the experience included preparing drinks and working as a barista, meeting Starbucks standards, as it was the coffee brand used at the Cafe. The experience also included working as a hospitality staff in other bars and gala events on the premises. During the first year, was contemplated as staff of the month. After a year, was responsible for the bar at the Café Consort. The marvellous Royal Albert Hall presents the best attractions in the English Capital. It is the stage of the traditional Proms, one of the biggest classical music events in Europe. The theatre has the honour of having the Royal Family every year.
Hotéis Othon S/AApprentice / Administrative Assistant / HR Assistant
Mar. 2005 - Jul. 2008Rio de Janeiro, Rio de Janeiro, BrasilOver four years, performed in three roles within the company, being the Human Resources Assistant the longest. The apprenticeship program was two years long, where was taught both human resources processes and hospitality. As an apprentice, there was a weekly hospitality course to attend too. As an Administrative Assistant, tasks included assisting internal associates from employment process, and CRM data entry, to helping them out on a variety of subjects on a daily basis. After being promoted to HR assistant, was responsible for the planning, implementation, and evaluation of the new clock-in system of all 7 hotels of the group in Rio de Janeiro. Coordinated strategies for overtime compensation as well as for managing extra time prevention. Through training, disseminated new HR processes for collaborators of all hotels in the city. Also, proactively participated in induction in all sectors of the hotel. The aim was to be familiarized to the routines of each sector in order to narrow the relationship between HR and other departments. Was very assiduous on many social events of integration to the local community such as "O Tom do Othon" and the well-known “UERÊ”. Also participated in the implementation of the Macaé Othon Suites assisting the HR manager. Nominee four times as an Employee of the Month.
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