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Work Background
Holiday Inn Express & SuitesFront Desk Guest Service Officer
Jan. 2024Barrie, Ontario, Canada- Use of proactive attitude to provide exceptional guest care.
- Checkin/outguestsinafriendlyandprofessionalmanner. Ensuring accuracy of all info/billing.
- Promptly answer the switchboard in a friendly,caring and courteous manner.
- Be skilled and precise when registering and creating reservations for guests by phone or walk in.
- Teamwork and liaise with different departments of the hotel to ensure smooth running of the property and satisfaction of the guests.
- To ensure full completion of all duties relating to shift and a concise handing over in order to assist the smooth running of the property, effective team work and guest satisfaction.
Darunco SpecializedWarehouse Worker (Forklift Operator)
Nov. 2023 - Dec. 2023Utopia, Ontario, Canada- Used a forklift to move heavy items around the warehouse and store materials, resulting in warehouse efficiency
- Maintained a safe and hazard-free working environment
- Daily unloading and loading of trailers for outbound deliveries Customs documentation Officer (1-month period)
- Preparation of weekly customs documentation for all outbound and inbound shipments for border crossing.
- Data entry on BorderConnect system and liaising with a customs broker for shipment clearing
- Reduced the TAT for clearances from 5 hours to a 1 hour waiting period on outbound deliveries on Fridays. Organizational Responsibilities: Strictly adhere to all organizational policies, procedures, and legislative requirements
Prioritize health and safety compliance
Immediately escalate any operational problems or potential organizational risks
Demonstrate responsible resource management and cost control
Contribute positively to team dynamics and overall operational efficiency Key Performance Indicators: Timely task completion
Accuracy of documentation
Equipment maintenance
Safety compliance
Customer satisfaction
High Wind LtdBrand Manager
Feb. 2018 - Oct. 2023Mauritius● Managed a team of engineers and technicians to complete projects that increased efficiency and streamlined operational processes, unlocking new capabilities. Generated over $390K in revenue annually via strategic planning and implementation of seasonal and annual sales. ● Coordinated the preparation of executive level business reports for the organization. ● Responsible for managing operations and collaborating with relevant parties to create a budget, overseeing accounting, money handling, and banking processes; employing strategies to ensure the company’s growth; implementing plans to address problems of supply chain and inventory; controlling company cost; generating financial reports; employing effective business practices. ● Worked with other stakeholders to understand the team’s data and business needs and then translated these needs into specific analyses with actionable insights. ● Manage strategic initiatives by driving key business operations and supporting business performance across the organization. ● Developed key performance indicators (KPI's) and reporting to help managers understand business performance and make strategic decisions. ● Managed a standard cadence of operations to deliver operational insights (e.g., weekly, monthly, and quarterly business reviews) with operational efficiency and strong controls. ● Investigated, trained on, and provided technical tooling to resolve escalations from Operations teams.
weshare.muQuality Supervisor
May. 2016 - Feb. 2018Tamarin, Black River, Mauritius● Ensured compliance with all technical specifications, policies, operating procedures, and ongoing goals by identifying process improvement opportunities and ensuring compliance with internal and external guidelines. ● Responsible for coordinating and planning the overall activities, hiring and training workers, analyzing data, writing reports, streamlining the processes, fixing any problems and evaluating workers. ● Established performance standards and formalized requirements, creating and executing strategies to enhance performance. ● Ensured that all members of the quality assurance team were familiar with the company's workflows for product development and customer service.
Bata MauritiusOperation Coordinator
May. 2015 - Mar. 2016Coromandel, Port Louis, Mauritius● Responsible for assisting the business with daily operational tasks, performing administrative tasks as needed; managing office supplies and HR allocations; arranging and assisting with the hiring process; managing relations with internal stakeholders, preparing and maintaining operations documents, and managing budgets. Aided improved delivery of the logistic department by improving deliveries procedures and store monitoring; planning storage space which resulted in $20,000 sales revenue within 12 months.
EXOTIC GROUPRetail Associate
Apr. 2014 - Mar. 2015Mauritius● Manage branch operations. Plan and promote daily schedule of employees, hire and train employees; ensure proper stocking; check floor cleanliness; develop strategies for expanding store profit, ensure high level of customer satisfaction, report on trends and conduct personnel performance appraisals. Increased sales by 12% in 2014 December target of Rs 75M and achieved an outstanding Rs 84M.
Accenture Services Mtius LtdTechnical Support Analyst & Team Leader
Jan. 2011 - Dec. 2013Mauritius● Responsible for understanding, supporting, and resolving technical problems put in-forth by the clients; analyzing and interpreting data, identifying issue-giving areas, delivering solutions; offering operational metrics; regular updating of client issues and tracking progress on those issues; providing leadership and training to less experienced help desk technicians.
AccentureTeam Leader
Jan. 2011 - Dec. 2012Port Louis, Mauritius● Supervised, directed and trained team members in support of company objectives; resolved customer questions/complaints; developed programs and procedures for enhancing productivity and performance; provided direct customer support; reviewed escalated issues; evaluated team members' performance levels; identified opportunities to enhance internal processes and trained new hires.
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