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Work Background
Florida Department of CorrectionsSubcontractor
Feb. 2024Tallahassee, Florida, United StatesDevelop comprehensive documentation for the Office of Information (OIT) Enterprise Architecture, detailing OIT processes, procedures, guiding principles and departmental training materials.
• Collaborate with Deputy Finance and Deputy Information Officers to accurately capture and document essential OIT workflows and strategies.
• Conduct AI testing and establish protocols to ensure effective implementation and utilization of developing AI technologies within the agency.
• Translate technical or complicated information into clear, concise documents for various audiences.
• Interviewing SMEs and technical staff to collect information, prepare written text, and coordinate layout and material organization.
• Lead or assist in business requirement gathering sessions (Joint Application Development). Maintain all project artifacts in accordance with PMO standards and other documentation as needed to ensure compliance with Chapter 60GG-1 Florida Administrative Code (F.A.C.).
• Serving as liaison with users, while reviewing, critiquing, and editing documentation, including design documents, programmer notes, and system overviews.
• Develops and leads the implementation of business process improvements.
VSP Vision CareOCM Content Consultant/ Copywriter
Feb. 2023 - Jan. 2024California, United States• Interpreting and presenting complex issues for Salesforce transition; adapts style, tone, and word choice to various channels or stakeholder requests.
• Building strong relationships with strategic external partners to maximize reach and influence third parties, such as analysts/ consultancies, to license their content and collaborate to produce or utilize ‘third party’ white papers & research reports.
• Responsible for the enterprise content portfolio including print and digital content directed to internal business leaders and externally to customers and other company stakeholders.
• Managing a macro view of all content related to the company's global corporate brand and Business Units.
• Researching and writing content for online and offline marketing deliverables such as requests for proposals, technical documentation, customer and product brochures, customer and employee testimonials, white papers, case studies, advertising materials, presentations, video and animation scripts, email campaigns, executive speeches, and major internal company announcements
• Consulting with internal Line of Business Leads to understand their industry, insights, and customer needs and then provide strategic written communications and technical job aids to support their needs.
SAPCommunications Consultant/ Copywriter
Aug. 2022 - Feb. 2023GermanyManages or enables communications across the various internal and external influencer groups on the global, regional or local level. May be focused on a particular solution or corporate topic or on a region or country. Core tasks: create visual communications, videos and user trainings to promote strategic IT communication, feature releases, marketing initiatives, and user experience improvements. developing a cross-audience communications plan based on SAP business objectives and the Global Communications strategy and plan. managing relationships with one or more influencer groups. providing infrastructure, operational support, or other services that enable the communications functions across audiences. aligning with those responsible for different influencer groups and developing integrated activities. managing cross-audience communications events. developing and maintaining communication platforms.
Kimberly-ClarkOCM Communication Consultant IV/Copywriter
Feb. 2022 - Aug. 2022remoteEnsure a consistent voice permeates throughout all IT messaging and drives seamless execution of global events and defining culture program activities requiring cross-team coordination and collaboration.
L3Harris TechnologiesOCM Communication Consultant/Copywriter
Sep. 2021 - May. 2022Supporting strategic, operational, and project communications initiatives targeted to a range of business audiences, including internal IT, executive leadership, functional teams, and the employee base.
Progressive Dental LLCContent Writer/Copywriter
Jul. 2021 - Sep. 2021Clearwater, Florida, United States
AmazonInstructional Designer IV/Copywriter
Jan. 2020 - Dec. 2020Greater Tampa Bay Area
Emphatic.coFreelance Social Media Writer (Independent Contractor)
Aug. 2019 - Jan. 2020
Latitude 36, Inc.Consultant
Dec. 2018 - Feb. 2019
Stratice, LLCCommunication Consultant (Contract)
Nov. 2018 - Feb. 2019Montgomery, Alabama
Alabama Community College SystemWeb Content Developer Consultant/Copywriter
Nov. 2018 - Jan. 2019
Interactive Content ServicesFreelance Reporter
Nov. 2016 - Jan. 2018Freelance Reporter for a fast-growing publisher of online publications. Producing engaging copy across a wide range of industries. Multitasking various stories all the while meeting exact deadlines. Developing different sources in various industries and effectively interviewing industry and government officials.
Innovative CommunicationFreelance Writer
Jan. 2016 - Jan. 2020
AflacSenior Sales & Print Communication Services Analyst/Copywriter
Mar. 2014 - Jun. 2018Generates reporting strategies for Spanish Initiative for Sales Print & Communications Department
Exclusively coordinating and disseminating all Spanish Initiative communication materials to Aflac Field Force for Sales Print & Communications Department
Successfully collaborating with Senior Managers, Managers, Supervisors and Analyst to establish efficient timelines to meet Spanish Initiative requirements. Creates, revises, and maintains all product forms, advertising, and administrative guidelines.
Communicates with field force and WWHQ employees on all products, rerates, form changes, administrative procedures, and state regulations.
Tracks numerous state insurance regulations; performs reviews of compliance memorandums to ensure accuracy of product document communication pieces
Advises clients on all phases of materials/communications development, including concept creation, proofreading, editing, and finding solutions for communicating complex issues. Stays abreast of overall division and/or company action, activities, projects, and policy and procedure changes.
Determines the relevance of change of general information to keep documentation current.
24 Seven Inc.Freelance Writer
Feb. 2014 - Jan. 2016Greater Atlanta AreaCommunicates with internal and external customers for the best possible product presentation. Adjusts all products and other copy to meet the needs of customers, marketing and management.
Reads/analyzes technical information for each new product, and any existing products, for presentation in the catalog and on the Internet.
Observes the product in use, examines it and uses it when possible to gain understanding.
Attends all meetings related to catalog and Internet production, taking good notes on product and process. Writes for all products on assigned pages for each catalog and for the Internet.
Tracks the progress of assigned pages throughout the catalog process and tracks progress of products on the Internet.
Organizes workload for efficient time management and meets multiple schedule deadlines on time.
Writes other types of documents such as news releases, letters of response, personal interviews, items for other departments, instruction manuals, etc.
Develops and maintains a library of current reference materials.
Reviews copy using checklist and format copy according to department style guide and checks questionable details. Maintains accurate information in product files.
Proofreads and edits as necessary. Considers copyright laws such as registered and trademarked symbols, country of origin, and material construction.
Assists team leader and other copywriters as needed. Performs various clerical duties as assigned.
Competencies
Customer/Client Focus.
Communication Proficiency.
Problem Solving/Analysis.
Collaboration Skills.
Teamwork Orientation.
Thoroughness.
Time Management.
Organizational Skills.
Muscogee MomsFeatured Blogger
Apr. 2013 - Jan. 2017Develop and maintain corporate blogs. Research and write articles in a conversational style, which engages readers. Interface with key departments (executive, marketing, customer service, IT etc.) to insure blog content captures readers' interest, while promoting company message. Use appropriate tools to provide management with metric reports. Use on-line and off-line social networking techniques for collaboration with people inside and outside the organization. Maintain quality assurance, by open information exchange with customer service and marketing departments. Promote company objectives with each blog article.
Columbus Technical CollegeTest Proctor
Jul. 2007 - Dec. 2007Received certification as a Test Proctor from ACT testing services.
Conducted various Columbus Technical College and Georgia Workforce exams
AflacPolicy Services
Feb. 2007 - Mar. 2014
Muscogee County School DistrictHurricane Katrina/Homeless Outreach Worker
Feb. 2007 - Aug. 2007Managed the Hurricane Katrina Outreach Project to completion. Developed and implemented: project concept, procedures, and programs.
Established standard amounts distributed to groups and individuals and audited process.
Generated communication plans. Coordinated departmental workshops and seminars.
Jefferson County Department of HealthSpanish Interpreter
Mar. 1999 - Sep. 2001Developed firm working relationships between Spanish speaking clients and clinic staff.
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