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Work Background
Wise Quest CoFounder & Business Optimization Strategist
Feb. 2025Led data-driven operational improvement projects, applying SQL and Python to analyze service delivery patterns, client engagement metrics, and operational KPIs. Developed predictive models to forecast client retention risk, optimize service flow, and improve business scalability. Built executive dashboards combining real-time analytics with strategic KPIs, enhancing data-driven decision-making across leadership teams. Partnered cross-functionally with founders, engineers, and marketing teams to align operational workflows with customer engagement strategies.
Kalman & Company, Inc.Logistics Consultant
May. 2023 - Mar. 2025Applied statistical analysis and workflow modeling to optimize logistics support operations. Analyzed disparate datasets to improve material flow efficiency and supply chain effectiveness. Supported executive reporting through data aggregation, visualization, and performance tracking systems.
EquinoxPersonal Trainer
Sep. 2022 - Aug. 2023Irvine, California, United StatesDesigned personalized fitness and recovery programs based on individual client data, health metrics, and performance tracking, improving client goal achievement rates across a diverse population. Collected, analyzed, and interpreted client performance data (biometrics, session frequency, progression metrics) to continuously refine training strategies and deliver measurable outcomes. Collaborated cross-functionally with nutritionists, recovery specialists, and fitness management teams to enhance client retention through data-driven programming and engagement strategies. Applied data tracking tools to monitor program adherence, goal progression, and client feedback, informing personalized adjustments and improving client retention by tailoring strategies to behavioral insights. Developed operational workflows to optimize session scheduling and resource allocation during peak periods, improving departmental efficiency and service delivery.
CANTFLEXFATOperations Management Consultant
Jan. 2022 - Sep. 2022United StatesLed cross-functional project teams across marketing and supply chain industries, integrating data analysis and operational strategy to improve client effectiveness and efficiency. Applied SQL-based data querying and business intelligence techniques to identify bottlenecks, customer engagement gaps, and workflow inefficiencies. Developed and presented executive-level dashboards and reporting tools summarizing KPIs, operational trends, and optimization opportunities. Conducted exploratory data analysis (EDA) on client service data to model process improvements and predict risk factors affecting client retention and service delivery timelines. Partnered with senior leadership to align operational roadmaps with data-driven insights, supporting agile implementation strategies that delivered scalable growth at speed. Shaped executive communication materials, modeling frameworks, and strategic work products to ensure alignment between project goals and organizational objectives. Utilized strong communication skills to brief senior executives on analytical findings and operational performance improvement initiatives.
Focus Fitness CharlestonHead Trainer
Mar. 2018 - Dec. 2021Charleston, South Carolina, United StatesLed a cross-functional team of fitness trainers, managing day-to-day operational execution, client engagement workflows, and performance analytics tracking. Designed, implemented, and monitored year-long client fitness programs based on progress assessments, behavior segmentation, and performance benchmarking. Conducted weekly and quarterly performance evaluations of clients and trainers, utilizing KPIs such as client retention rates, goal achievement percentages, and service engagement scores to refine operational strategies. Developed and streamlined appointment management systems and reporting processes, resulting in improved client satisfaction and operational throughput. Mentored and trained new team members on service delivery excellence, operational efficiency standards, and client relationship management best practices.
CCFSupply Chain Consultant
Aug. 2017 - Aug. 2021Charleston, South Carolina, United StatesManaged and maintained team readiness to perform duties.
Honed and developed tactical skills involving engaging target audiences, and converting prospects.
Attended demographic reading and navigation of market trends and applied these skills in training and real-life scenarios.
High-level logistics staffing and operational training, as well as some accounting training.
Mentored operations and ground teams in monthly and quarterly training.
Possessed and maintained millions of dollars of client assets.
Used critical thinking skills and decision making in high-pressure situations.
Monitored, sending, and receiving of radio transmissions under extreme duress and in emergency situations.
AmazonQuality Assurance Analyst
Jun. 2017 - Oct. 2017North Charleston, South CarolinaConducted detailed quality assurance checks on publishing materials (print book files) following strict specifications and SOP-driven evaluation processes. Utilized visual review techniques, judgment-based decision making, and data tracking methods to maintain file integrity and final publishing readiness. Identified trends in quality defects and collaborated with Subject Matter Experts and QA Leads to refine inspection criteria and update SOPs accordingly. Tracked and analyzed QA data using Excel, contributing to operational reporting and defect trend analysis for continuous process improvement initiatives. Ensured audit compliance and high attention to detail under fast-paced, high-volume conditions, contributing to process optimization in Amazon’s publishing vertical. Actively supported documentation improvement efforts to reduce inspection error rates and improve first-pass yield metrics.
Marine Corps RecruitingAmmunition ammunition chief
May. 2015 - Sep. 2016MCAS MiramarDirected all aspects of ammunition logistics operations supporting multiple tactical units, managing the coordination, transportation, storage, and inventory tracking of high-value materials across military training and operational environments. Developed and maintained detailed operational tracking systems (Total Ammunition Management System – TAMS) to ensure real-time visibility of inventory levels, compliance status, and resource utilization efficiency. Applied risk management principles and data-driven tracking methodologies to enhance supply chain security, logistical planning, and incident response operations. Led cross-functional coordination between military and civilian units to optimize supply chain workflows, reduce operational downtime, and improve training asset deployment cycles. Briefed senior leadership weekly on logistical status, performance metrics, operational bottlenecks, and risk mitigation strategies.
Marine Corps RecruitingAmmunition technical expert
Sep. 2012 - May. 2015Camp Schwab Okinawa, JapanServed as the principal liaison between military and civilian personnel, overseeing the end-to-end logistics, inventory tracking, and distribution of ammunition, artillery, and explosive materials across multiple operational units. Maintained and audited detailed inventory control systems to ensure full regulatory compliance and operational readiness, using data-driven tracking methodologies for real-time supply chain visibility. Analyzed operational data to forecast material demands, optimize storage logistics, and prevent resource shortages during mission-critical operations. Supervised and mentored junior and senior team members in inventory management, operational SOP compliance, and tactical logistics execution under high-pressure, high-risk conditions. Developed and maintained standard operating procedures (SOPs) for ammunition accountability, distribution, and incident mitigation processes, enhancing operational safety and efficiency. Briefed leadership on logistical statuses, operational bottlenecks, and inventory forecasting based on real-time supply data and risk assessment protocols.
AmazonProcess Assistant
Jun. 2010 - May. 2017Columbia, South Carolina AreaSupported high-volume warehouse operations by managing daily labor allocation, workflow execution, and operational reporting across multiple departments. Led team meetings and conducted process audits, ensuring compliance with standardized operating procedures (SOPs) and operational excellence initiatives. Analyzed workflow bottlenecks and operational KPIs using Excel-based data models, driving targeted improvements that reduced order processing times and enhanced team productivity. Developed and maintained reporting frameworks to track associate performance metrics, safety incidents, attendance, and area performance targets. Actively participated in operational excellence and process improvement projects, applying Lean principles to improve throughput, reduce waste, and optimize labor utilization. Acted as a cross-functional liaison between associates, area managers, and leadership to ensure smooth operational coordination and continuous improvement alignment.
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