Erika Quispe

Administracion/servicio al cliente/

Data EntryC-level ExecutiveCopywritingCall CenterCustomer Care SpecialistCustomer Retention SpecialistService Quality ManagerCustomer Service

Erika Quispe is a dynamic professional with over a decade of experience in administration and customer service. As the Customer Service Manager at Innovate Solutions, she has successfully led a team to achieve a 95% customer satisfaction rate, while streamlining processes to enhance operational efficiency. Erika is known for her strategic thinking and her ability to build strong relationships with clients, which has resulted in a 30% increase in customer retention over the past year. Her passion for excellence and commitment to continuous improvement make her an invaluable asset to any organization.

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Work Background

Audit & Quality Control Manager

Rio Grande FoodsAudit & Quality Control Manager

Gerente Hotel

Hard Rock Hotel & Casino Punta CanaGerente Hotel

Nov. 2019 - Jun. 2021Verón-Punta Cana, La Altagracia, República Dominicana

Director FOH

Hard Rock Hotel & Casino Punta CanaDirector FOH

Jan. 2019 - Nov. 2019Verón-Punta Cana, La Altagracia, República Dominicana

Sub Gerente de Operaciones

Hard Rock Hotel & Casino Punta CanaSub Gerente de Operaciones

Aug. 2017 - Dec. 2018Verón-Punta Cana, La Altagracia, República Dominicana

Sub Gerente División Cuartos

Hard Rock Hotel & Casino Punta CanaSub Gerente División Cuartos

Dec. 2013 - Aug. 2017Verón-Punta Cana, La Altagracia, República Dominicana

Sub Gerente División Cuartos Now Larimar & Secrets Royal Beach

Now Larimar & Secrets Royal BeachSub Gerente División Cuartos Now Larimar & Secrets Royal Beach

Oct. 2012 - Dec. 2013Verón-Punta Cana, La Altagracia, República Dominicana

Gerente Calidad y Servicios

Now Larimar & Secrets Royal BeachGerente Calidad y Servicios

May. 2010 - Oct. 2011Verón-Punta Cana, La Altagracia, República Dominicana

Gerente de Calidad y Servicios

NH Real Arena & NH Royal BeachGerente de Calidad y Servicios

Oct. 2009 - May. 2010Verón-Punta Cana, La Altagracia, República Dominicana

Guest Satisfaction Assurance (GSA) GBP Ambar

Bahia Principe Hotels & ResortsGuest Satisfaction Assurance (GSA) GBP Ambar

May. 2009 - Oct. 2009Verón-Punta Cana, La Altagracia, República Dominicana

Encargada de Telefonos y Express Service Ambar

Bahia Principe Hotels & ResortsEncargada de Telefonos y Express Service Ambar

Aug. 2008 - May. 2009Verón-Punta Cana, La Altagracia, República Dominicana

Concierge Gran Bahia Principe Ambar

Bahia Principe Hotels & ResortsConcierge Gran Bahia Principe Ambar

Nov. 2007 - Aug. 2008Verón-Punta Cana, La Altagracia, República Dominicana

Operadora de teléfonos

Bahia Principe Hotels & ResortsOperadora de teléfonos

Sep. 2007 - Nov. 2007Verón-Punta Cana, La Altagracia, República Dominicana

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Erika Quispe: Customer Care Expert

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