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Work Background
Reservation Sales Agent
The St. Joe CompanyReservation Sales Agent
Aug. 2023Santa Rosa Beach, Florida, United States~Provide Forbes rated quality customer service to all guests ~Answer all inquiries regarding St. Joe resorts and hotels ~Book/sell vacations for returning and new guests ~Sell spa services, golf rounds at any of our 3 top rated golf resorts, make dining reservations, sell additional items and amenities to guests ~Manage potential leads and follow up with potential guests ~Utilized Microsoft applications such as: *Office *Word *Outlook *Teams ~Stay up to date on all events and information regarding the area where the hotels are located
Customer Account Manager/Representative
Westgate ResortsCustomer Account Manager/Representative
Mar. 2023 - Jun. 2023Orlando, Florida, United States~Manage and uphold maintenance of customer accounts ~Oversee financial aspect of customer accounts making sure they are able to stay up to date ~Direct negotiation of terms of timeshare ~Ensured professionalism and customer service ~Booking vacations for timeshare owners ~Utilized Microsoft applications such as: *Office *Word *Excel *Outlook *Teams ~Utilized multiple programs/software used for account maintenance
Customer Account Manager/Representative
US Auto CreditCustomer Account Manager/Representative
Sep. 2022 - Mar. 2023Jacksonville, FL~ Manage and uphold maintenance of customer accounts ~ Oversee financial aspect of customer accounts making sure they are able to stay up to date ~Direct negotiation of terms of loans ~Use of multiple sites and programs for Skip tracing procedures ~File organization ~Utilized Microsoft applications such as: *Word *Excel *Outlook *Teams ~Ensured professionalism and customer service
Lead leasing agent
Lobos ManagementLead leasing agent
Sep. 2021 - Mar. 2022Pittsburgh, Pennsylvania, United States~Managerial tasks such as: *File organization *Administrative tasks given from Regional manager *Delegation of cleaning and maintenance staff ~Managed multiple buildings for cleanliness & maintenance ~Generated leads for available apartments for my area and assisted with other offices ~Set up appointments for my area and assisted with appointments for other offices ~Solved problems in a professional and timely manner ~Marketing/Create professional ads for buildings/apartments and assisted with other offices ~Trained new leasing agents and newer management for other offices in Pittsburgh ~Ensured exceptional customer service and professionalism
Food Server
Live! Casino PittsburghFood Server
Oct. 2020 - Sep. 2021Greensburg, Pennsylvania, United States~Delegated all tasks to close the restaurant are completed and checked ~Facilitated cleanliness throughout the shift of the floor and back of house ~Ensured professionalism and customer attentiveness ~Enhanced organizational skills ~Exceptional multitasking skills done to perform the job ~Followed casino policies/procedures ~Completed all tasks and skills done to ensure exceptional customer service such as: * Welcoming guests in a timely manner *Taking orders *Selling/upselling efforts *Ensuring all food and drinks were up to standards *Solve problems under pressure and in a timely manner *Cash/Card handling *Properly stocking before and throughout the entire shift
Server/to-go specialist
Olive GardenServer/to-go specialist
Nov. 2018 - Sep. 2020Greensburg, Pennsylvania, United States~Delegated all tasks to close the restaurant are completed and checked ~ Facilitated cleanliness throughout the shift of the floor and back of house ~Ensured professionalism and customer attentiveness ~Maximized organizational skills ~Exceptional multitasking skills done to perform the job ~Completed all tasks and skills done to ensure exceptional customer service such as: *Welcoming guests in a timely manner *Taking orders *Selling/upselling efforts *Ensuring all food and drinks were up to standards *Solve problems under pressure and in a timely manner *Cash/Card handling
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