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Work Background
OracleSenior Project Manager
Oct. 2022Arlington, Virginia, United States
Cerner CorporationProject Manager
Jan. 2021
Cerner CorporationTechnical Writer/Editor
Aug. 2019 - Dec. 2020• Reviewed, edited, and prepared deliverables and other project documentation for the Department of Veteran Affairs in accordance with internal best practices ensuring clarity, consistency, organization, and effectiveness,
• Audited documentation for adherence to Section 508 standards and Web Content Accessibility Guidelines (WCAG) using applicable software as well as manually to identify and correct compliance issues.
• Provided clear, detailed, and actionable recommendations and feedback to authors to improve content writing skills.
• Tracked documentation development, updates, client reviews. and formal submission for assigned projects and compiled status reports as requested.
• Participated in client meetings and identified required changes to documentation.
• Contributed to team knowledge base and document repository within MS SharePoint and MS Teams.
Business Integra TechnologyLead Technical Writer
Jan. 2016 - Jun. 2019Providing technical writing expertise to the Department of State (DOS) Bureau of Diplomatic Security (DS) project to develop accurate instructions, policy guidance, and other documents needed to manage the worldwide Identity Management (IDM) Program and One Badge overseas deployment.
• Supported creation of a project management plan to provide the full range of contracted services to the DOS customer.
• Participated in the Computer Based Training (CBT) task force responsible for developing a certification program for developing well-trained card issuers and enrollers.
• Coordinated development of the One Badge Information Portal to provide policies, procedures, training material, and guidance to domestic locations and overseas posts.
• Recommended and implemented document standards, quality controls, and content requirements to establish and maintain version control procedures, revision processes, and approval records.
• Developed documentation for overseas operations; policy handbooks and manuals; card issuer deployment, installation, and checkout; card stock management; domestic and overseas enrollment and issuance officials; and equipment troubleshooting.
• Used tables, text boxes, schematics, diagrams, graphs, photographs, and figures to increase visibility or highlight areas of importance to enhance the impact and readability of documents.
• Formatted, edited, standardized, proofread, corrected, and refined information and ideas written by engineers and technicians in accordance with set standards and then rearranged into an understandable and logical order in final documents.
• Tracked documentation from initial concept to final approval and publication using best practices to obtain and incorporate inputs from subject matter experts, manufacturer manuals, and open source material to ensure well-written and easy-to-understand documentation.
CACI International IncLead Technical Writer
Nov. 2014 - Sep. 2015Supported the Joint Medical Logistics Functional Development Center (JMLFDC) Theater Enterprise Wide Logistics System (TEWLS) project for Information Technology (IT) systems compliance audits.
• Evaluated existing, revised, and new software functionality delivered by primary software developers for ease of use by typical end users that operate the deployed software application. • Provided program-related life cycle documentation support for development and sustainment activities to support the configuration, technical endurance, and continued enhancement of TEWLS.
• Created and finalized documentation and related Plan of Action &Milestones (POA&Ms) required for Federal Information System Controls Audit Manual (FISCAM) compliance.
• Planned, designed, researched, wrote, edited, produced, and delivered a range of scientific and technical documents using established guidelines and standards for text and graphics while maintaining correct order, clarity, conciseness, style, terminology, and grammar for such documents as user guides and manuals, technical specifications, training materials, support documentation, and proposals.
Agile Business Solutions, LLCLead Technical Writer
May. 2014Chantilly, VA• Developing web sites for commercial customers.
• Supported the United States Agency for International Development (USAID) Business Infrastructure Engineering project to implement the Personal Identity Verification (PIV) throughout the agency.
Advanced Government Solutions, Inc. (AGS)Senior Technical Writer
Aug. 2012 - Apr. 2015Supported the United States Agency for International Development (USAID) Business Infrastructure Engineering project to • Provided Quality Control oversight on Project Management Plans, Requirements and Design Documents, Implementation and Test Plans, Testing Summaries and Incident Reports, and Project Lessons Learned for the Homeland Security Presidential Directive -12 Program at USAID.
• Led process improvement efforts to streamline documentation life-cycle, track progress, and deliver high-quality products that exceed customer expectations.
• Delivered Implementation Plans with Test Procedures and Test Results for Secure Guest Wireless systems installed at 14 overseas USAID missions.
• Delivered documentation to support migration of the Telecommunications and Computer Operations Center from the USAID Headquarters building in Washington DC to the Miami Data Center. Final deliverable included over 200 Word, Excel, and Visio files.
• Led procurement efforts to extend current contract work and expand future contract opportunities.
M.C. Dean, Inc.Senior Technical Writer
May. 2007 - Jan. 2012Managed the Military Sealift Command Technology Upgrade, a fast-track project to design and install technology upgrades to an existing briefing theater and video distribution system.
• Developed and updated the project plan, schedule, risk register, and budget.
• Tracked and reported progress of equipment installation, system testing, and operator training. Supported the Common Operational Picture (COP) Project to provide Situational Awareness for the Department of Homeland Security, National Operation Center.
• Developed Work Flow Diagrams, System Architecture Design Documents, Data Dictionaries, Changes Requests, Release Notes, Error Reports, and User Manuals.
• Edited a wide variety of technical plans, manuals, and project documents specified in contract documents.
• Identified areas for process improvement and standardization to streamline approach and reduce development time. Collaborated with proposal teams to produce winning proposals and develop executive-level briefing materials.
• Led procurement efforts to extend current contract work and expand future contract opportunities.
• Analyzed solicitations to identify requirements and criteria for evaluation, create winning strategies and proposal schedules, and identify key resources to serve on proposal development teams, proposal review teams, and proposed project teams.
• Ensured proposal projects were executed, managed, and delivered on time and to client requirements and specifications with consistency and quality.
Editech StaffingSenior Technical Writer
Jun. 2005 - Aug. 2007Provided writing, editing, and desktop publishing support on an as-needed basis.
• Edited site investigation reports, training manuals, and product catalog entries for several long-term clients.
• Developed technical documents for a newly developed system designed to collect, process, and fuse large amounts of information into effective situational awareness for domestic incidents and threats of national significance for implementation at the National Operation Center established at the Department of Homeland Security.
Signal SolutionsSenior Project Administrator
Nov. 2000 - Jun. 2005Provided project management and technical writing support to the Pentagon Renovation Office for consolidating numerous technical control facilities into the Pentagon Primary and Alternate Technical Control Facilities.
• Generated Telecommunication Service Requests for creating new and moving existing terrestrial circuits from legacy spaces to newly constructed facilities.
• Developed the Engineering Installation Plan for the Primary Facility and peer-reviewed the Test Plan for the Alternate Facility.
• Developed Service Level Agreements between the Primary & Alternate Technical Control Facilities and its customers to define services, priorities, responsibilities, guarantees, and warranties.
Served on the Crisis Action Coordination Team following the 9-11 attack on the Pentagon.
• Documented progress during the migration of the AT&T Point of Presence to accommodate reconstitution of the destroyed Navy Command Center.
• Developed detailed status reports on recovery efforts.
• Contributed to the Pentagon Recovery Task Force Final Report.
SYTEXProject Management Administrator
Sep. 1998 - Jun. 2000Provided project management and technical writing support to the Pentagon Renovation Office for Information Management and Technology.
• Developed plans for relocating the National Military Command Center and the Service Operations Centers and for completing build-out of the Network Support and Management Center.
• Coordinated migration of 253 terrestrial communication circuits from the Air Force and Army Network Management Center facilities to the Primary Technical Control Facility.
• Reorganized and updated the Information Management and Technical Briefing and Display System Manual to consolidate technical information into a single section, enabling users to easily understand system capabilities.
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