Michael Durkin

IT Site Support @Transamercia

Live ChatCustomer Care SpecialistCustomer Retention SpecialistCustomer ServiceTech SupportIT

Michael Durkin is a seasoned IT professional currently serving as an IT Site Support at Transamerica company. With a strong background in information technology, he has developed advanced technical skills to resolve complex IT issues and ensure seamless operations. Michael specializes in system troubleshooting, network configuration, and software installation, continually enhancing system performance and reliability. His ability to work with diverse teams and manage IT infrastructures demonstrates his leadership and project management capabilities. Michael's dedication to providing excellent IT support has been central to his role at Transamerica, where he consistently strives for efficiency and innovation. He is a critical thinker with a proactive approach to problem-solving, always ready to adopt new technologies to optimize business operations.

Feedback from Michael’s ex-colleagues

user-post-1

user-post-2

user-post-3

Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app

Work Background

IT Service Desk Technician

Florida Cancer Specialists & Research InstituteIT Service Desk Technician

May. 2022 - Jul. 2022St Petersburg, Florida, United States

Non-Store Support (NSS)

The Home DepotNon-Store Support (NSS)

Dec. 2021 - Mar. 2022Atlanta Metropolitan Area

G-3/7 Individual Training Manager

3RD MCDSG-3/7 Individual Training Manager

Jan. 2019 - Mar. 2022Fort Gillem, GA

Information Technology Specialist / Training / Operations / Plans NCO

US AInformation Technology Specialist / Training / Operations / Plans NCO

Jan. 2019 - Mar. 2022Atlanta, Georgia areaUsed a variety of operating systems on desktop and server. Created, deleted, and monitored user and email accounts. Installed switches, routers, network wiring (cat5&6), fiber optics, and troubleshoot any network problems. Developed and provided project management techniques and tools sufficient to provide technical guidance on the implementation of emerging technologies. Created and used standard principles and methods for planning and managing the implementation, update, and integration of information system components. Modified and enhanced, application code and devising software patches or workarounds, documenting problems and advising the responsible party on support issues.

Information Technology Specialist

US ArmyInformation Technology Specialist

Jan. 2014 - Dec. 2018Milwaukee, Wisconsin, United StatesSupervises the deployment, installation, operation of computer systems. Performs unit level maintenance on Dell and HP, replaces hard drives, CPUs, desktop memory, motherboards and monitors. Performs duties as a section sergeant and team chief for the tactical DMS. Responsible for the information assurance functions for Computer Emergency Response Teams (CERTS). Determine requirements, assign duties, coordinates activities of personnel engaged in information system analysis and maintenance. Develop and administer on-site training programs. Compile output reports in support of information systems operations.

Detachment NCO

United States Army ReserveDetachment NCO

Jul. 2013 - Dec. 2014

Requests

Touchpoint image

9

Looking for a Job

IT Career Opportunity

Intch is a Professional Networking App for the Future of Work

300k+ people

130+ countries

AI matching

Get Intch if you'd like to

Get Recommended to New Customers

Connect with Like-Minded People

Find a side project

Reach Top Niche Experts

Find Jobs on a Hidden Market

Find a Perfect Co-Founder

Find a Trusted Mentor

Hire Top Global Professionals

See more people like Michael on Intch

Customer Service

1792444 people

22

Data Entry

16

Senior Pricing Analyst @ Saia Inc.

20

Operations Manager @ Global Limousine of WNY

Customer ServiceLive Chat

423561 people

15

Operations and project manager

17

Sr Director, Customer Support

15

Entrepreneur @ Sea Salt Therapy