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Work Background
IT Service Desk Technician
Florida Cancer Specialists & Research InstituteIT Service Desk Technician
May. 2022 - Jul. 2022St Petersburg, Florida, United States
Non-Store Support (NSS)
The Home DepotNon-Store Support (NSS)
Dec. 2021 - Mar. 2022Atlanta Metropolitan Area
G-3/7 Individual Training Manager
3RD MCDSG-3/7 Individual Training Manager
Jan. 2019 - Mar. 2022Fort Gillem, GA
Information Technology Specialist / Training / Operations / Plans NCO
US AInformation Technology Specialist / Training / Operations / Plans NCO
Jan. 2019 - Mar. 2022Atlanta, Georgia areaUsed a variety of operating systems on desktop and server. Created, deleted, and monitored user and email accounts. Installed switches, routers, network wiring (cat5&6), fiber optics, and troubleshoot any network problems. Developed and provided project management techniques and tools sufficient to provide technical guidance on the implementation of emerging technologies. Created and used standard principles and methods for planning and managing the implementation, update, and integration of information system components. Modified and enhanced, application code and devising software patches or workarounds, documenting problems and advising the responsible party on support issues.
Information Technology Specialist
US ArmyInformation Technology Specialist
Jan. 2014 - Dec. 2018Milwaukee, Wisconsin, United StatesSupervises the deployment, installation, operation of computer systems. Performs unit level maintenance on Dell and HP, replaces hard drives, CPUs, desktop memory, motherboards and monitors. Performs duties as a section sergeant and team chief for the tactical DMS. Responsible for the information assurance functions for Computer Emergency Response Teams (CERTS). Determine requirements, assign duties, coordinates activities of personnel engaged in information system analysis and maintenance. Develop and administer on-site training programs. Compile output reports in support of information systems operations.
Detachment NCO
United States Army ReserveDetachment NCO
Jul. 2013 - Dec. 2014

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