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Work Background
Andrade Law OfficesDirector Of Business Development and Operations/Paralegal
Mar. 2013Santa Barbara, California AreaResponsible for overall business operations management (budgets, staffing selection, management of staff, forecasting, contract management, trending and tracking, performance metrics...). Developed several business processes to streamline business workflow and improve efficiency in the law office. Responsible for software design specifications of a proprietary CRM [Apollo]. Development of the project plan to design, develop, train staff, and roll out of the application. I work closely with advertising solutions providers to negotiate initial pricing and terms and then monitor ROI to measure performance for future marketing investments. Develop and execute client relationship management and growth strategies. Ensure that client relationships are maintained through standards that secure the mission of the firm. Lead Paralegal, Client Accounting, Case Management, In-House Investigation
ZetecKey Account Manager
Jun. 2011 - Mar. 2013Pacific Coast TerritoryOversaw a portfolio of key accounts of new and existing business while targeting sales opportunities and forging relationships. Helped with budgetary planning and project execution meetings for on-time completion. Collaborated on product launches including marketing strategies. • Capitalized on client relationships to identify needs, market product line benefits, and travel extensively to sites for world-class service delivery. • Exceeded highly demanding sales goals by applying proven selling techniques. • Drove profitability by setting up and conducting tradeshows to market new products and ensure the utmost in client satisfaction.
FramatomeInformation Systems Business Partner V
Jul. 2008 - Apr. 2011Lynchburg, Virginia, United StatesUnified cross-functional relationships and strategic plans serving in a senior-level capacity supporting the Information Systems and Information Technology needs for non-destructive testing and steam generator services departments. Championed operational excellence as key liaison tasked with executing seamless completion of integration projects on information systems architecture roadmap exercising project management methodologies. • Collaborated with information systems counterparts in France and Germany. • Travelled extensively abroad to ensure smooth adoption and launch of key initiatives in areas of hardware, software, and other systems.
FramatomeEnterprise Architect
Jan. 2007 - Jul. 2008Paris Area, FranceDirect report to CIO of France and US. Maximized team success on a global scale with extensive international travel and responsibility for supporting staff in 5 countries, including France, Germany, South Africa, and the US; reported directly to Chief Information Officer of France and US. Guided short- and long-term plans among US and International staff and consultants to streamline operations and reduce expenses. • Optimized workflow operations to improve efficiencies, reduce waste, and elevate productivity; orchestrated process mapping and business specifications definitions. • Achieved excellence in project management areas with an Information Systems portfolio of 103 integration projects totaling $63M budget. • Crafted comprehensive three year roll out plan for worldwide operations in partnership with senior leadership.
Canberra IndustriesMid Atlantic Account Manager
Jan. 2006 - Nov. 2006Meriden, Connecticut, United StatesMid Atlantic Sales Account Manager [Subsidiary of AREVA/Framatome] Spearheaded new business development in a fast-paced, demanding sales manager role requiring close attention to detail and high levels of product knowledge. Outperformed targets by expediting quota requests and facilitating high-quality sales presentations to market product line of radiation detection devices for homeland security. Conducted and hosted seminars and demonstrated products at tradeshows to increase brand awareness. Participated in Health Physics Society Meetings and trained users on technical equipment and instruments. • Managed marketing and sales efforts for multimillion-dollar territory providing homeland security radiation detection equipment with customers across fire depts., criminal justice, academic, laboratory, and Fortune 500 financial firms. • Excelled as the main point of contact for the regional distributor of federal resources, improving relationships to penetrate new business and coordinate sales meetings.
FramatomeNorth American Customer Services Manager
Aug. 2003 - Jan. 2006Lynchburg, Virginia, United StatesVarious Responsibilities: Procurement/ IS Project Manager/ Director of Customer Services and IS Business Partner:
Recruited to handle a variety of administrative functions in a multifaceted position involving corporate communications for Information Systems, customer service, procurement, asset and contract management, budget controls, and ongoing process improvement on a global scale. Developed high impact standards to reduce costs and negotiated deals for fast-paced projects. Served as business partner for information systems for cross-functional teams. Standardized workflow operations and set ambitious goals to boost the bottom line. • Developed and adopted computing practices that slashed annual costs by $75K+ for two consecutive years. • Led a team of 47 professionals with a culture of continuous improvement, enhancing communications and efficiencies. • Achieved success negotiating Microsoft Enterprise and HP Enterprise contracts for sites in both the US and France. • Supported efforts in fiscal responsibility and long-term planning as active member of international committee responsible for managing $4M budget; innovated performance via web-based applications and other technology tools for automation. • Built a centralized help desk from start-to-finish with the aim of aiding 5K employees, up from just 500 over five years. • Supported teams to integrate new company acquisitions and mergers. Site inspections, equipment inventory, disposal and managed the roll out projects for standardization and integration. • Led major projects with efficiency, such as a complete restructuring of Customer Services department which went on to earn prestigious World Class status from The Hackett Group. • Adopted winning training and certification standards to ensure top-notch customer satisfaction for all department staff.
AREVA NPManager, NDE Services- Data Management
Nov. 2001 - Aug. 2003Lynchburg, Virginia AreaSupervisory responsibilities for the eddy current data management group within Steam Generator Service Operations (SGSO) with overall responsibility for data management personnel and various subcontract personnel for data management, system administration, and site network support. Other responsibilities and accomplishments: - Supervised 8 employees - Provided on-site data manager support for various Nuclear Power Generating Stations - Responsible for development of resource schedules and deployment - Cost center budgeting - Worked with Project Management for resource scheduling to meet contract deployment demands - Developed the data management training and certification program for AREVA NP
FramatomeNDE Inspection Data Manager
Apr. 2001 - Nov. 2001Lynchburg, Virginia, United StatesResponsible for providing data management support for eddy current testing during steam generator maintenance outages. Acquiring data from testing, maintaining client databases, compiling reports, and establishing testing plans, implementing guidelines, preliminary and final reports. Provided on site data management support for the following sites and dates:
Sensory Computing IncDirector, Instructional Design and Mulitmedia Courseware
Jan. 1997 - Jun. 1998Falls Church, Virginia, United StatesDirector, Instructional Design and Multimedia Courseware Development
• Management of satellite office team of designers, authors, artists and software engineers to develop on line learning courses for courses such as Fire Safety, Confined Spaces, Foreign Material Exclusion, Radiation Protection, and Nuclear Operations. Administration responsibilities included acquisition and termination of staff, performance appraisals, training, determining budgets, scheduling and administrative responsibilities etc., remotely managed development team in Falls Church, VA office. • Client interface regarding project standards, training criteria, and project scheduling.
• Responsible for scheduling and managing the construction of large-scale courseware development projects. Responsibilities included writing bids and quotes, working with clients throughout the life span of a project, scheduling media resources, day-to-day team management, and development of information architecture.
• Responsible for the development of Instructional Design Concepts, layout and authoring in a page oriented proprietary software application, establishing and meeting development deadlines, development of storyboards and scripts, and interface with Subject Matter Experts’s to ensure content accuracy.
Lawrence Livermore National LaboratoryMultimedia Training Specialist
Aug. 1996 - Dec. 1996Livermore, California, United StatesMultimedia Specialist (Contractor On-Site Engineering)
• Provided hands-on consulting support for the following areas of responsibility:
• Project assessment and scheduling, training staff in Authorware 3.0, story boarding and scripting of Computer Based Training (CBT) projects from procedures and lesson plans, development and editing of animation and narration for CBT projects.
FramatomeSenior Training And Development Specialist
Mar. 1994 - Aug. 1996Lynchburg, Virginia, United States• Responsible for the development of technical training instructions, development and writing of lesson plans, proof reading technical training plans and documentation, conducted training classes (lecture and practical factors), writing and implementation of tests. Training records and certification management.
• Responsible for the Instructional Design Concepts and layout for the development of inter-company multimedia training for general training courses required for power plant site access.
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