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Work Background
Digitek IT & OutsourcingDirector
Jun. 2023AustraliaDigitek IT is the collaboration of 3 business leaders building a leading IT managed services and cyber security firm for SME businesses. Most importantly, we work to make this service holistic to the risk and compliance aspects of the business, including collaborating with Insurance Professionals, industry and professional bodies and associations to provide the digital structure to set our clients up for success Digitek Outsourcing takes the experience of all directors within the business in hiring and managing offshore staff, for the benefit of our clients who are looking to scale their business at a lower risk and cost base to traditional local employment .
AJ Insurance ServicesManaging Director
Oct. 2017Penrith, New South Wales, AustraliaManaging Director and account manager of AJ Insurance Services based in western Sydney, acting as an authorised representative of the McCormick Harris insurance group. We offer our insurance broking services to all those who require, however specialising in a number of key occupations that have a lack of expertise within the broking space. These include Automotive Trades, Waste/Recyclables/Renewables, Food & Beverage, Manufacturing and EPS Risks. These are fields we've identified to have a shortfall in broker services, risk management and claims expertise. We look after clients of all shapes and sizes and work with and for them to provide exactly what they want and need.
Insurance OneAccount Manager
Jan. 2017 - Jul. 2017Parramatta, New South Wales, Australia
Finsura Western SydneyInternal Account Manager
Nov. 2015 - Nov. 2016331 High street, Penrith, NSWManagement and business development/marketing for general insurance portfolio, specialising in SME package insurance/construction/civil. Management of HBCF portfolio, relating to eligibility submissions for a vast range of builder size and types. Day to day processing and management of workloads relating to Home Building Compensation Fund.
Finsura Insurance Broking (Aust) Pty LtdAccount Broker
Jul. 2015 - Nov. 2015Castle Hill, New South Wales, AustraliaDay to day processing and management of workloads relating to Home Building Compensation Fund. Liaising with clients to arrange new Eligibility Applications and Project Applications Management and development of general insurance portfolio, specialising in SME package insurance
Jardine Lloyd Thompson Australia2ic Contact Centre
Jul. 2014 - Jul. 2015• Division and management of workload to ensure all tasks are completed in a timely and thorough manner. • Setting and providing feedback on KPI’s on a team and individual level
• Design and implementation of procedures and work flow processes to ensure the effective and efficient completion of work
• Coaching and mentoring of staff to ensure quality and quantity expectations are met, while providing superior customer service
• Liaising with Colleagues and stakeholders regarding future planning of the contact centre including future staffing, outbound new business campaigns and the addition of new products requiring the input of the customer service team
• Designing and implementing work volume tracking procedures such as inbound and outbound call trackers, spreadsheets and email inbox management processes
• Handling customer enquiries through several inbound telephone lines
• Completing outbound phone calls, for the purpose of client call backs, debtors/outstanding renewal payments, documentation follow up, new business campaigns
• Managing the renewal process for approx. 150-200 clients per month, beginning with calls to clients to confirm contact details and policy coverage, to the posting and emailing of documentation, and follow ups to ensure retention KPI’s are met.
• Actioning client, colleague and stakeholder emails from 11 different email addresses across different products and areas of the business
Daley Cleaning ServicesOwner
Jan. 2014 - Jan. 2017Western SydneyResidential and Commercial cleaning company specialising in: Home cleaning
Window cleaning
Exit/entry cleaning
Builders cleans
School cleaning
Office cleaning
Car cleaning/detailing
NRMA InsuranceInsurance Solutions Consultant
Jan. 2013 - Dec. 2014
Domino's AustraliaAssistant Store Manager
Aug. 2011 - Jul. 2013Emu Plains, New South Wales, Australia
McDonald's Australia LimitedTrainee Manager
Mar. 2007 - Aug. 2011Emu Plains, New South Wales, Australia
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