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Work Background
CBD CollegeSurgical Technologist- Student
Oct. 2023Los Angeles, California, United States
City of Santa Monica OEMCommunications Operator
Mar. 2018Routed calls to police, fire, and ambulance services to meet individual call needs.
Communicated the most up-to-date information to first responders through electronic means, phone calls, and radio responses.
Read the system maps and caller information, and I entered all of the information into the system.
Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
Reduced risks and issues with emergency response by observing public safety field units.
Took public emergency and non-emergency calls and supervised response prioritization in order to dispatch official units such as police, fire, and EMS in real-time environments.
Took basic information from callers and answered calls from an automated routing system.
Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
Answered both emergency and non emergency calls for service
Worked in PSSI CAD system
Oxnard Police and Fire DepartmentPublic Safety Dispatcher
Jan. 2013 - Feb. 2018Requested law enforcement, fire, and ambulance services for various emergency and non emergency calls.
Recorded vital details in the call tracking and assignment system after taking caller information and reading associated computer information.
Handled citizen complaints, requests for information, and service requests.
Took 911 emergency and non-emergency calls and determined the level of response support required.
Maintained extreme poise and control in high-stress situations, keeping callers calm.
Prioritized responses to public emergency and non-emergency calls so that police, fire, and EMS could be dispatched quickly.
Routed calls to the appropriate police, fire, or medical responders, depending on the nature of the call.
Communicated over the radio to request law enforcement, fire, and ambulance services for various emergency situations.
Used New World CAD system to enter information from all calls into the system while maintaining accuracy of details.
Handled emergency calls that were routed through the automatic distribution system.
Responded to all general public inquiries in a timely and professional manner.
Used a radio, telephone, and computer system to provide new information to first responders.
Provided excellent service and attention when dealing with customers over the phone.
Reduced risks and delays in emergency response by effectively monitoring public safety field units.
Oxnard Police DepartmentRecords Technician
Nov. 2006 - Dec. 2012Prepared and scanned documents
Performed research for court cases
Assisted the public via the public service window
Processed daily evidence
Worked in Evidence Manager system for data entry
Kept track of everything.
Kept accurate log of all requests for property, evidence and records.
Developed a reputation for punctuality and hard work
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