Oxnard Police and Fire DepartmentPublic Safety Dispatcher
Jan. 2013 - Feb. 2018Requested law enforcement, fire, and ambulance services for various emergency and non emergency calls.
Recorded vital details in the call tracking and assignment system after taking caller information and reading associated computer information.
Handled citizen complaints, requests for information, and service requests.
Took 911 emergency and non-emergency calls and determined the level of response support required.
Maintained extreme poise and control in high-stress situations, keeping callers calm.
Prioritized responses to public emergency and non-emergency calls so that police, fire, and EMS could be dispatched quickly.
Routed calls to the appropriate police, fire, or medical responders, depending on the nature of the call.
Communicated over the radio to request law enforcement, fire, and ambulance services for various emergency situations.
Used New World CAD system to enter information from all calls into the system while maintaining accuracy of details.
Handled emergency calls that were routed through the automatic distribution system.
Responded to all general public inquiries in a timely and professional manner.
Used a radio, telephone, and computer system to provide new information to first responders.
Provided excellent service and attention when dealing with customers over the phone.
Reduced risks and delays in emergency response by effectively monitoring public safety field units.