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Work Background
gategroupAirline Master Data Specialist
Jul. 2021Belgrade, Serbia
Global Load ControlLoad Control Agent
Feb. 2020 - Jul. 2021Belgrade, Centralna Srbija, SerbiaPlanning the loading of the aircraft.
Determining the centre of gravity of a plane upon departure within safe limits.
Processing of flights.
Determination of fuel, cargo and passengers weights.
Drawing up of loading instructions to ground crew.
Release of the final documentation before departure.
Communication with the airport personnel.
Etihad AirwaysCustomer Services Agent
Jun. 2014 - Sep. 2019Abu Dhabi, United Arab EmiratesReceive and address feedback / complaints to ensure they are timely and properly managed
Identify, collect and report potential safety and service issues to ensure they are timely and accurately addressed
Propose improvements to management to provide increasing levels of satisfaction among customers
Provide a wide range of premium services to ensure compliance with safety standards and increase level of satisfaction Respond and address premium customers enquirie and needs to provide high level of satisfaction.Liaise with internal teams to ensure relevant information are communicated to guests.
Proactively perform a wide range of assigned and emerging activities to ensure compliance with the established standards and procedures and high level of customer service.
Oversee and manage lounge access to ensure access control is compliant with security standards.
Monitor flight schedules to ensure guest leaving on time for their flight.
Liaise with Guest Response team to organize a wide range of services in case of delays / disruptions to provide extra support to Premium guests.
DufryBrand Representative
Dec. 2013 - May. 2014BelgradeWorking closely with sales and marketing staff to conceptualize marketing campaigns and strategies.
Educating customers, retailers and distributors about products.
Building rapport wits customers and vendors.
Monitoring customer feedback and escalating complaints to marketing department.
Represent the company at product launches, events and trade shows.
Brainstorming ideas and participating in training and workshops.
Maintaining a positive image of the brand at all times.
Poliplan 1to1Market Researcher
Feb. 2010 - Jun. 2013BelgradeCooperate with marketing to determine the best promotion sales techniques.
Establish, develop and maintain business relationships with assigned current customers and prospective customer segment to generate revenues for the organization.
Analysts assess consumer preferences in order to help organizations decide how to shape,advertise and market their products and services.Analysts utilize surveys,focus groups and interviews to gather data.
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