Ana Tirolese

Artist | Illustrator | Graphic Designer | Problem Solver

🐦 DesignBusiness OwnerPresentation DesignerGraphic DesignerIllustratorCall CenterCustomer Support RepresentativeSupport SpecialistSales RepresentativeOutbound Sales SpecialistTelemarketerCall Center SupervisorCall Center TrainerCustomer ServiceHelp Desk SupportChat SupportLive ChatCustomer Care SpecialistCustomer Retention SpecialistComplaint Resolution SpecialistAssistantOffice Assistant

For years, I have successfully operated my own graphic design and illustration business as a solopreneur. Additionally, I served as an instructor at a local college and have conducted various workshops, seminars, and webinars. My expertise lies in time management and organizational skills. I possess strong problem-solving skills and the ability to find effective workarounds. With excellent front desk expertise, I excel in calming distressed customers, diffusing tense situations, and devising innovative solutions. In addition to being a skilled visual artist, I have a range of soft skills that help me navigate interactions with people, tackle problems, and manage challenging situations. I am tech-savvy and proficient with both traditional and modern technology. Moreover, I maintain a calm demeanour in various circumstances. Furthermore, I have experience managing both inbound and outbound call centers, including B2B operations. I primarily communicate in English, although I can comprehend some written and spoken Portuguese. My preferred language is English. I live in Canada, but I am open to working with anyone with internet access.