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Work Background
our.loveVice President of Administration
Mar. 2021 - Jun. 2022Executive Assistant to both Co-Founders. Lead, guide and mentor administrative staff in their tasks and functions.
Develop innovative strategies to enhance the performance of the administrative staff.
Assess and evaluate existing methods and functions in administrative functions.
Supervise functions of payroll, vendor payments and accounts receivable and payable.
Ensure best corporate practices in implementing administrative activities.
Global Resources & SupportsChief Operating Officer
Jul. 2019Las Vegas, Nevada, United States• Oversee the daily operations of the organization, ensuring the efficient delivery of services and support to individuals with intellectual and developmental disabilities. • Collaborate with executive leadership to develop and implement long-term business strategies, aligning with operational goals; driving sustainable and inclusive growth in our local communities. • Oversaw the expansion of operations to the west coast and grew revenue from zero to 3M in the span of 4 years due to community engagement, public relations and advocacy efforts. • Supervise and mentor a team of 20 managers across four states in Quality Assurance, Human Resources, Accounting, Training, Clinical Departments, and Administrative Supports. Providing constructive feedback, oversight on policies and procedures and system implementations. • Key liaison for developing and fostering community partnerships with local non-profits, businesses, state and federal government entities, while advocating for inclusion and diversity.
Sunshine Roe Boutique Founder and CEO
Jan. 2017 - Jun. 2019Las Vegas, Nevada Area• Developed and executed business strategies to drive growth and profitability. • Identified market opportunities and created innovative solutions to enhance customer experience by bringing sustainable fashion direct to consumers. • Management all aspects of daily operations, including sourcing sustainable clothing, purchasing, marketing, budgeting, inventory management, and sales. • Built and maintained strong relationships with customers, local businesses and community organizations. • Provided leadership, training and guidance to employees, ensuring alignment with boutiques goals and values. • Educated employees on corporate social responsibility and our duty to bright light into the community. • Planned and executed promotional events and community engagement activities to collaborate and fundraise for non-profit organizations. • Collaborated with community partners to create opportunities for women to receive free clothing for interviews.
State of Nevada Division of Welfare and Supportive ServicesCase Manager / Employment & Training Specialist -AAIV
Nov. 2013 - Dec. 2016Las Vegas, NV• Built strong community partnerships with businesses, non-profits, and government entities to provide opportunities for our clients to volunteer or gain meaningful employment. • Networked with potential employers, internship sites and non-profit programs to increase the opportunities for our clients to explore various fields and employment opportunities. • Educated potential employers, internship sites and non-profit organizations on their corporate social responsibility for educating our community, benefits on increasing their diversity and inclusion. • Praised by management for having the highest rate of employment for clients and running a thriving program for the division.
• Case Manager for the TANF program. Managed client cases with the goal of assisting clients to over come barriers and led to self-sufficiency.
• Facilitated and conducted a two-week intensive job readiness and life skills program. Teaching clients valuable tools to be successful in job searching and move towards employment. • Coached and trained clients in a variety of topics including: self-discovery, goal setting, interpersonal skills, effective communication, removing barriers to employment, building a resume, interview guidelines, time and money management, dressing for success and nutrition education. • Built and strengthened partnerships with top employers and community allies in the Las Vegas valley by hosting a monthly career fairs. • Designed and implemented worksheets, and surveys to gather feedback on each training session and made content edits as needed. • Proven ability to establish rapport and credibility with large and small audiences, in formal and informal settings, and with community professionals and clients. • Mentored and coached clients, who graduated the program and are entering the workforce by providing job leads, boost self-confidence and assessed job interview performance.
SolarCityCustomer Account Manager
Jun. 2013 - Nov. 2013Las Vegas, Nevada AreaManaged the inbound and outbound documentation between SolarCity's New Home Builders Division and customers. Document Management: Prepared, verified, and sent to the customer all relevant documentation in accordance with specific utility requirements. Database Management: Managed daily functions using SolarCity’s customized databases including inputting appropriate notes for all tasks, and progressing project status. Communication: Managed and prioritized a high volume of internal and external inquires via email and phone. Customer Service: Exceed customer expectations, and worked to provide the best customer experience to each and every customer!
San Jose State UniversityAdministrative Support Coordinator
Aug. 2011 - May. 2013Interacted daily with a culturally diverse population of professionals and community members. Assisted with the advisement of students in the Recreation Program. Ensured documents were in compliance with university regulations, and met program requirements. Reviewed, and submitted change of major forms and graduation documents on a regular basis. Academic support and guidance to students in the Department of Hospitality, Recreation & Tourism Management. Explained university policies and procedures to current and potential students. Coordinated admissions applications for the Master of Public Health program. Handled confidential documents, maintained files, clerical duties, provided email and phone support. Utilized background in Behavioral Science to effectively communicate between various departments across campus.
Galileo LearningLead Science Instructor- Nebula
Jun. 2010 - Aug. 2011San Jose, CADelivered weekly science-themed curricula through The Tech Museum of Innovation’s Design Challenge Learning pedagogy, which engages campers in the design process to solve a relevant, authentic, real-world problems. Utilized background in Behavioral Science to provide cognitively stimulating lessons to a multicultural class of campers and collaborated with the community to enhance their campers experience.
San Jose State UniversitySenior Adminstrative Assistant
Jan. 2005 - Jun. 2011• Coordinated monthly volunteer events to bring student organizations into the local communities, uplifting the youth, supporting low-income families, sponsoring environmental cleanups, and unhoused initiatives. • Networked with a diverse population of professionals, students, and community members to bring services to students. • Provide administrative support towards essential services that benefit the campus community. • Pioneered the Book Loan Program that allowed disadvantaged students to borrow textbooks at no-cost.
• Assisted with the fiscal management of over 400 student organizations. Supported and mentored student organizations through their fundraised endeavors.
• Processed a high volume of accounting transactions related to the payment, receipt of money, and records transactions.
• Oversaw the recruitment, interview and selection process of student staff. Coordinated working schedule for the 10-12 student staff.
• Demonstrated understanding of customer service as a #1 priority through prompt, friendly, and efficient accomplishment of tasks.
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