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Work Background
SunExpressSenior Project Manager
Mar. 2021Antalya, TurkeyRole: Project Manager / Scrum Master Review and analysis of clients’ program scope for creating conceptual design, determine scope with a project plan. (Time, Resource, Risk, Budget, Integration, Communication Management)
Creating “Product Backlog” with the Scrum Team and Product Owner for creating implementation and development plan.
Scheduling and managing daily, weekly, monthly program and project meetings.
Connecting development teams with business units per process and project.
Tracking project risks closely and obtains regular feedbacks from related parties, defines and assigns preventive actions, adjust the backlog with risk response strategies/actions. Leading process improvement sessions, act as a quality assurance responsible with regards to CRM business flows.
Supporting IT teams and product based requirements.
Piksel MutfakSenior Project Manager
Jan. 2021 - Mar. 2021Istanbul, TurkeyRole: Consultant / Scrum Master Responsible for managing a banking application design & development project as Scrum Master. Company: Piksel Mutfak (https://www.pikselmutfak.com/) Project: Banking App. Project
Responsibilities Owned: Creating “Product Backlog” with the Scrum Team and Product Owner for creating implementation and development tasks in Jira.
Scheduling and managing daily, weekly Scrum ceremony meetings.
Connecting development teams with business units per process.
Tracking project risks closely and obtains regular feedbacks from related parties, defines and assigns preventive actions, adjust the backlog with risk response strategies/actions.
Smartiks Technology SolutionsInformation Technology Project Manager
Nov. 2020 - Jan. 2021Istanbul, TurkeyRole: Consultant / Project Manager / Scrum Master Responsible for managing Oracle CRM Program including Web Site & Mobile App. projects with foreign counterparts in retail sector. Client: Arabian Centres (https://www.arabiancentres.com/en/) Project: Oracle CRM Program, Web and Mobile App.
Responsibilities Owned: Review and analysis of clients’ program scope for creating conceptual design, determine scope with a project plan. (Time, Resource, Risk, Budget, Integration, Communication Management)
Creating “Product Backlog” with the Scrum Team and Product Owner for creating implementation and development plan.
Scheduling and managing daily, weekly, monthly program and project meetings.
Connecting development teams with business units per process and project.
Tracking project risks closely and obtains regular feedbacks from related parties, defines and assigns preventive actions, adjust the backlog with risk response strategies/actions. Leading process improvement sessions, act as a quality assurance responsible with regards to CRM business flows.
Supporting IT teams and product based requirements.
RitmusInformation Technology Project Manager / Scrum Master
Jan. 2019 - Mar. 2020Istanbul, TurkeyRole: Project Manager / Scrum Master Responsible for managing projects with counterparts on customer side which are active in different sectors; aviation, insurance, advanced medical nutrition, FMCG and building materials. Client: Eurolife FFH ( https://www.eurolife.gr/en) Project: Salesforce Service & Sales Cloud, Data Synchronization
Responsibilities Owned: Analyzing clients’ SOW document for creating conceptual design, scope and project plan. (Time, Resource, Risk Management)
Creating “Product Backlog” with the Scrum Team and Product Owner for creating implementation and development plan.
Setting up the Scrum Ceremony meetings by means of resources and time management.
Managing the project with Agile Scrum methodology and through its best practices like the sprint ceremonies, daily monitoring / reviewing and building tangible deliverables in each sprint. Tracking project risks closely and obtains regular feedbacks from related parties, defines and assigns preventive actions, adjust the backlog with risk response strategies/actions. Leading of go live scenarios, until closing of the project.
Leading of trainings for any user group to transfer know how for after going live.
Creating support model and SLA between parties.
RitmusInformation Technology Project Manager / Scrum Master
Jan. 2019 - Mar. 2020Istanbul, TurkeyClient: SunExpress (https://www.sunexpress.com/en/)
Project: Salesforce Service Cloud
Responsibilities Owned: Analyzing clients’ RFP document for prioritization and scope to match with the given deadline and budget.
Planning and attending analyses meetings to create the scope as a whole project team. Creating project plan according to the scope decided. (Time, Resource, Risk Management)
Setting up the Scrum Ceremony meetings by means of resources and time management.
Managing the project with Agile Scrum methodology and through its best practices like the sprint ceremonies, daily monitoring / reviewing and building tangible deliverables in each sprint. Tracking project risks closely and obtains regular feedbacks from related parties, defines and assigns preventive actions, adjust the backlog with risk response strategies/actions. Act as a point of contact for different modules on Salesforce.com between 3rd parties.
Leading of go live scenarios, until closing of the project.
Leading of trainings for any user group to transfer know how for after going live.
Leading of Lessons Learned session and reporting to whole project team for the future goals. Creating support model and SLA between parties.
RitmusInformation Technology Project Manager / Scrum Master
Jan. 2019 - Mar. 2020Client: CCI (https://www.cci.com.tr/) Project: Salesforce Field Service Lightning (Mobile App & Salesforce.com)
Responsibilities Owned: Analyzing clients’ RFP document for creating scope and project plan. (Time, Resource, Risk Management)
Creating “Product Backlog” with the Scrum Team.
Setting up the Scrum Ceremony meetings by means of resources and time management.
Managing the project with Agile Scrum methodology and through its best practices like the sprint ceremonies, daily monitoring / reviewing and building tangible deliverables in each sprint. Tracking project risks closely and obtains regular feedbacks from related parties, defines and assigns preventive actions, adjust the backlog with risk response strategies/actions. Following up internal resources budget.
RitmusInformation Technology Project Manager / Scrum Master
Jan. 2019 - Mar. 2020Istanbul, TurkeyClient: Danone Nutricia (https://www.danone.com/tr/turkey/) Project: Salesforce & Sales Force Automation (Mobile App & Salesforce.com)
Responsibilities Owned: Getting together 3 parties into 1 project team to clarify scope and project plan. Creating project plan according to the scope decided. (Time, Resource, Risk Management)
Setting up the Scrum Ceremony meetings by means of resources and time management.
Managing the project with Agile Scrum methodology and through its best practices like the sprint ceremonies, daily monitoring / reviewing and building tangible deliverables in each sprint. Tracking project risks closely and obtains regular feedbacks from related parties, defines and assigns preventive actions, adjust the backlog with risk response strategies/actions. Act as a point of contact for different modules on Salesforce.com between 3rd parties.
Leading of go live scenarios, until closing of the project.
Leading of trainings for any user group to transfer know how for after going live.
VektoraInformation TechnologyProject Manager / Scrum Master
Oct. 2017 - Jan. 2019Istanbul, TurkeyRole: Project Manager / Scrum Master Responsible for managing the project with agile methodology with scope of Sales and Service Cloud including Partners Community modules in Salesforce.com application for B2C and B2B businesses. Client: Kale Group (https://www.kale.com.tr/en) Project: Salesforce Service Cloud & B2B
Responsibilities Owned: Adaptation of Agile / Scrum methodology both internal and external team members by giving trainings.
Leading of Design Thinking and Analyses sessions to clarify scope and project plan. Manages the project with Agile Scrum methodology and through its best practices like the sprint ceremonies, daily monitoring / reviewing and building tangible deliverables in each sprint. Supports Product Owner with product backlog generation and transforms all customer requirements into a roadmap. Practices continuous improvement on the scrum processes, all kind of work flows, communication paths and methodologies. Tracks project risks closely and obtains regular feedbacks from related parties, defines and assigns preventive actions, adjust the backlog with risk response strategies/actions
Mercedes-Benz Türk A.Ş.Senior Information Technology Consultant / Project Manager
Jul. 2014 - Oct. 2017İstanbulRole: Project Manager / Technology Consultant / Scrum Master Project: IOS Mobile Application for Vans
Responsibilities Owned: Leading Ideation, Scope Management, Vendor Management, Development, UAT’s.
Setting up the Scrum Ceremony meetings by means of resources and time management.
Managing the project with Agile Scrum methodology and through its best practices like the sprint ceremonies, daily monitoring / reviewing and building tangible deliverables in each sprint. Tracking project risks closely and obtains regular feedbacks from related parties, defines and assigns preventive actions, adjust the backlog with risk response strategies/actions. Act as a point of contact between external consultant supplier with business unit.
Planning of Focus Group activity with real users for VANs. Project: Microsoft Dynamics Online for Track & Bus Units Responsibilities Owned: Leading analysis & design of the environment and business processes, integrations with other source and target systems landscape design. Act as a point of contact between external consultant supplier with business unit.
Leading Ideation, Scope Management, Vendor Management, Development, UAT’s.
Tracking project risks closely and obtains regular feedbacks from related parties, defines and assigns preventive actions, adjust the backlog with risk response strategies/actions.
Mercedes-Benz Türk A.Ş.Senior Information Technology Consultant / Project Manager
Jul. 2014 - Sep. 2017Istanbul, TurkeyProject: Application Service Management, CRM System for PC Business Unit
Responsibilities Owned: Act as a IT lead on customized CRM system regarding; Integrations, mappings, and data to be revised. Project: BI Dashboard, SAP Visual Design Studio Responsibilities Owned: Act as a IT lead for seamless generation of valuable insights among processes, channels, markets and business units. Enhancement of sales funnel approach. To visualize the existing data centric report. Project: BI New Database, SAP Data Services & Business Objects
Responsibilities Owned: Act as a IT lead for implementing the new database for a business unit on sales side. New business reports to be created on this new database in BI environment.
Roche PharmaceuticalsProduct Owner CRM&SAP Systems
Jun. 2010 - Jan. 2014Istanbul, TurkeyRole: Product Owner CRM&SAP Systems Project: CRM Product Owner (CRM SFDC) Responsibilities Owned: Responsible of requirement analysis, backend system design, communication with development team and business users. Replacement of StayinFront system with Salesforce with all modules including improving the business processes as a Product Owner. Project: Application Management Specialist (CRM StayinFront) Responsibilities Owned: Responsible of managing roll outs, keeping service satisfaction at a high level according to agreed Service Level Agreement, analyzing reports from 2nd level support. Discuss and manage change request with System Owner and Solution Life Cycle Manager as a Product Owner. Project: Business Intelligence Senior Specialist Responsibilities Owned: Responsible of analyzing business requirements, implementing them on system landscape, leading developers.
AccentureInformation Technology Consultant
Mar. 2008 - Jun. 2010Istanbul, TurkeyRole: Consultant Client: Roche – Pharmaceuticals Project: Business Intelligence Senior Consultant Responsibilities Owned: Responsible of analyzing business requirements, implementing them on system landscape, leading developers. Project: YKM, Istanbul (Member of Accenture) Business Intelligence Senior Consultant Responsibilities Owned: Provided BI support in terms of; creating the input ready cubes in BI and aggregation levels on the Integrated Planning. Responsible for the analysis, design, configuration, documentation, testing, and final implementation of the budget planning. Responsible for data extraction from the R/3 system into BI system and created financial reports.
InfobizInformation Technology Business Analyst
Jun. 2007 - Jun. 2008Istanbul, TurkeyRole: Business Systems Analyst Client: Borusan Logistics, Istanbul
Project: SAP BW Consultant Responsibilities Owned: Provide BI upgrade support in terms of analyzing, implementing and maintaining info cubes, multi providers, info objects and reports. Responsible for creating and testing PI and KPI's Balanced Score Cards. Developed and successfully managed the management cockpit. Supporting end users on SAP BW 3.5 issues such as Bex reports and data quality issues. Client: Dogan Media Holding, Istanbul
Project: SAP BW Specialist
Responsibilities Owned: Responsible for the development of Specifications for various Financial Reports. Designed Info Cubes, Info objects and queries, loaded data from SAP R/3 to the BW system and conducted testing procedures. Client: Mey Beverages, Istanbul
Project: SAP BW Specialist
Responsibilities Owned: Responsible for data extraction and created financial reports for the budget planning by using bex analyzer for the first time. Prepare the project design documents.
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