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Work Background
Senior Project Manager
SunExpressSenior Project Manager
Mar. 2021Antalya, TurkeyRole: Project Manager / Scrum Master Review and analysis of clients’ program scope for creating conceptual design, determine scope with a project plan. (Time, Resource, Risk, Budget, Integration, Communication Management)  Creating “Product Backlog” with the Scrum Team and Product Owner for creating implementation and development plan.  Scheduling and managing daily, weekly, monthly program and project meetings.  Connecting development teams with business units per process and project.  Tracking project risks closely and obtains regular feedbacks from related parties, defines and assigns preventive actions, adjust the backlog with risk response strategies/actions.  Leading process improvement sessions, act as a quality assurance responsible with regards to CRM business flows.  Supporting IT teams and product based requirements.
Senior Project Manager
Piksel MutfakSenior Project Manager
Jan. 2021 - Mar. 2021Istanbul, TurkeyRole: Consultant / Scrum Master Responsible for managing a banking application design & development project as Scrum Master. Company: Piksel Mutfak (https://www.pikselmutfak.com/) Project: Banking App. Project Responsibilities Owned:  Creating “Product Backlog” with the Scrum Team and Product Owner for creating implementation and development tasks in Jira.  Scheduling and managing daily, weekly Scrum ceremony meetings.  Connecting development teams with business units per process.  Tracking project risks closely and obtains regular feedbacks from related parties, defines and assigns preventive actions, adjust the backlog with risk response strategies/actions.
Information Technology Project Manager
Smartiks Technology SolutionsInformation Technology Project Manager
Nov. 2020 - Jan. 2021Istanbul, TurkeyRole: Consultant / Project Manager / Scrum Master Responsible for managing Oracle CRM Program including Web Site & Mobile App. projects with foreign counterparts in retail sector. Client: Arabian Centres (https://www.arabiancentres.com/en/) Project: Oracle CRM Program, Web and Mobile App. Responsibilities Owned:  Review and analysis of clients’ program scope for creating conceptual design, determine scope with a project plan. (Time, Resource, Risk, Budget, Integration, Communication Management)  Creating “Product Backlog” with the Scrum Team and Product Owner for creating implementation and development plan.  Scheduling and managing daily, weekly, monthly program and project meetings.  Connecting development teams with business units per process and project.  Tracking project risks closely and obtains regular feedbacks from related parties, defines and assigns preventive actions, adjust the backlog with risk response strategies/actions.  Leading process improvement sessions, act as a quality assurance responsible with regards to CRM business flows.  Supporting IT teams and product based requirements.
Information Technology Project Manager / Scrum Master
RitmusInformation Technology Project Manager / Scrum Master
Jan. 2019 - Feb. 2020Istanbul, TurkeyRole: Project Manager / Scrum Master Responsible for managing projects with counterparts on customer side which are active in different sectors; aviation, insurance, advanced medical nutrition, FMCG and building materials. Client: Eurolife FFH ( https://www.eurolife.gr/en) Project: Salesforce Service & Sales Cloud, Data Synchronization Responsibilities Owned:  Analyzing clients’ SOW document for creating conceptual design, scope and project plan. (Time, Resource, Risk Management)  Creating “Product Backlog” with the Scrum Team and Product Owner for creating implementation and development plan.  Setting up the Scrum Ceremony meetings by means of resources and time management.  Managing the project with Agile Scrum methodology and through its best practices like the sprint ceremonies, daily monitoring / reviewing and building tangible deliverables in each sprint.  Tracking project risks closely and obtains regular feedbacks from related parties, defines and assigns preventive actions, adjust the backlog with risk response strategies/actions.  Leading of go live scenarios, until closing of the project.  Leading of trainings for any user group to transfer know how for after going live.  Creating support model and SLA between parties.
Information Technology Project Manager / Scrum Master
RitmusInformation Technology Project Manager / Scrum Master
Jan. 2019 - Feb. 2020Istanbul, TurkeyClient: SunExpress (https://www.sunexpress.com/en/) Project: Salesforce Service Cloud Responsibilities Owned:  Analyzing clients’ RFP document for prioritization and scope to match with the given deadline and budget.  Planning and attending analyses meetings to create the scope as a whole project team.  Creating project plan according to the scope decided. (Time, Resource, Risk Management)  Setting up the Scrum Ceremony meetings by means of resources and time management.  Managing the project with Agile Scrum methodology and through its best practices like the sprint ceremonies, daily monitoring / reviewing and building tangible deliverables in each sprint.  Tracking project risks closely and obtains regular feedbacks from related parties, defines and assigns preventive actions, adjust the backlog with risk response strategies/actions.  Act as a point of contact for different modules on Salesforce.com between 3rd parties.  Leading of go live scenarios, until closing of the project.  Leading of trainings for any user group to transfer know how for after going live.  Leading of Lessons Learned session and reporting to whole project team for the future goals.  Creating support model and SLA between parties.
Information Technology Project Manager / Scrum Master
RitmusInformation Technology Project Manager / Scrum Master
Jan. 2019 - Feb. 2020Client: CCI (https://www.cci.com.tr/) Project: Salesforce Field Service Lightning (Mobile App & Salesforce.com) Responsibilities Owned:  Analyzing clients’ RFP document for creating scope and project plan. (Time, Resource, Risk Management)  Creating “Product Backlog” with the Scrum Team.  Setting up the Scrum Ceremony meetings by means of resources and time management.  Managing the project with Agile Scrum methodology and through its best practices like the sprint ceremonies, daily monitoring / reviewing and building tangible deliverables in each sprint.  Tracking project risks closely and obtains regular feedbacks from related parties, defines and assigns preventive actions, adjust the backlog with risk response strategies/actions.  Following up internal resources budget.
Information Technology Project Manager / Scrum Master
RitmusInformation Technology Project Manager / Scrum Master
Jan. 2019 - Feb. 2020Istanbul, TurkeyClient: Danone Nutricia (https://www.danone.com/tr/turkey/) Project: Salesforce & Sales Force Automation (Mobile App & Salesforce.com) Responsibilities Owned:  Getting together 3 parties into 1 project team to clarify scope and project plan.  Creating project plan according to the scope decided. (Time, Resource, Risk Management)  Setting up the Scrum Ceremony meetings by means of resources and time management.  Managing the project with Agile Scrum methodology and through its best practices like the sprint ceremonies, daily monitoring / reviewing and building tangible deliverables in each sprint.  Tracking project risks closely and obtains regular feedbacks from related parties, defines and assigns preventive actions, adjust the backlog with risk response strategies/actions.  Act as a point of contact for different modules on Salesforce.com between 3rd parties.  Leading of go live scenarios, until closing of the project.  Leading of trainings for any user group to transfer know how for after going live.
Information TechnologyProject Manager / Scrum Master
VektoraInformation TechnologyProject Manager / Scrum Master
Oct. 2017 - Jan. 2019Istanbul, TurkeyRole: Project Manager / Scrum Master Responsible for managing the project with agile methodology with scope of Sales and Service Cloud including Partners Community modules in Salesforce.com application for B2C and B2B businesses. Client: Kale Group (https://www.kale.com.tr/en) Project: Salesforce Service Cloud & B2B Responsibilities Owned:  Adaptation of Agile / Scrum methodology both internal and external team members by giving trainings.  Leading of Design Thinking and Analyses sessions to clarify scope and project plan.  Manages the project with Agile Scrum methodology and through its best practices like the sprint ceremonies, daily monitoring / reviewing and building tangible deliverables in each sprint.  Supports Product Owner with product backlog generation and transforms all customer requirements into a roadmap.  Practices continuous improvement on the scrum processes, all kind of work flows, communication paths and methodologies.  Tracks project risks closely and obtains regular feedbacks from related parties, defines and assigns preventive actions, adjust the backlog with risk response strategies/actions
Senior Information Technology Consultant / Project Manager
Mercedes-Benz Türk A.Ş.Senior Information Technology Consultant / Project Manager
Jul. 2014 - Oct. 2017İstanbulRole: Project Manager / Technology Consultant / Scrum Master Project: IOS Mobile Application for Vans Responsibilities Owned:  Leading Ideation, Scope Management, Vendor Management, Development, UAT’s.  Setting up the Scrum Ceremony meetings by means of resources and time management.  Managing the project with Agile Scrum methodology and through its best practices like the sprint ceremonies, daily monitoring / reviewing and building tangible deliverables in each sprint.  Tracking project risks closely and obtains regular feedbacks from related parties, defines and assigns preventive actions, adjust the backlog with risk response strategies/actions.  Act as a point of contact between external consultant supplier with business unit.  Planning of Focus Group activity with real users for VANs. Project: Microsoft Dynamics Online for Track & Bus Units Responsibilities Owned:  Leading analysis & design of the environment and business processes, integrations with other source and target systems landscape design.  Act as a point of contact between external consultant supplier with business unit.  Leading Ideation, Scope Management, Vendor Management, Development, UAT’s.  Tracking project risks closely and obtains regular feedbacks from related parties, defines and assigns preventive actions, adjust the backlog with risk response strategies/actions.
Senior Information Technology Consultant / Project Manager
Mercedes-Benz Türk A.Ş.Senior Information Technology Consultant / Project Manager
Jul. 2014 - Sep. 2017Istanbul, TurkeyProject: Application Service Management, CRM System for PC Business Unit Responsibilities Owned:  Act as a IT lead on customized CRM system regarding; Integrations, mappings, and data to be revised. Project: BI Dashboard, SAP Visual Design Studio Responsibilities Owned:  Act as a IT lead for seamless generation of valuable insights among processes, channels, markets and business units.  Enhancement of sales funnel approach. To visualize the existing data centric report. Project: BI New Database, SAP Data Services & Business Objects Responsibilities Owned:  Act as a IT lead for implementing the new database for a business unit on sales side.  New business reports to be created on this new database in BI environment.
Product Owner CRM&SAP Systems
Roche PharmaceuticalsProduct Owner CRM&SAP Systems
Jun. 2010 - Jan. 2014Istanbul, TurkeyRole: Product Owner CRM&SAP Systems Project: CRM Product Owner (CRM SFDC) Responsibilities Owned:  Responsible of requirement analysis, backend system design, communication with development team and business users.  Replacement of StayinFront system with Salesforce with all modules including improving the business processes as a Product Owner. Project: Application Management Specialist (CRM StayinFront) Responsibilities Owned:  Responsible of managing roll outs, keeping service satisfaction at a high level according to agreed Service Level Agreement, analyzing reports from 2nd level support.  Discuss and manage change request with System Owner and Solution Life Cycle Manager as a Product Owner. Project: Business Intelligence Senior Specialist Responsibilities Owned:  Responsible of analyzing business requirements, implementing them on system landscape, leading developers.
Information Technology Consultant
AccentureInformation Technology Consultant
Feb. 2008 - Jun. 2010Istanbul, TurkeyRole: Consultant Client: Roche – Pharmaceuticals Project: Business Intelligence Senior Consultant Responsibilities Owned:  Responsible of analyzing business requirements, implementing them on system landscape, leading developers. Project: YKM, Istanbul (Member of Accenture) Business Intelligence Senior Consultant Responsibilities Owned:  Provided BI support in terms of; creating the input ready cubes in BI and aggregation levels on the Integrated Planning. Responsible for the analysis, design, configuration, documentation, testing, and final implementation of the budget planning.  Responsible for data extraction from the R/3 system into BI system and created financial reports.
Information Technology Business Analyst
InfobizInformation Technology Business Analyst
Jun. 2007 - Jun. 2008Istanbul, TurkeyRole: Business Systems Analyst Client: Borusan Logistics, Istanbul Project: SAP BW Consultant Responsibilities Owned:  Provide BI upgrade support in terms of analyzing, implementing and maintaining info cubes, multi providers, info objects and reports.  Responsible for creating and testing PI and KPI's Balanced Score Cards.  Developed and successfully managed the management cockpit.  Supporting end users on SAP BW 3.5 issues such as Bex reports and data quality issues. Client: Dogan Media Holding, Istanbul Project: SAP BW Specialist Responsibilities Owned:  Responsible for the development of Specifications for various Financial Reports. Designed Info Cubes, Info objects and queries, loaded data from SAP R/3 to the BW system and conducted testing procedures. Client: Mey Beverages, Istanbul Project: SAP BW Specialist Responsibilities Owned:  Responsible for data extraction and created financial reports for the budget planning by using bex analyzer for the first time. Prepare the project design documents.
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