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Work Background
Cox CommunicationsSenior Manager, HR / Training / Project Management Office (PMO)
Jan. 2022Phoenix, Arizona, United StatesManage team of 10 Project Managers responsible for managing HR, compliance, training, and technology projects and programs for 18K employees. Oversaw hiring, oversight of team templates, dashboards, strategy, and reporting to senior-level executives.
• Manage portions of HR system conversion from Peoplesoft to Workday, working with cross-functional team that had representation from all business organizations.
• Created master reporting dashboards, tracking team performance KPIs, strategic forecasting, and project results, utilized by senior leaders and C-suite executives for strategic planning and improved decision-making.
• Implemented project management self-help site used by business partners for projects where project management support was unavailable. Realized savings of $200K per year by not utilizing contract labor.
• Mentored 3 entry-level project managers within enterprise. Each mentee was promoted to Project Manager II.
Cox CommunicationsManager, Learning and Development Project Management Office (PMO)
Jan. 2018 - Dec. 2022Phoenix, Arizona AreaLed team of 7 Project Managers (FTE and Contractors) responsible for managing Learning and Development projects and programs. Collaborated with line of business executives to ensure members of PMO team addressed strategic program and project needs.
• Directed phases of migration from MS Project to Smartsheet and Resource Management utilized by training and HR organizations, improving project workflow and alignment with business goals.
• Supervised phases of migrating new learning management system from Taleo to Sum Total, ensuring seamless data transfer, minimal disruption to training operations, and improved user experience.
• Created onboarding program for all newly hired team members, enabling onboarding and productivity within first 2 weeks of employment, compared to prior expectation of 6 weeks.
• Updated 80 training rooms across enterprise, allowing trainers ability to utilize state-of-the-art tools and technology to deliver training.
• Achieved enhanced learning experiences and improved knowledge retention by managing emerging technology training projects that utilized virtual reality hardware to deliver immersive training.
Cox CommunicationsSenior Project / Program Manager - Learning and Development
Jan. 2014 - Dec. 2018Phoenix, AZSteered 10 to 15 projects / programs annually to create and update training curricula for business units across enterprise. Directed forecasting requirements, resource allocation, communications, and risk management. Collaborated with cross-functional teams to exceed requirements and expectations.
• Saved $125K per year by implementing trainer and training room management solution, Training Orchestra, focusing on strategically utilizing training space and trainers, ensuring optimized performance and reduced trainer travel expenses.
• Designed and implemented InspireU training platform, utilized by 6K+ sales new hires, improving onboarding and accelerating ramp-up while overseeing creation and implementation of Cox University platform, used by 3K+ Cox business new hires.
Cox CommunicationsSenior Project / Program Manager - Customer Care
Jan. 2007 - Dec. 2014Phoenix, Arizona AreaDirected projects and programs focused on efficiency and cost savings within Customer Care Line of Business, impacting 3K, with 10 to 15 projects executed annually.
• Implemented Knowledge Boost Training System, vendor product (Intradiem) integrated with Avaya phone system, providing care agents with brief training breaks between calls.
• Oversaw implementation of Avaya digital phone system across all corporate call centers, ensuring effective project risk mitigation.
• Managed creation of Telework methodologies and procedures that allowed care agents to work from home, enhancing employee satisfaction ratings 80%.
Wells FargoProject Manager II - Auto Finance PMO
Jan. 1997 - Dec. 2007Tempe, Arizona, United StatesLed 5 to 10 projects / programs annually focused on state-to-state regulations and managing vehicle titles as loan collateral, primarily emphasizing electronic titling and addressing regulatory and compliance challenges associated with electronic titles across all 50 states.
WachoviaBusiness Analyst (Wachovia Bank)
Jan. 1993 - Dec. 1997Supported International Banking Systems as part of the Wachovia Connection Support Team
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