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Work Background
UVULI LLCCo-Founder
Jul. 2024Charlotte, North Carolina, United States• 1-year research program dedicated to discovering user experience issues with online dating platforms through one-on-one virtual interviews.
Credit AcceptanceProduct Manager
Nov. 2021 - May. 2023Charlotte, North Carolina, United States• Spearheaded a team of 20+ as product lead for the Rewards Club and Credit Acceptance (CA) Feed. • The Rewards Club boosted annual payments by $41 million by incentivizing contract rate reductions, while the CA Feed had an 8% content click-through rate. • Streamlined feature development by launching the Kickoff Event Workshop, cutting time-to-market by 60%, or roughly 3 sprint cycles.
U.S. BankProduct Manager
Jun. 2021 - Aug. 2021Charlotte, North Carolina, United States• Coached a team of 12 working on a new interactive voice response (IVR) authentication.
• Completed all team deliverables within a 3-month release schedule including the IVR 2-factor auth call flow APIs and the Banker Dashboard authentication modules.
COVID Vaccine SchedulerVolunteer
Jan. 2021 - Jun. 2021New York, New York, United States• Assisted individuals across the United States that were having difficulties using online appointment schedulers to make vaccine appointments.
The Estée Lauder Companies Inc.Product Manager
Oct. 2019 - Nov. 2020New York, New York, United States• Managed 11 roadmaps for the new Account, Search, and Checkout being rolled out across 300+ online storefronts, ensuring digital accessibility compliance.
• Established a standard set of UX development requirements and integrated an automated testing that also reduced our scrum teams’ audit time by 30%.
PuppySpotProduct Manager
Jan. 2019 - Jun. 2019Jersey City, New Jersey, United States• Obtained 6% sales boost from lead recycling by leading our auto-dialer integration. • Developed and executed roadmaps of two non-puppy products for the online storefront, driving a revenue run rate of $425,000.
FoodeazeFounder | CEO
Oct. 2015 - Jan. 2019New York, New York, United States• Leader of a 9-member cross-functional team managing our food delivery app company. • Operated an agile continuous improvement model, focusing on user research that resulted in features of screen swiping, custom branded pages, image loader, social signup, QR code promos, and pre-orders. • Achieved 150%+ year-over-year growth and sold our proprietary order management system.
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