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Work Background
Keller Williams Realty, Inc.Real Estate Agent
Nov. 2019Johnson City, Tennessee, United States
Eastman Credit UnionELearning Designer
Sep. 2016 - May. 2019Kingsport, TNLead LMS Administrator; maintained data, provided reports and performed training for all staff | Custom course developer using authoring tools such as Articulate Storyline, Replay and Rise | Point person for the eLearning division within the Training and Development Department | Worked independently, within teams and lead groups for video or eLearning related projects | Research improvement opportunities to enhance communication and training
Eastman Credit UnionOperational Trainer
Apr. 2012 - Sep. 2016Kingsport, TNMaintain procedures related to Head Tellers and Tellers | Lead forums bi-monthly to train and empower Head Tellers in their daily functions | Served as a back-up to the Teller Trainer and then trained a new Teller Trainer | Researched new learning management systems and implemented/trained new LMS for trainers and staff | Recognized the need for improved custom content | Developed, presented and obtained eLearning Designer position
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