First Republic BankSenior Client Service Associate
Feb. 2023 - Jul. 2023Newport Beach, California, United States● Achieved a 20%increase in customer satisfaction scores through the implementation of personalized service initiatives, resulting in a higher Net Promoter Score (NPS) and improved customer loyalty. ● Reduced average customer wait times by 30% by optimizing staffing schedules and implementing a queue management system, leading to improved customer experience and increased foot traffic in the branch. ● Strengthened cross-selling efforts, resulting in a 15% increase in sales of financial products such as credit cards and savings accounts, contributing to a boost of $100,000 in monthly revenue for the bank.