Requests
14
Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Work Background
the LEGO GroupSeasonal Consumer Advisor
Jun. 2023 - Nov. 2023United States• Provided exceptional consumer support, assisting with inquiries, and troubleshooting issues.
• Maintained accurate records by notating consumer accounts in Salesforce/CRM systems.
• Assisted in locating consumer orders, tracking shipment status, and resolving discrepancies.
• Processed payments efficiently using Ayden payment processing system.
• Managed return order setups, ensuring a smooth and timely resolution for consumers.
• Responded promptly and professionally to consumer emails, offering solutions to issues.
• Placed orders in Salesforce/CRM for LEGO® sets and fulfilled requests.
the LEGO GroupSeasonal Consumer Advisor
Oct. 2022 - Feb. 2023United States• Provided exceptional consumer support, assisting with inquiries, and troubleshooting issues.
• Maintained accurate records by notating consumer accounts in Salesforce/CRM systems.
• Assisted in locating consumer orders, tracking shipment status, and resolving discrepancies.
• Processed payments efficiently using Ayden payment processing system.
• Managed return order setups, ensuring a smooth and timely resolution for consumers.
• Responded promptly and professionally to consumer emails, offering solutions to issues.
• Placed orders in Salesforce/CRM for LEGO® sets and fulfilled requests.
WalgreensPharmacy Technician
Aug. 2022 - Nov. 2022Seattle, Washington, United States• Provided customer service in the pharmacy department, assisting patients with prescription-related inquiries and ensuring a positive experience.
• Assisted in filling prescriptions accurately under the supervision of licenses pharmacists, ensuring correct medication and dosages.
• Supported inventory management in the pharmacy, ensuring medications were stocked, organized, and properly labeled.
Extended Stay AmericaGuest Service Representative
Apr. 2021 - Aug. 2022United States• Delivered high-quality customer service to guests, ensuring a comfortable and pleasant stay.
• Managed guest check-ins and check-outs, ensuring smooth and efficient processes.
• Handled payments for long-staying guests, ensuring accuracy and timely transactions.
• Responsible for stripping rooms of dirty linens, towels, and garbage after guest check-out.
• Gathered dirty linens, towels, and garbage for housekeeping staff.
• Operated laundry services, washing, drying, and folding linens and towels to maintain cleanliness and readiness for guest use.
• Washed and dried dish packs, as well as assembled new dish packs for guest rooms. • Contacted guests for incoming mail and ensured proper delivery or pickup. • Set up and maintained the grab-and-go breakfast station, keeping it clean, stocked, and organized for guest use.
• Ensured the front lobby area remained clean and welcoming for guests.
WalgreensShift Lead
Mar. 2019 - Mar. 2021Davenport, Iowa, United States• Provided exceptional service to customers, addressing inquiries and resolving issues to ensure a positive shopping experience.
• Efficiently operated the cash register, processing transactions, handling payments, and providing change to customers.
• Maintained a clean and organized store environment, ensuring aisles, and selves, and displays were neat and presentable.
• Assisted in managing inventory levels, stocking products, and ensuring proper product placement on shelves.
• Supervised and directed team members during shifts, ensuring tasks were completed and customer needs were met.
• Trained new employees on store policies, procedures, and customer service practices to ensure consistent quality and efficiency.
• Managed and reviewed cash reports at the end of each day to ensure accurate financial records.
• Gained experience in pharmacy operations and procedures, supporting staff as needed.
• Answered phone calls, addressed customer inquiries, and directed calls to appropriated departments.
WalgreensCustomer Service Associate
Feb. 2016 - Mar. 2019Las Vegas, Nevada• Provided exceptional customer service, assisting with inquiries, product recommendations, and resolving issues to ensure a positive shopping experience.
• Efficiently operated the cash register, processing transactions, handling payments, and providing change to customers.
• Maintained a clean and organized store environment, ensuring aisles, and selves, and displays were neat and presentable.
• Assisted in managing inventory levels, stocking products, and ensuring proper product placement on shelves.
• Answered phone calls, addressed customer inquiries, and directed calls to the appropriate departments for further assistance.
Durham School ServicesBus Monitor
Aug. 2015 - Feb. 2016San Bernardino, California• Provided excellent customer service, addressing inquiries from parents and schools regarding transportation.
• Supported the bus driver in ensuring the safe and timely transportation of K – 12 students to and from school. • Enforced safety measures and protocols to ensure students’ well-being during emergencies and routine travel.
• Wrote detailed reports of incidents and accidents occurring during student transportation, ensuring proper documentation.
XeroxCustomer Care Agent
Oct. 2012 - Feb. 2015Colorado Springs, Colorado Area• Assisted Verizon customers with inquiries and provided solutions for service-related issues.
• Maintained, notated, and explained charges on customers’ accounts to ensure clarity and transparency.
• Processed payments efficiently, ensuring accurate billing and resolving payment-related concerns.
• Troubleshot basic issues with Android, iPhone, and iPad devices, providing solutions to customers’ technical problems.
• Assisted customers with activating new devices and ensuring they were properly set up for use.
WalgreensPhoto Specialist
May. 2008 - Jun. 2012Colorado Springs, Colorado Area• Provided exceptional customer service, assisting customers with photo orders and related inquiries.
• Efficiently operated the cash register, processing transactions, handling payments, and providing change to customers.
• Maintained a clean and organized store environment, ensuring aisles, and selves, and displays were neat and presentable.
• Assisted in managing inventory levels, stocking products, and ensuring proper product placement on shelves.
• Answered phone calls, addressed customer inquiries, and directed calls to the appropriate departments for further assistance.
• Processed photos, ensuring high-quality prints and efficient turnaround times.
• Provided breaks for co-workers and assisted with team coordination to maintain a productive work environment.
Intch is a Professional Networking App for the Future of WorkSee more people like Danielle on Intch
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
559792 people
18
Technologist, Project/Program Manager
17
Assistant manager
16
Customer service specialist
133090 people
17
Sr Director, Customer Support
21
Technical Support Engineer - L2 @ Axis Communications / 2N
21
Assistant