Requests
14
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Work Background
the LEGO GroupSeasonal Consumer Advisor
Jun. 2023 - Nov. 2023United States• Provided exceptional consumer support, assisting with inquiries, and troubleshooting issues.
• Maintained accurate records by notating consumer accounts in Salesforce/CRM systems.
• Assisted in locating consumer orders, tracking shipment status, and resolving discrepancies.
• Processed payments efficiently using Ayden payment processing system.
• Managed return order setups, ensuring a smooth and timely resolution for consumers.
• Responded promptly and professionally to consumer emails, offering solutions to issues.
• Placed orders in Salesforce/CRM for LEGO® sets and fulfilled requests.
the LEGO GroupSeasonal Consumer Advisor
Oct. 2022 - Feb. 2023United States• Provided exceptional consumer support, assisting with inquiries, and troubleshooting issues.
• Maintained accurate records by notating consumer accounts in Salesforce/CRM systems.
• Assisted in locating consumer orders, tracking shipment status, and resolving discrepancies.
• Processed payments efficiently using Ayden payment processing system.
• Managed return order setups, ensuring a smooth and timely resolution for consumers.
• Responded promptly and professionally to consumer emails, offering solutions to issues.
• Placed orders in Salesforce/CRM for LEGO® sets and fulfilled requests.
WalgreensPharmacy Technician
Aug. 2022 - Nov. 2022Seattle, Washington, United States• Provided customer service in the pharmacy department, assisting patients with prescription-related inquiries and ensuring a positive experience.
• Assisted in filling prescriptions accurately under the supervision of licenses pharmacists, ensuring correct medication and dosages.
• Supported inventory management in the pharmacy, ensuring medications were stocked, organized, and properly labeled.
Extended Stay AmericaGuest Service Representative
Apr. 2021 - Aug. 2022United States• Delivered high-quality customer service to guests, ensuring a comfortable and pleasant stay.
• Managed guest check-ins and check-outs, ensuring smooth and efficient processes.
• Handled payments for long-staying guests, ensuring accuracy and timely transactions.
• Responsible for stripping rooms of dirty linens, towels, and garbage after guest check-out.
• Gathered dirty linens, towels, and garbage for housekeeping staff.
• Operated laundry services, washing, drying, and folding linens and towels to maintain cleanliness and readiness for guest use.
• Washed and dried dish packs, as well as assembled new dish packs for guest rooms. • Contacted guests for incoming mail and ensured proper delivery or pickup. • Set up and maintained the grab-and-go breakfast station, keeping it clean, stocked, and organized for guest use.
• Ensured the front lobby area remained clean and welcoming for guests.
WalgreensShift Lead
Mar. 2019 - Mar. 2021Davenport, Iowa, United States• Provided exceptional service to customers, addressing inquiries and resolving issues to ensure a positive shopping experience.
• Efficiently operated the cash register, processing transactions, handling payments, and providing change to customers.
• Maintained a clean and organized store environment, ensuring aisles, and selves, and displays were neat and presentable.
• Assisted in managing inventory levels, stocking products, and ensuring proper product placement on shelves.
• Supervised and directed team members during shifts, ensuring tasks were completed and customer needs were met.
• Trained new employees on store policies, procedures, and customer service practices to ensure consistent quality and efficiency.
• Managed and reviewed cash reports at the end of each day to ensure accurate financial records.
• Gained experience in pharmacy operations and procedures, supporting staff as needed.
• Answered phone calls, addressed customer inquiries, and directed calls to appropriated departments.
WalgreensCustomer Service Associate
Feb. 2016 - Mar. 2019Las Vegas, Nevada• Provided exceptional customer service, assisting with inquiries, product recommendations, and resolving issues to ensure a positive shopping experience.
• Efficiently operated the cash register, processing transactions, handling payments, and providing change to customers.
• Maintained a clean and organized store environment, ensuring aisles, and selves, and displays were neat and presentable.
• Assisted in managing inventory levels, stocking products, and ensuring proper product placement on shelves.
• Answered phone calls, addressed customer inquiries, and directed calls to the appropriate departments for further assistance.
Durham School ServicesBus Monitor
Aug. 2015 - Feb. 2016San Bernardino, California• Provided excellent customer service, addressing inquiries from parents and schools regarding transportation.
• Supported the bus driver in ensuring the safe and timely transportation of K – 12 students to and from school. • Enforced safety measures and protocols to ensure students’ well-being during emergencies and routine travel.
• Wrote detailed reports of incidents and accidents occurring during student transportation, ensuring proper documentation.
XeroxCustomer Care Agent
Oct. 2012 - Feb. 2015Colorado Springs, Colorado Area• Assisted Verizon customers with inquiries and provided solutions for service-related issues.
• Maintained, notated, and explained charges on customers’ accounts to ensure clarity and transparency.
• Processed payments efficiently, ensuring accurate billing and resolving payment-related concerns.
• Troubleshot basic issues with Android, iPhone, and iPad devices, providing solutions to customers’ technical problems.
• Assisted customers with activating new devices and ensuring they were properly set up for use.
WalgreensPhoto Specialist
May. 2008 - Jun. 2012Colorado Springs, Colorado Area• Provided exceptional customer service, assisting customers with photo orders and related inquiries.
• Efficiently operated the cash register, processing transactions, handling payments, and providing change to customers.
• Maintained a clean and organized store environment, ensuring aisles, and selves, and displays were neat and presentable.
• Assisted in managing inventory levels, stocking products, and ensuring proper product placement on shelves.
• Answered phone calls, addressed customer inquiries, and directed calls to the appropriate departments for further assistance.
• Processed photos, ensuring high-quality prints and efficient turnaround times.
• Provided breaks for co-workers and assisted with team coordination to maintain a productive work environment.
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