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Work Background
City of Marion IndianaChief Operations Officer
Aug. 2025United States• Direct daily operations across multiple departments, ensuring seamless workflow and productivity. • Establish and monitor performance metrics (KPIs), driving continuous improvement and operational efficiency. • Lead, mentor, and develop cross-functional teams in operations, logistics, and support functions.
Indiana Wesleyan UniversityDirector of Community Collaboration and Engagement
Aug. 2023 - Oct. 2025United States• Managed multi-million-dollar grants and led economic and workforce development initiatives. • Built strategic partnerships with community organizations to mobilize student engagement. • Played a key role in securing the largest grant in university history ($25M, Lilly, March 2024). • Launched initiatives and workshops supporting early learning and literacy.
State Farm AgentInsurance Agency Owner
Aug. 2018Marion, Indiana, United States• Oversee all aspects of agency operations, including HR, marketing, public relations, and accounting. • Develop and implement standard operating procedures (SOPs) and staff training programs. • Manage customer service and sales teams, maintaining a Salesforce CRM for optimal client retention. • Consistently ranked among the top 3 insurance agencies in Grant County (2021–2023).
FCA Fiat Chrysler AutomobilesMaterials Manager
May. 2016 - Oct. 2017Kokomo, Indiana, United StatesManage outbound shipments and finished goods inventory for FCA transmission plants. Manage both internal and external logistics along with inventory. • Plans, organizes, and implements inventory operations and procedures; supervises physical inventory count. • Confer with other managers outside of the department to ensure coordination of other functions such as production, inventory management, and quality assurance. • Assist in developing SOPs and leads Kaizen implementation to promotes continual improvement within the department and the company. • Follow shipping methods for materials using the operations procedures; Resolve emergent issues for expedited deliveries to the customer and/or job site.
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