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Work Background
AIA WisconsinAdministrative Manager
Oct. 2023Madison, WI Efficiently managed administrative tasks, including answering phones, composing emails and correspondence, and organizing files, resulting in streamlined operations and improved office functionality
Recorded and tracked all financial transactions accurately using QuickBooks, ensuring precise accounting and facilitating seamless financial reporting
Demonstrated exceptional communication skills by liaising with members, assisting with events, and maintaining active engagement on various social media platforms, contributing to enhanced member satisfaction and increased community outreach
Step One Automotive GroupService Manager
Aug. 2021 - Nov. 2023Andalusia, Alabama, United StatesService Manager/Parts Manager
*Directed and trained employees in the service and parts departments, ensuring optimal performance and customer satisfaction
▪ Managed inventory by ordering parts, receiving shipments, conducting physical inventory counts, and making necessary adjustments, resulting in efficient parts management and reduced downtime
▪ Maintained OHSA compliance and ensured adherence to safety protocols, promoting a safe working environment for employees and customers
▪ Implemented cost-saving measures and operated within budgets, contributing to improved profitability and financial performance of the service and parts departments
H&H Truck and OutdoorSales Manager
Aug. 2019 - Aug. 2021Andalusia, Alabama, United StatesSales Associate
▪ Excelled in sales of various products including truck accessories, pools, storage buildings, and trailers, consistently meeting or exceeding sales targets
▪ Provided exceptional customer service by assisting customers with product inquiries, processing transactions, and resolving any issues or concerns, resulting in high levels of customer satisfaction and repeat business
Jackson Honda / Jackson Used Cars, Inc. / Betty King House RentalsGeneral Manager/ Sales Manager/ Finance Manager / Collection Supervisor
Feb. 2009 - Jun. 2019Andalusia, Alabama, United StatesGeneral Manager/Sales Manager/Finance Manager/Property Manager
▪ Managed multiple roles across ATV sales, car sales, and backend product sales, ensuring efficient operations and achieving sales targets consistently over a decade
▪ Handled various financial responsibilities including payroll, payroll taxes, sales tax, accounts payable, accounts receivable, and collections, maintaining accurate financial records and ensuring compliance with regulations
▪ Successfully managed a portfolio of 130 rental properties, overseeing property inspections, coordinating with construction crews for maintenance and renovations, and ensuring tenant satisfaction
▪ Demonstrated exceptional customer service skills by addressing customer inquiries, resolving complaints promptly, and fostering positive relationships with clients, resulting in high levels of customer satisfaction and loyalty
▪ Implemented effective administrative procedures such as bank reconciliation, inventory management, and office supply ordering, optimizing workflow efficiency and organization within the company
▪ Acted as a corporate officer, handling tasks such as federal deposits, estimated tax payments, workman comp audits, insurance
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