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Work Background
The Yoshi GroupPresident & Chief Executive Officer
Nov. 2024Mississippi, United States
KTX FitnessHIIT Bootcamp & Indoor Cycling/Spinning Instructor
Jan. 2024 - May. 2024Atlanta, Georgia, United States
GR8R StrengthOwner & Certified Personal Trainer (CPT)
Oct. 2020Mississippi, United States
EnquireConsultant
Feb. 2020Mississippi, United States►► Consultation with Enquire clients to provide and discuss opinions, facts, challenges, solutions and informative insight relating to business operations and relationship management. Specific expertise with strategy, outsourcing and customer experience. Enquire is on a mission to make organizations knowledge-efficient. Enquire provides the world’s leading enterprises an AI-powered platform to leverage global subject-matter expertise in real time.
Sunshine Notary PublicNotary Public & Notary Signing Agent - State of Florida
Dec. 2018 - Dec. 2022Miami/Fort Lauderdale Area►► Commissioned by the Governor of Florida to be Notary Public in and for the State of Florida. Sunshine Notary Public was bonded through the National Notary Association and offered the following services within the state of Florida. ▪Acknowledgements
▪Oaths
▪Affirmations
▪Jurats
▪Copy Certification/Attestation
▪Verification of Vehicle Identification Numbers (VINs) and Odometer Verifications
▪Safety Deposit Box Contents Certification ▪Solemnizing Marriage and Civil Ceremonies I was also a certified Notary Signing Agent (NSA) and had the ability to facilitate loan closings for the mortgage finance industry to ensure that real estate loan documents were executed by the borrower, notarized, and returned for processing on time.
GLG (Gerson Lehrman Group)Council Member
Mar. 2018Mississippi, United States►► Consultation with GLG clients on specific EdTech industry related questions and insight. ▪Provision and discussion of opinions, facts, challenges, solutions and informative insight relating to the PreK-20 EdTech industry, inclusive of both content and technology and its overall impact on end-users whether they are teachers, students or parents.
Publishing Solutions GroupVice President - Growth, Marketing & Relationship Management
May. 2017Greater Boston AreaAs PSG’s Vice President of Growth, Marketing and Relationship Management, I am responsible for driving growth and opportunity; promoting awareness of PSG’s brand, solutions and services; and building relationships with clients and partners to ensure excellence and satisfaction. ►► Responsible for company growth, brand exposure and ensuring client delight. ▪Optimization of operational effectiveness and performance as well as driving opportunities to grow the business.
▪Chairing of regular meetings to review OKRs and provide updates on client interaction, industry news and social media reach.
▪Redesign of online and offline marketing materials and creation of schedule for ongoing campaigns.
▪Implementation of a sales-to‐service approach with clients for greater cohesion and strong Net Promoter Score (NPS).
▪Review and execute all contracts to ensure accuracy and compliance.
▪Review pricing methodology and constantly look to optimize development process for greater efficiencies and profit margin.
▪Creation of weekly status reports and monitoring of team’s adherence to project schedules.
▪Drive initiatives to support long-term operational excellence and growth.
Identify potential partnerships, acquisitions, new agreements and new technology opportunities.
▪Drive and support continuous improvement efforts (both internal and external) that have a direct impact on client satisfaction.
▪Leverage proven methodology such as Six Sigma, Kaizen and Just in Time (JIT) where applicable.
▪Provision of expert counsel on all operational related matters to President including support to resolve challenges.
▪Identification of top talent and facilitation of development through project assignments and other growth opportunities.
Ground Floor PerspectivePresident & Chief Executive Officer
Nov. 2015Mississippi, United States►► Founder and CEO for Ground Floor Perspective, a strategic consultancy and advisory agency. Ground Floor Perspective offers hands-on experience along with strong partnership leverage ability to maximize results across a number of key business functions. We combine expertise and experience in multiple industries along with global exposure and the ability to best-match talented people who deliver excellence, creativity and intelligence that will result in delivering effective outcomes. Operating from the foundation of core business basics and moving upwards from the ground floor, we want to ensure you are always at the top and always exceeding. We offer clarity and ensure alignment so that any activity we undertake fits and will add significant value. We drive momentum, measure progress and enable strong and effective connections between people to nurture and drive meaningful relationships. ▪Strategic leadership to drive and achieve the vision and objectives for the company.
▪Plan, develop, organize, implement, direct and evaluate the fiscal function and performance.
▪Evaluate and advise on the impact of long-range planning, introduction of new programs/strategies with clients.
▪Enhance, develop, implement and enforce procedures and frameworks to improve overall operational effectiveness.
▪Provide strategic financial input and leadership on decision making challenges affecting clients.
▪Partnering to ensure true turnkey solution offering in the most cost-effective way for clients.
▪Strong partnership leverage ability to maximize results across all key business functions and solutions offered. ▪Best-match talented people who deliver excellence, creativity and intelligence that result in delivering effective outcomes.
▪Stay true to the mission – “Success becomes a reality and expectation is exceeded, each time, and every time”.
Houghton Mifflin Harcourt Publishing CompanyDirector, Sourcing Strategy & Operations / Partnership Program - Product Planning, Dev. & Mktg.
Nov. 2008 - Apr. 2017Boston, Massachusetts & Dublin, Ireland►► Strategist for effective sourcing at global learning company ▪Designed and executed a highly effective partner sourcing program for product planning and content development.
▪Responsible for sourcing strategy working closely with stakeholders for all print/digital PreK-12 development activity.
▪Continuously improved processes to ensure optimum output within a lean environment and annual savings of +16%.
▪Cultivating true team collaboration to support a highly flexible labor structure and dynamic team.
▪Strategic sourcing through a best-in class global talent pool of 100+ content and technology development partners.
▪Direct management of sourcing directors and in-direct management of senior level leaders.
▪Engaging team to understand the big picture and acting as a visionary to drive organizational and operational excellence.
▪Successfully implemented change by challenging outdated/ineffective organizational practices.
▪Accountability for commercial relationships including contract management for all partner development activity including negotiation, legal counsel consultation and adherence to OKRs.
▪Designed and implemented a framework to manage performance effectively, fairly, consistently and transparently.
▪Re-designed and deployed an optimized end-to-end Purchase to Pay (P2P) process to support cross-functional teams.
▪Managed the introduction, commercials and cost negotiation for the implementation of a Single Sign-On (SSO) solution.
eBay Inc.Manager, Strategic Partners
Aug. 2001 - Nov. 2008Berlin, Germany & Dublin Ireland►► Customer service and outsource strategy management for e-commerce marketplace ▪Management of outsourced activity across 15 business/knowledge process outsourcing partners and 2000+ employees globally offering multi-channel customer support services with regular on-site visits.
▪Built and led in-sourced vendor solution for elite customer care via email and phone for 180+ headcount.
▪Accountable for contractual compliance on all outsourced activity to meet OKRs and legal requirements.
▪Effective negotiation on pricing to ensure best rates and savings of more than 15% were met YOY.
▪Transitioned chat support from onshore to offshore including project management, resulting in significant cost savings of 40% with greater value-add for the customer support operations team.
▪Deployed behavioral analysis tool to vendor IT environment to support outsourcing of more complex business activity. ▪Management of tool and process development and improvement with global vendor talent pool.
▪Collaborated with executives to review OKRs and drive vendor value-add through training and continuous process improvement. ▪Managed regular audits for all 3rd party platform access with close collaboration with Information Security teams.
▪Managed strategy and built in-house team for customer satisfaction and quality including metrics such as Customer Satisfaction, First Time Right, Net Promoter Score and Quality Assurance. ▪Proactively collaborated with all internal stakeholders and vendors to drive, and deliver clear, effective communication.
GastromixeOperations Manager
May. 2000 - Jun. 2001London, UK►► Operations and sales management for small start-up ▪Operational management for small start-up consultant in the restaurant industry which included the direction of the sales team to develop their portfolio through a sales territory growth planning strategy.
▪Provided consultative support and service to new and existing clients driving revenue growth.
▪Proactively built and maintained client relationships with a clear understanding of requirements and proposed solutions. ▪Supporting the Director with the US location that opened in early Q2/2001.
(Catering Contract) for British Broadcasting CorporationDeputy General Manager
Aug. 1998 - Apr. 2000London, UK►► Senior management of high-volume catering contract operation ▪Management of a catering contract for 2,500 customers daily with a service team of 40 employees.
▪Established effective service procedures with a high-caliber team to exceed customer and client expectation.
▪Motivated staff through incentives and recognition programs along with clear and candid feedback on performance.
▪Accountable for leading and providing a first-class service operation with high quality standards.
▪Developed concepts to ensure all dietary requirements were catered for and menus were vibrant and exciting.
▪Conducted training on effective management skills and product knowledge to drive team collaboration.
▪Ensured labor, food and beverage costs were maintained according to budgets and presented to executives.
▪Managed a separate private hospitality service that catered for private events on-site for executives.
Fashion CafeOperations Manager
Jul. 1996 - Jul. 1998London, UK►► Operational management for a large international theme restaurant chain ▪Operational management for a 500-seat hybrid theme restaurant with a highly motivated team of 120+ to achieve OKRs. ▪Strong relationships were built and maintained with the corporate and travel trade sales teams including commercial management as well as consultation with the internal/external public relations and marketing teams to identify campaigns to increase awareness and drive brand awareness. ▪Met with current/potential franchisees for further global growth opportunities and review of OKRs with the management team, executives and investors on a regular basis.
▪Developed relationships with supermodel partners, fashion industry and model agencies to create and organize catwalk shows with well-known and, up-and-coming designers.
▪Created and managed the launch of a night club to maximize late-night revenue.
GoldnetBusiness Development Manager
Nov. 1993 - Jun. 1996London, UK►► Business development for boutique management consultancy in the hospitality and leisure Sector ▪Business development for a management consultancy which included the analysis of client requirements and management of current relationships as well as new and prospective clients.
▪Identification of new business opportunities that led to account growth of ~30% YOY.
▪Outcomes included the design and development of concepts and frameworks for client pitch, planning and execution as well as conducting presentations to showcase business cases for new initiatives and development opportunities.
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