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Work Background
Project Manager & IT Specialist
Serene BuilderProject Manager & IT Specialist
Jun. 2023Richardson, Texas, United States
Technical Support Specialist
ExabeamTechnical Support Specialist
May. 2022 - May. 2023Foster City, California, United States
Systems Administrator
MicroHealth, LLCSystems Administrator
Sep. 2018 - May. 2022Vienna, Virginia• Maintained an IT department for health IT federal contracting company with over 200 employees. • Unix/Linux administrator with experience configuring, monitoring, upgrading, and maintaining systems hardware, software, and related infrastructure. • Built development & production servers using AWS EC2 & Lightsail, Windows Server, Docker, VirtualBox, and KVM • Configure monitor and perform SSL certificate renewals/updates on Linux servers to ensure security of systems and sites • Responsible for ensuring IT and server environments were NIST and ISO compliant. • Monitored system activities, fine tune system configurations and automate processes to optimize performance using Ansible, shell scripts, and cron jobs • Configured web and proxy servers (NGINX, Apache), and enabling web application firewalls (StackPath) • Managed our cloud domain using Active Directory, Google Cloud and AWS • Configured host base intrusion detection, antivirus, infrastructure monitoring, and endpoint detection and response (Wazuh, Checkmk, Zabbix, Crowdstrike) on development and production servers
Cyber Security Analyst
LookingGlass Cyber Solutions, Inc.Cyber Security Analyst
Aug. 2018 - May. 2019Reston, Virginia• Served in 24x7 Security Operations Center (SOC), continuously monitored and responded to security incidents, ensuring robust cyber defense and maintaining the highest standards of data protection for clients. • Performed security monitoring to verify, respond, and report on security incidents involving vulnerability weaknesses, brand protection, copyright infringement, trademark violations, phishing and malware attacks and online impersonation activities. • Tracked cases throughout the entire incident handling lifecycle using Salesforce to ensure their successful completion or escalation to the appropriate individuals or organizations based on established guidelines and procedures. • Stayed abreast of industry trends involving activists/hacktivists, protests, geopolitical movement and adapts knowledge to specific client needs. • Assisted in the open source exploitation of information that will facilitate general intelligence needs of Fortune 500 companies • Acquired a robust understanding of various client verticals while accumulating subject matter or industry-related experience and expertise • Communicated valuable intelligence findings to various team members at LookingGlass headquarters in a timely manner • Recognized vital and time-sensitive concerns and threats to corporate clients and address those findings in an expeditious manner
Information Technology Specialist
MicroHealth, LLCInformation Technology Specialist
Jan. 2017 - Aug. 2018Vienna, Virginia, United States• Provided employee support to a variety of end users answering questions, rectifying problems, while managing a ticket system for requests. • Building, configuring, patching, upgrading, and troubleshooting of physical and virtual Linux servers (rack mounts/blades, and VMs) • Maintained a secure endpoint infrastructure by investigating, researching, and responding to security related incidents and issues using multiple tools such as Microsoft Defender, Azure Sentinel and Fortinet • Experienced in using Jira Service and Change Management to coordinate with IT tasks • Firsthand experience working throughout the TCP/IP stack, solid understanding of various networking protocols and technologies • Created SOP’s and ITIL procedures for IT department, while ensuring NIST and ISO compliance
Information Technology Specialist
ADAMS CenterInformation Technology Specialist
Oct. 2013 - Dec. 2016Sterling, Virginia• Provided IT support to over 50 companywide users. • Configured, deployed, troubleshot, and supported computer workstations, laptops, printers, mobile devices, phones, and all other computer and telecommunications equipment. • Provided IT support to end-users relating to hardware and software, computer applications, and peripherals. • Diagnosed and resolved problems associated with application software and operating systems; determine the source and nature of the problem(s)
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