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Work Background
Serene BuilderProject Manager & IT Specialist
Jun. 2023Richardson, Texas, United States
ExabeamTechnical Support Specialist
May. 2022 - May. 2023Foster City, California, United States
MicroHealth, LLCSystems Administrator
Sep. 2018 - May. 2022Vienna, Virginia• Maintained an IT department for health IT federal contracting company with over 200 employees. • Unix/Linux administrator with experience configuring, monitoring, upgrading, and maintaining systems hardware, software, and related infrastructure. • Built development & production servers using AWS EC2 & Lightsail, Windows Server, Docker, VirtualBox, and KVM • Configure monitor and perform SSL certificate renewals/updates on Linux servers to ensure security of systems and sites • Responsible for ensuring IT and server environments were NIST and ISO compliant. • Monitored system activities, fine tune system configurations and automate processes to optimize performance using Ansible, shell scripts, and cron jobs • Configured web and proxy servers (NGINX, Apache), and enabling web application firewalls (StackPath) • Managed our cloud domain using Active Directory, Google Cloud and AWS • Configured host base intrusion detection, antivirus, infrastructure monitoring, and endpoint detection and response (Wazuh, Checkmk, Zabbix, Crowdstrike) on development and production servers
LookingGlass Cyber Solutions, Inc.Cyber Security Analyst
Aug. 2018 - May. 2019Reston, Virginia• Served in 24x7 Security Operations Center (SOC), continuously monitored and responded to security incidents, ensuring robust cyber defense and maintaining the highest standards of data protection for clients. • Performed security monitoring to verify, respond, and report on security incidents involving vulnerability weaknesses, brand protection, copyright infringement, trademark violations, phishing and malware attacks and online impersonation activities. • Tracked cases throughout the entire incident handling lifecycle using Salesforce to ensure their successful completion or escalation to the appropriate individuals or organizations based on established guidelines and procedures. • Stayed abreast of industry trends involving activists/hacktivists, protests, geopolitical movement and adapts knowledge to specific client needs. • Assisted in the open source exploitation of information that will facilitate general intelligence needs of Fortune 500 companies • Acquired a robust understanding of various client verticals while accumulating subject matter or industry-related experience and expertise • Communicated valuable intelligence findings to various team members at LookingGlass headquarters in a timely manner • Recognized vital and time-sensitive concerns and threats to corporate clients and address those findings in an expeditious manner
MicroHealth, LLCInformation Technology Specialist
Jan. 2017 - Aug. 2018Vienna, Virginia, United States• Provided employee support to a variety of end users answering questions, rectifying problems, while managing a ticket system for requests. • Building, configuring, patching, upgrading, and troubleshooting of physical and virtual Linux servers (rack mounts/blades, and VMs) • Maintained a secure endpoint infrastructure by investigating, researching, and responding to security related incidents and issues using multiple tools such as Microsoft Defender, Azure Sentinel and Fortinet • Experienced in using Jira Service and Change Management to coordinate with IT tasks • Firsthand experience working throughout the TCP/IP stack, solid understanding of various networking protocols and technologies • Created SOP’s and ITIL procedures for IT department, while ensuring NIST and ISO compliance
ADAMS CenterInformation Technology Specialist
Oct. 2013 - Dec. 2016Sterling, Virginia• Provided IT support to over 50 companywide users. • Configured, deployed, troubleshot, and supported computer workstations, laptops, printers, mobile devices, phones, and all other computer and telecommunications equipment.
• Provided IT support to end-users relating to hardware and software, computer applications, and peripherals. • Diagnosed and resolved problems associated with application software and operating systems; determine the source and nature of the problem(s)
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