Sonia Lee

Customer Success Manager

Business OwnerChat SupportData Entry SpecialistTyping SpecialistDocument ProcessorCustomer ServiceData EntryCustomer Success ManagerClient Relations SpecialistCustomer Care SpecialistCustomer Retention SpecialistAssistantAdministrative AssistantPersonal AssistantOffice AdministratorProject Coordinator

Motivated professional with 8+ years of experience in client relations, skilled in building lasting relationships with key accounts and managing complex projects in challenging environments.

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Work Background

Customer Success Manager

Locofy.aiCustomer Success Manager

Customer Success Associate

PadletCustomer Success Associate

Nov. 2021 - Jan. 2024

Account Relationship Manager

WECORPP PTE LTDAccount Relationship Manager

Feb. 2021 - Aug. 2021Singapore

Business Development Executive

The Dessert Empire Pte LtdBusiness Development Executive

Jul. 2018 - Dec. 2020Singapore- Built and maintained relationships with key accounts, providing tailored solutions and excellent customer service. - Conducted market research to identify new business opportunities, driving sales growth. - Negotiated and closed deals, managing contract terms to ensure mutually beneficial outcomes. Empirical Collective (Subsidiary of The Dessert Empire) - Project Manager - Led cross-functional teams to deliver projects on time, within scope, and under budget. - Developed project plans, timelines, and budgets, tracking milestones and deliverables.

Flight Attendant

Singapore AirlinesFlight Attendant

Mar. 2015 - Oct. 2017Singapore

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